-83
NPS
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J2 Global
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About J2 Global's Brand
j2 Global provides cloud-based business critical communications and storage messaging services. Among its major competitors, J2 Global is ranked in 3rd place for NPS while Equinix is 1st, and RingCentral is 2nd.Their current market cap is $5.50B
Brand at a Glance
64%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2.4/5
Customer Service
J2 Global Ranking
- #3 / 4 of its competitors
J2 Global NPS
J2 Global's Net Promoter Score (NPS) is a -83 with 0% Promoters, 17% Passives, and 83% Detractors. Net Promoter Score tracks whether J2 Global's customers would recommend using the product based on a scale of -100 to 100.
J2 Global Overall NPS
| 0% | Promoters |
|---|---|
| 17% | Passives |
| 83% | Detractors |
J2 Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Jun 2021 -50 | Jun 2021 | -50 |
Nov 2021 -66 | Nov 2021 | -66 |
Apr 2022 -50 | Apr 2022 | -50 |
Nov 2022 -60 | Nov 2022 | -60 |
Jan 2023 -66 | Jan 2023 | -66 |
May 2023 -71 | May 2023 | -71 |
Jun 2023 -75 | Jun 2023 | -75 |
Sep 2023 -77 | Sep 2023 | -77 |
Oct 2023 -81 | Oct 2023 | -81 |
Nov 2023 -83 | Nov 2023 | -83 |
How Other Brands Compare
J2 Global is ranked third for NPS among its competitors. Equinix and RingCentral come in first and second, with Fax Desk coming in at #4. Among those competitors, it is the third most valued company behind Equinix.
J2 Global |  RingCentral |  Equinix |  Fax Desk | |
| Global Ranking | #- | #209 | #613 | #- |
| NPS | -83 | 25 | 30 | - |
| Valuation Updated every 24 hours for public companies | $5.50B | $24.48B | $60.54B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
J2 Global NPS by Gender
J2 Global's NPS was rated -67 by Male customers on Comparably.
Male
-67
J2 Global's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
J2 Global's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
J2 Global NPS by Usage
J2 Global's NPS was rated -67 points by customers who have used J2 Global's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -67 | Over 10 Years | -67 |
J2 Global NPS vs. Competitors
Compared to its competitors, J2 Global's NPS is rated right below OvrClk.
| COMPANY | NPS Score | |
|---|---|---|
| Equinix | 30 |
| RingCentral | 25 |
 | OvrClk | N/A |
| J2 Global | -83 |
J2 Global Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of J2 Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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J2 Global Customer Loyalty Score by Gender
J2 Global's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
J2 Global Customer Loyalty Score by Usage
J2 Global's Customer Loyalty score was rated 70% by customers who have used J2 Global's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
J2 Global Customer Loyalty vs. Competitors
Compared to its competitors, J2 Global's Customer Loyalty score is rated right above OvrClk, and is preceded by Equinix.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| RingCentral | 85% |
| Equinix | 80% |
| J2 Global | 64% |
| OvrClk | N/A |
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J2 Global Product Quality
2.1/5
J2 Global has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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J2 Global Product Information
J2 Global’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.j2global.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Quick Insights into J2 Global Product Quality
J2 Global's Product Quality score was rated highest by customers who have used J2 Global's products/services for Over 10 Years.
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Ranked J2 Global Product Quality the Highest
J2 Global Product Quality Score by Gender
J2 Global's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
J2 Global Product Quality Score by Usage
J2 Global's Product Quality score was rated 2.3 stars by customers who have used J2 Global's products/services for Over 10 Years.
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J2 Global Product Quality vs. Competitors
Compared to its competitors, J2 Global's Product Quality score is rated right above OvrClk, and is preceded by RingCentral.
| COMPANY | Product Quality Score | |
|---|---|---|
| Equinix | 4.1/5 |
| RingCentral | 4/5 |
| J2 Global | 2.1/5 |
| OvrClk | N/A |
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J2 Global Pricing
J2 Global ROI & Value For Money
2.1/5
J2 Global has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into J2 Global ROI
J2 Global's ROI score was rated highest by customers who have used J2 Global's products/services for Over 10 Years.
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Ranked J2 Global ROI the Highest
J2 Global ROI Score by Gender
J2 Global's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
J2 Global ROI Score by Usage
J2 Global's ROI score was rated 2.1 stars by customers who have used J2 Global's products/services for Over 10 Years.
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J2 Global Pricing vs. Competitors
Compared to its competitors, J2 Global's ROI score is rated right above OvrClk, and is preceded by RingCentral.
| COMPANY | Pricing Score | |
|---|---|---|
| Equinix | 4/5 |
| RingCentral | 3.8/5 |
| J2 Global | 2.1/5 |
| OvrClk | N/A |
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J2 Global Customer Satisfaction (CSAT)
J2 Global Customer Satisfaction (CSAT) Score
44 / 100
J2 Global has an overall Customer Satisfaction score of 44 rated by its users and customers.
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Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
23%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into J2 Global Customer Satisfaction
J2 Global's Customer Satisfaction score was rated highest by Male customers.
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Ranked J2 Global Customer Satisfaction the Highest
J2 Global Customer Satisfaction Score by Gender
J2 Global's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 33% |
J2 Global Customer Satisfaction vs. Competitors
Compared to its competitors, J2 Global's Customer Satisfaction score is rated right above OvrClk, and is preceded by RingCentral.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Equinix | 79% |
| RingCentral | 53% |
| J2 Global | 45% |
| OvrClk | 0% |
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J2 Global Customer Service
2.4/5
J2 Global has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About J2 Global's Customer Service
Address
6922 Hollywood Blvd #500, West Hollywood, CA 90028
Website
http://www.j2global.com/
Quick Insights into J2 Global Customer Service
J2 Global's Customer Service score was rated highest by customers who have used J2 Global's products/services for Over 10 Years.
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Ranked J2 Global Customer Service the Highest
J2 Global Customer Service Score by Gender
J2 Global's Customer Service score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
J2 Global Customer Service Score by Usage
J2 Global's Customer Service score was rated 3.1 stars by customers who have used J2 Global's products/services for Over 10 Years.
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J2 Global Customer Service vs. Competitors
Compared to its competitors, J2 Global's Customer Service score is rated right above OvrClk, and is preceded by RingCentral.
| COMPANY | Customer Service Score | |
|---|---|---|
| Equinix | 4.1/5 |
| RingCentral | 3.6/5 |
| J2 Global | 2.4/5 |
| OvrClk | N/A |
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J2 Global as an Employer
2.5/5
J2 Global has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
J2 Global scored a -83 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of J2 Global would recommend the brand to a friend. ENPS measures how likely J2 Global employees would recommend working at J2 Global to a friend.
Net Promoter Score
-83
NPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 28% | Promoters |
|---|---|
| 11% | Passive |
| 61% | Detractors |
