3
NPS
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Jetstar Airways
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About Jetstar Airways' Brand
Jetstar Airways owns and operates passenger airlines across Australia, New Zealand, and the Asia-Pacific region. Among its major competitors, Jetstar Airways is ranked in 2nd place for NPS while AirAsia is 1st, and Qantas Airways is 3rd.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Jetstar Airways Ranking
- #2 / 4 of its competitors
Jetstar Airways NPS
Jetstar Airways's Net Promoter Score (NPS) is a 3 with 45% Promoters, 13% Passives, and 42% Detractors. Net Promoter Score tracks whether Jetstar Airways's customers would recommend using the product based on a scale of -100 to 100.
Jetstar Airways Overall NPS
| 45% | Promoters |
|---|---|
| 13% | Passives |
| 42% | Detractors |
Jetstar Airways NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 4 | Feb 2024 | 4 |
Mar 2024 4 | Mar 2024 | 4 |
Apr 2024 7 | Apr 2024 | 7 |
May 2024 11 | May 2024 | 11 |
Jun 2024 6 | Jun 2024 | 6 |
Sep 2024 7 | Sep 2024 | 7 |
Nov 2024 9 | Nov 2024 | 9 |
Feb 2025 6 | Feb 2025 | 6 |
Mar 2025 6 | Mar 2025 | 6 |
Jun 2025 4 | Jun 2025 | 4 |
Sep 2025 4 | Sep 2025 | 4 |
Oct 2025 3 | Oct 2025 | 3 |
How Other Brands Compare
Jetstar Airways is ranked second for NPS among its competitors. AirAsia and Qantas Airways come in first and third, with Viator coming in at #4.
Jetstar Airways |  AirAsia |  Viator |  Qantas Airways | |
| Global Ranking | #- | #880 | #- | #- |
| NPS | 3 | 20 | -74 | -2 |
| Valuation Updated every 24 hours for public companies | - | - | $6.74B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jetstar Airways NPS by Gender
Female customers rated Jetstar Airways's NPS 24 points higher than Male customers.
Male
-24
Jetstar Airways's NPS was rated -24 by Male customers on Comparably.
29%
Promoters
18%
Passives
53%
Detractors
Female
0
Jetstar Airways's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Jetstar Airways NPS by Ethnicity
Jetstar Airways's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
Asian or Pacific Islander -40 | Asian or Pacific Islander | -40 |
Other 0 | Other | 0 |
Jetstar Airways NPS by Age
Jetstar Airways's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Jetstar Airways NPS by Usage
Jetstar Airways's NPS was rated the highest by customers who have used Jetstar Airways's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
Over 10 Years 0 | Over 10 Years | 0 |
Jetstar Airways NPS vs. Competitors
Compared to its competitors, Jetstar Airways's NPS is rated right above Islands, and is preceded by AirAsia.
| COMPANY | NPS Score | |
|---|---|---|
| AirAsia | 20 |
| Jetstar Airways | 3 |
 | Islands | N/A |
| Qantas Airways | -2 |
| Viator | -74 |
Jetstar Airways Customer Reviews
Out of the 6 Jetstar Airways customer reviews 2 were positive and 4 were constructive. Jetstar Airways customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Jetstar Airways Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Jetstar Airways users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jetstar Airways Customer Loyalty Score by Gender
Female customers rated Jetstar Airways's Customer Loyalty score 7% higher than Male customers.
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Male
63%
Yes
Female
70%
Yes
Jetstar Airways Customer Loyalty Score by Ethnicity
Jetstar Airways's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jetstar Airways.
72
out of 100
Caucasian
46
out of 100
Asian or Pacific Islander
55
out of 100
Other
Jetstar Airways Customer Loyalty Score by Age
Jetstar Airways's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 100% | 26-30 | 100% |
31-35 40% | 31-35 | 40% |
56-60 70% | 56-60 | 70% |
Jetstar Airways Customer Loyalty Score by Usage
Jetstar Airways's Customer Loyalty score was rated the highest by customers who have used Jetstar Airways's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Jetstar Airways Customer Loyalty Score by Industry
Jetstar Airways's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Jetstar Airways Customer Loyalty vs. Competitors
Compared to its competitors, Jetstar Airways's Customer Loyalty score is rated right above Viator, and is preceded by Qantas Airways.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AirAsia | 79% |
| Qantas Airways | 73% |
| Jetstar Airways | 69% |
| Viator | 67% |
| Islands | N/A |
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Jetstar Airways Product Quality
3.2/5
Jetstar Airways has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Jetstar Airways Product Information
Jetstar Airways’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Jetstar Airways's product the highest. Reviewers from the Tech industry rated Jetstar Airways the lowest at 1.9.
- Website
- http://www.jetstar.com/
- Company Size
- 10,000+ Employees
Industry
Business Services
Media
Social
Sports & Entertainment
Travel
Quick Insights into Jetstar Airways Product Quality
Jetstar Airways's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked Jetstar Airways Product Quality the Highest
Ranked Jetstar Airways Product Quality the Lowest
Jetstar Airways Product Quality Score by Gender
Male customers rated Jetstar Airways's Product Quality score 0.4 stars higher than Female customers.
