46
NPS
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Janssen
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About Janssen's Brand
At Janssen, we’re creating a future where disease is a thing of the past. We’re the Pharmaceutical Companies of Johnson & Johnson, working tirelessly to make that future a reality for patients everywhere by fighting sickness with science, improving access with ingenuity, and healing hopelessness with heart. We focus on areas of medicine where we can make the biggest difference: Cardiovascular & Metabolism, Immunology, Infectious Diseases & Vaccines, Neuroscience, Oncology, and Pulmonary Hypertension. Among its major competitors, Janssen is ranked in 1st place for NPS while Pfizer is 2nd, and Crown Bioscience is 3rd. Overall, Janssen has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Janssen Ranking
- #1 / 4 of its competitors
Janssen NPS
Janssen's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Janssen's customers would recommend using the product based on a scale of -100 to 100.
Janssen Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Janssen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
May 2022 33 | May 2022 | 33 |
Jun 2022 50 | Jun 2022 | 50 |
Nov 2022 40 | Nov 2022 | 40 |
Apr 2023 49 | Apr 2023 | 49 |
Jun 2023 29 | Jun 2023 | 29 |
Jul 2023 37 | Jul 2023 | 37 |
Nov 2023 44 | Nov 2023 | 44 |
Feb 2024 40 | Feb 2024 | 40 |
Jul 2024 45 | Jul 2024 | 45 |
How Other Brands Compare
Janssen is ranked first for NPS among its competitors. Pfizer and Crown Bioscience come in second and third, with Laboratories coming in at #4.
Janssen |  Pfizer |  Crown Bioscience |  Laboratories | |
| Global Ranking | #- | #214 | #- | #- |
| NPS | 46 | 0 | -28 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | - | $191.43B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Janssen NPS by Gender
Janssen's NPS was rated 100 by Male customers on Comparably.
Male
100
Janssen's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Janssen's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Janssen NPS vs. Competitors
Compared to its competitors, Janssen's NPS is rated right above Pfizer.
| COMPANY | NPS Score | |
|---|---|---|
| Janssen | 46 |
| Pfizer | 0 |
| Crown Bioscience | -28 |
Janssen Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Janssen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Janssen Customer Loyalty Score by Gender
Janssen's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Janssen Customer Loyalty vs. Competitors
Compared to its competitors, Janssen's Customer Loyalty score is rated right above Crown Bioscience.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Janssen | 79% |
| Crown Bioscience | 73% |
| Pfizer | 65% |
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Janssen Product Quality
3.7/5
Janssen has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Janssen Product Information
Janssen’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.janssen.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Janssen Product Quality
Janssen's Product Quality score was rated highest by Male customers.
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Ranked Janssen Product Quality the Highest
Janssen Product Quality Score by Gender
Janssen's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Janssen Product Quality vs. Competitors
Compared to its competitors, Janssen's Product Quality score is rated right above Pfizer, and is preceded by Crown Bioscience.
| COMPANY | Product Quality Score | |
|---|---|---|
| Crown Bioscience | 4.1/5 |
| Janssen | 3.7/5 |
| Pfizer | 3.2/5 |
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Janssen Pricing
Janssen ROI & Value For Money
3.5/5
Janssen has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Janssen ROI
Janssen's ROI score was rated highest by Male customers.
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Ranked Janssen ROI the Highest
Janssen ROI Score by Gender
Janssen's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Janssen Pricing vs. Competitors
Compared to its competitors, Janssen's ROI score is rated right above Pfizer, and is preceded by Crown Bioscience.
| COMPANY | Pricing Score | |
|---|---|---|
| Crown Bioscience | 3.7/5 |
| Janssen | 3.5/5 |
| Pfizer | 3.1/5 |
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Janssen Customer Satisfaction (CSAT)
Janssen Customer Satisfaction (CSAT) Score
89 / 100
Janssen has an overall Customer Satisfaction score of 89 rated by its users and customers.
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Very Satisfied
33%
Satisfied
56%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Janssen Customer Satisfaction
Janssen's Customer Satisfaction score was rated highest by Male customers.
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Ranked Janssen Customer Satisfaction the Highest
Janssen Customer Satisfaction Score by Gender
Janssen's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Janssen Customer Satisfaction vs. Competitors
Compared to its competitors, Janssen's Customer Satisfaction score is rated right above Crown Bioscience.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Janssen | 89% |
| Crown Bioscience | 83% |
| Pfizer | 58% |
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Janssen Customer Service
3.5/5
Janssen has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Janssen's Customer Service
Address
800 Ridgeview Road, Horsham, PA
Website
https://www.janssen.com/
Phone Number
2153254232
Quick Insights into Janssen Customer Service
Janssen's Customer Service score was rated highest by Male customers.
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Ranked Janssen Customer Service the Highest
Janssen Customer Service Score by Gender
Janssen's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Janssen Customer Service vs. Competitors
Compared to its competitors, Janssen's Customer Service score is rated right above Pfizer, and is preceded by Crown Bioscience.
| COMPANY | Customer Service Score | |
|---|---|---|
| Crown Bioscience | 4/5 |
| Janssen | 3.5/5 |
| Pfizer | 3.1/5 |
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Janssen as an Employer
Consumer vs. Employees
Janssen scored a 46 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Janssen would recommend the brand to a friend. ENPS measures how likely Janssen employees would recommend working at Janssen to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 68% | Promoters |
|---|---|
| 16% | Passive |
| 16% | Detractors |
