-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Jewelry Television
Marketing or Exec? Claim Your Free Account
About Jewelry Television's Brand
Jewelry Television(R) our mission is to open the world of fine jewelry and gemstones to everyone Among its major competitors, Jewelry Television is ranked in 3rd place for NPS while QVC is 1st, and HSN is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Jewelry Television Ranking
- #3 / 4 of its competitors
Jewelry Television NPS
Jewelry Television's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Jewelry Television's customers would recommend using the product based on a scale of -100 to 100.
Jewelry Television Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Jewelry Television NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jewelry Television NPS vs. Competitors
Compared to its competitors, Jewelry Television's NPS is rated right below HSN.
| COMPANY | NPS Score | |
|---|---|---|
 | EVINE Live | N/A |
 | Liquidation Channel | N/A |
 | QVC | -30 |
 | HSN | -30 |
| Jewelry Television | -100 |
Jewelry Television Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Jewelry Television users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jewelry Television Customer Loyalty vs. Competitors
Compared to its competitors, Jewelry Television's Customer Loyalty score is rated right above QVC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jewelry Television | 100% |
| QVC | 84% |
| HSN | 75% |
| EVINE Live | N/A |
| Liquidation Channel | N/A |
Unlock Jewelry Television Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jewelry Television Customer Loyalty vs. Competitors data and gain insights into your customers today.
Jewelry Television Product Quality
4/5
Jewelry Television has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Jewelry Television's overall Product Quality score rated by its users and customers.
Jewelry Television Product Information
Jewelry Television’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.jtv.com
- Company Size
- 1,001-5,000 Employees
Jewelry Television Product Quality vs. Competitors
Compared to its competitors, Jewelry Television's Product Quality score is rated right above QVC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Jewelry Television | 4/5 |
| QVC | 2.7/5 |
| HSN | 2.7/5 |
| EVINE Live | N/A |
| Liquidation Channel | N/A |
Unlock Jewelry Television Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jewelry Television Product Quality vs. Competitors data and gain insights into your customers today.
Jewelry Television Pricing
Jewelry Television ROI & Value For Money
4/5
Jewelry Television has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Jewelry Television's overall ROI score rated by its users and customers.
Jewelry Television Pricing vs. Competitors
Compared to its competitors, Jewelry Television's ROI score is rated right above HSN.
| COMPANY | Pricing Score | |
|---|---|---|
| Jewelry Television | 4/5 |
| HSN | 2.7/5 |
| QVC | 2.6/5 |
| EVINE Live | N/A |
| Liquidation Channel | N/A |
Unlock Jewelry Television ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jewelry Television ROI vs. Competitors data and gain insights into your customers today.
Jewelry Television Customer Satisfaction (CSAT)
Jewelry Television Customer Satisfaction (CSAT) Score
100 / 100
Jewelry Television has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jewelry Television Customer Satisfaction vs. Competitors
Compared to its competitors, Jewelry Television's Customer Satisfaction score is rated right above HSN.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jewelry Television | 100% |
| HSN | 42% |
| QVC | 38% |
| EVINE Live | 0% |
| Liquidation Channel | 0% |
Unlock Jewelry Television Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jewelry Television Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Jewelry Television Customer Service
4.5/5
Jewelry Television has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jewelry Television's overall Customer Service score rated by its users and customers.
About Jewelry Television's Customer Service
Address
2980 Simms St, Hollywood, FL 33020-1511
Website
http://www.jtv.com
Phone Number
+1 800-550-8393
Jewelry Television Customer Service vs. Competitors
Compared to its competitors, Jewelry Television's Customer Service score is rated right above HSN.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jewelry Television | 4.5/5 |
| HSN | 2.7/5 |
| QVC | 2.5/5 |
| EVINE Live | N/A |
| Liquidation Channel | N/A |
Unlock Jewelry Television Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jewelry Television Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Jewelry Television scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Jewelry Television would recommend the brand to a friend. ENPS measures how likely Jewelry Television employees would recommend working at Jewelry Television to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
