40
NPS
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Jeunesse
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About Jeunesse's Brand
Jeunesse is an anti-aging skincare and health supplement products provider company. Among its major competitors, Jeunesse is ranked in 2nd place for NPS while USANA Health Sciences is 1st, and Rodan and Fields is 3rd.
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
Jeunesse Ranking
- #2 / 4 of its competitors
Jeunesse NPS
Jeunesse's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Jeunesse's customers would recommend using the product based on a scale of -100 to 100.
Jeunesse Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Jeunesse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 62 | Dec 2021 | 62 |
Apr 2022 44 | Apr 2022 | 44 |
May 2022 40 | May 2022 | 40 |
Jun 2022 50 | Jun 2022 | 50 |
Jul 2022 53 | Jul 2022 | 53 |
Aug 2022 57 | Aug 2022 | 57 |
Oct 2022 47 | Oct 2022 | 47 |
Dec 2022 50 | Dec 2022 | 50 |
Jan 2023 40 | Jan 2023 | 40 |
Jun 2023 33 | Jun 2023 | 33 |
Nov 2023 36 | Nov 2023 | 36 |
Feb 2024 40 | Feb 2024 | 40 |
How Other Brands Compare
Jeunesse is ranked second for NPS among its competitors. USANA Health Sciences and Rodan and Fields come in first and third, with Kyäni coming in at #4.
Jeunesse |  USANA Health Sciences |  Rodan and Fields |  Kyäni | |
| Global Ranking | #- | #748 | #- | #- |
| NPS | 40 | 70 | 35 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.05B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jeunesse NPS by Gender
Male customers rated Jeunesse's NPS 9 points higher than Female customers.
Male
34
Jeunesse's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
25
Jeunesse's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Jeunesse NPS by Ethnicity
Jeunesse's NPS was rated 100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 100 | Other | 100 |
Jeunesse NPS vs. Competitors
Compared to its competitors, Jeunesse's NPS is rated right above Rodan and Fields, and is preceded by USANA Health Sciences.
| COMPANY | NPS Score | |
|---|---|---|
| USANA Health Sciences | 70 |
| Jeunesse | 40 |
| Rodan and Fields | 35 |
| Kyäni | 0 |
Jeunesse Customer Reviews
Out of the 2 Jeunesse customer reviews 1 was positive and 1 was constructive. Jeunesse customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Jeunesse Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Jeunesse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jeunesse Customer Loyalty Score by Gender
Female customers rated Jeunesse's Customer Loyalty score 8% higher than Male customers.
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Male
70%
Yes
Female
78%
Yes
Jeunesse Customer Loyalty Score by Ethnicity
Jeunesse's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Jeunesse Customer Loyalty vs. Competitors
Compared to its competitors, Jeunesse's Customer Loyalty score is rated right above Rodan and Fields, and is preceded by USANA Health Sciences.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kyäni | 100% |
| USANA Health Sciences | 90% |
| Jeunesse | 78% |
| Rodan and Fields | 68% |
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Jeunesse Product Quality
3.5/5
Jeunesse has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Jeunesse Product Information
Jeunesse’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Goods
Quick Insights into Jeunesse Product Quality
Jeunesse's Product Quality score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Jeunesse Product Quality the Highest
Ranked Jeunesse Product Quality the Lowest
Jeunesse Product Quality Score by Gender
Male customers rated Jeunesse's Product Quality score 0.5 stars higher than Female customers.
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Male
3.5/5
Female
3/5
Jeunesse Product Quality Score by Ethnicity
Jeunesse's Product Quality score was rated 4.6 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Jeunesse Product Quality vs. Competitors
Compared to its competitors, Jeunesse's Product Quality score is rated right below Kyäni.
| COMPANY | Product Quality Score | |
|---|---|---|
| USANA Health Sciences | 4.7/5 |
| Rodan and Fields | 4.1/5 |
| Kyäni | 4/5 |
| Jeunesse | 3.5/5 |
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Jeunesse Pricing
Jeunesse ROI & Value For Money
3.7/5
Jeunesse has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Jeunesse ROI
Jeunesse's ROI score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Jeunesse ROI the Highest
Ranked Jeunesse ROI the Lowest
Jeunesse ROI Score by Gender
Male customers rated Jeunesse's ROI score 0.2 stars higher than Female customers.
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Male
3.3/5
Female
3.1/5
Jeunesse ROI Score by Ethnicity
Jeunesse's ROI score was rated 4.5 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Jeunesse Pricing vs. Competitors
Compared to its competitors, Jeunesse's ROI score is rated right below Rodan and Fields.
| COMPANY | Pricing Score | |
|---|---|---|
| USANA Health Sciences | 4.5/5 |
| Kyäni | 4/5 |
| Rodan and Fields | 3.9/5 |
| Jeunesse | 3.7/5 |
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Jeunesse Customer Satisfaction (CSAT)
Jeunesse Customer Satisfaction (CSAT) Score
64 / 100
Jeunesse has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
45%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jeunesse Customer Satisfaction
Jeunesse's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Male customers.
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Ranked Jeunesse Customer Satisfaction the Highest
Ranked Jeunesse Customer Satisfaction the Lowest
Jeunesse Customer Satisfaction Score by Gender
Jeunesse's Customer Satisfaction score was rated 67 by both Female and Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Jeunesse Customer Satisfaction Score by Ethnicity
CSAT according to Other
Jeunesse's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Jeunesse Customer Satisfaction vs. Competitors
Compared to its competitors, Jeunesse's Customer Satisfaction score is rated right below Rodan and Fields.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kyäni | 100% |
| USANA Health Sciences | 90% |
| Rodan and Fields | 86% |
| Jeunesse | 64% |
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Jeunesse Customer Service
3.4/5
Jeunesse has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Jeunesse's Customer Service
Address
Altamonte Springs, FL United States of America
Website
https://www.jeunesseglobal.com/
Quick Insights into Jeunesse Customer Service
Jeunesse's Customer Service score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Jeunesse Customer Service the Highest
Ranked Jeunesse Customer Service the Lowest
Jeunesse Customer Service Score by Gender
Male customers rated Jeunesse's Customer Service score 0.2 stars higher than Female customers.
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Male
3.3/5
Female
3.1/5
Jeunesse Customer Service Score by Ethnicity
Jeunesse's Customer Service score was rated 4.5 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Jeunesse Customer Service vs. Competitors
Compared to its competitors, Jeunesse's Customer Service score is rated right below Rodan and Fields.
| COMPANY | Customer Service Score | |
|---|---|---|
| USANA Health Sciences | 4.6/5 |
| Kyäni | 4.5/5 |
| Rodan and Fields | 4.1/5 |
| Jeunesse | 3.4/5 |
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Consumer vs. Employees
Jeunesse scored a 40 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Jeunesse would recommend the brand to a friend. ENPS measures how likely Jeunesse employees would recommend working at Jeunesse to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 40% | Promoters |
|---|---|
| 19% | Passive |
| 41% | Detractors |