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Male
3/5
Female
2.6/5
Jetstar Airways Product Quality Score by Ethnicity
Jetstar Airways's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 2.1 | Other | 2.1 |
Jetstar Airways Product Quality Score by Age
Jetstar Airways's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 4.6 | 26-30 | 4.6 |
31-35 2.3 | 31-35 | 2.3 |
56-60 3.1 | 56-60 | 3.1 |
Jetstar Airways Product Quality Score by Usage
Jetstar Airways's Product Quality score was rated the highest by customers who have used Jetstar Airways's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jetstar Airways Product Quality Score by Industry
Jetstar Airways's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Jetstar Airways Product Quality vs. Competitors
Compared to its competitors, Jetstar Airways's Product Quality score is rated right above Viator, and is preceded by Qantas Airways.
| COMPANY | Product Quality Score | |
|---|---|---|
| AirAsia | 3.8/5 |
| Qantas Airways | 3.6/5 |
| Jetstar Airways | 3.2/5 |
| Viator | 1.7/5 |
| Islands | N/A |
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Jetstar Airways Pricing
Jetstar Airways ROI & Value For Money
3.4/5
Jetstar Airways has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Jetstar Airways Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Jetstar Airways.
Quick Insights into Jetstar Airways ROI
Jetstar Airways's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
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Ranked Jetstar Airways ROI the Highest
Ranked Jetstar Airways ROI the Lowest
Jetstar Airways ROI Score by Gender
Female customers rated Jetstar Airways's ROI score 0.2 stars higher than Male customers.
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Male
2.8/5
Female
3/5
Jetstar Airways ROI Score by Ethnicity
Jetstar Airways's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 2.5 | Other | 2.5 |
Jetstar Airways ROI Score by Age
Jetstar Airways's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.8 | 26-30 | 3.8 |
31-35 2.1 | 31-35 | 2.1 |
56-60 3.1 | 56-60 | 3.1 |
Jetstar Airways ROI Score by Usage
Jetstar Airways's ROI score was rated the highest by customers who have used Jetstar Airways's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jetstar Airways ROI Score by Industry
Jetstar Airways's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Jetstar Airways Pricing vs. Competitors
Compared to its competitors, Jetstar Airways's ROI score is rated right above Viator, and is preceded by Qantas Airways.
| COMPANY | Pricing Score | |
|---|---|---|
| AirAsia | 3.7/5 |
| Qantas Airways | 3.4/5 |
| Jetstar Airways | 3.4/5 |
| Viator | 1.8/5 |
| Islands | N/A |
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Jetstar Airways Customer Satisfaction (CSAT)
Jetstar Airways Customer Satisfaction (CSAT) Score
64 / 100
Jetstar Airways has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
43%
Satisfied
21%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jetstar Airways Customer Satisfaction
Jetstar Airways's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Female customers.
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Ranked Jetstar Airways Customer Satisfaction the Highest
Ranked Jetstar Airways Customer Satisfaction the Lowest
Jetstar Airways Customer Satisfaction Score by Gender
Male customers rated Jetstar Airways's Customer Satisfaction score 37 points higher than Female customers.
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57 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 7% | |
Very Dissatisfied | 21% |
20 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Jetstar Airways Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jetstar Airways' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Jetstar Airways' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Jetstar Airways' Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
Jetstar Airways Customer Satisfaction Score by Age
Jetstar Airways's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 100% |
Jetstar Airways Customer Satisfaction Score by Usage
Jetstar Airways's Customer Satisfaction score was rated the highest by customers who have used Jetstar Airways's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jetstar Airways Customer Satisfaction Score by Industry
Jetstar Airways's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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}Jetstar Airways Customer Satisfaction vs. Competitors
Compared to its competitors, Jetstar Airways's Customer Satisfaction score is rated right above Viator, and is preceded by Qantas Airways.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AirAsia | 75% |
| Qantas Airways | 69% |
| Jetstar Airways | 65% |
| Viator | 20% |
| Islands | 0% |
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Jetstar Airways Customer Service
3.4/5
Jetstar Airways has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Jetstar Airways's Customer Service
Address
Melbourne, IA Australia
Website
http://www.jetstar.com/
Phone Number
(656)499-9702
Quick Insights into Jetstar Airways Customer Service
Jetstar Airways's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked Jetstar Airways Customer Service the Highest
Ranked Jetstar Airways Customer Service the Lowest
Jetstar Airways Customer Service Score by Gender
Female customers rated Jetstar Airways's Customer Service score 0.1 stars higher than Male customers.
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Male
2.9/5
Female
3/5
Jetstar Airways Customer Service Score by Ethnicity
Jetstar Airways's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 2.5 | Other | 2.5 |
Jetstar Airways Customer Service Score by Age
Jetstar Airways's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 4.1 | 26-30 | 4.1 |
31-35 2.3 | 31-35 | 2.3 |
56-60 3.1 | 56-60 | 3.1 |
Jetstar Airways Customer Service Score by Usage
Jetstar Airways's Customer Service score was rated the highest by customers who have used Jetstar Airways's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jetstar Airways Customer Service Score by Industry
Jetstar Airways's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Jetstar Airways Customer Service vs. Competitors
Compared to its competitors, Jetstar Airways's Customer Service score is rated right above Qantas Airways, and is preceded by AirAsia.
| COMPANY | Customer Service Score | |
|---|---|---|
| AirAsia | 3.7/5 |
| Jetstar Airways | 3.4/5 |
| Qantas Airways | 3.3/5 |
| Viator | 1.7/5 |
| Islands | N/A |
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Jetstar Airways as an Employer
4.2/5
Jetstar Airways has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Jetstar Airways scored a 3 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Jetstar Airways would recommend the brand to a friend. ENPS measures how likely Jetstar Airways employees would recommend working at Jetstar Airways to a friend.
Net Promoter Score
3
NPS Score
| 45% | Promoters |
|---|---|
| 13% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 67% | Promoters |
|---|---|
| 19% | Passive |
| 14% | Detractors |
