-75
NPS
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Jiffy Lube
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About Jiffy Lube's Brand
Among its major competitors, Jiffy Lube is ranked in 3rd place for NPS while Walmart is 1st, and Valvoline is 2nd. Overall, Jiffy Lube has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $4.81B
Brand at a Glance
63%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Jiffy Lube Ranking
- #3 / 3 of its competitors
Jiffy Lube NPS
Jiffy Lube's Net Promoter Score (NPS) is a -75 with 10% Promoters, 5% Passives, and 85% Detractors. Net Promoter Score tracks whether Jiffy Lube's customers would recommend using the product based on a scale of -100 to 100.
Jiffy Lube Overall NPS
| 10% | Promoters |
|---|---|
| 5% | Passives |
| 85% | Detractors |
Jiffy Lube NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -75 | Dec 2024 | -75 |
Jan 2025 -75 | Jan 2025 | -75 |
Feb 2025 -75 | Feb 2025 | -75 |
Mar 2025 -75 | Mar 2025 | -75 |
Apr 2025 -75 | Apr 2025 | -75 |
May 2025 -75 | May 2025 | -75 |
Jun 2025 -75 | Jun 2025 | -75 |
Jul 2025 -75 | Jul 2025 | -75 |
Aug 2025 -75 | Aug 2025 | -75 |
Sep 2025 -75 | Sep 2025 | -75 |
Oct 2025 -75 | Oct 2025 | -75 |
Jan 2026 -75 | Jan 2026 | -75 |
How Other Brands Compare
Jiffy Lube is ranked third for NPS among its competitors. Walmart and Valvoline come in first and second. Among those competitors, it is the second most valued company behind Walmart.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jiffy Lube NPS by Gender
Male customers rated Jiffy Lube's NPS 6 points higher than Female customers.
Male
-79
Jiffy Lube's NPS was rated -79 by Male customers on Comparably.
10%
Promoters
1%
Passives
89%
Detractors
Female
-85
Jiffy Lube's NPS was rated -85 by Female customers on Comparably.
5%
Promoters
5%
Passives
90%
Detractors
Jiffy Lube NPS by Ethnicity
Jiffy Lube's NPS was rated the highest by Caucasian customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Hispanic or Latino -90 | Hispanic or Latino | -90 |
African American/Black -88 | African American/Black | -88 |
Native American -100 | Native American | -100 |
Other -92 | Other | -92 |
Jiffy Lube NPS by Age
Jiffy Lube's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Jiffy Lube NPS by Usage
Jiffy Lube's NPS was rated the highest by customers who have used Jiffy Lube's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
1 to 2 Years -88 | 1 to 2 Years | -88 |
2 to 5 Years -79 | 2 to 5 Years | -79 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years -85 | Over 10 Years | -85 |
Jiffy Lube NPS vs. Competitors
Compared to its competitors, Jiffy Lube's NPS is rated right below Valvoline.
| COMPANY | NPS Score | |
|---|---|---|
 | Walmart | 7 |
 | Valvoline | -3 |
| Jiffy Lube | -75 |
Jiffy Lube Customer Reviews
Out of the 28 Jiffy Lube customer reviews 3 were positive and 25 were constructive. Jiffy Lube customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Jiffy Lube Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Jiffy Lube users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jiffy Lube Customer Loyalty Score by Gender
Female customers rated Jiffy Lube's Customer Loyalty score 2% higher than Male customers.
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Male
64%
Yes
Female
66%
Yes
Jiffy Lube Customer Loyalty Score by Ethnicity
Jiffy Lube's Customer Loyalty score was rated the highest by Native American customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jiffy Lube.
67
out of 100
Caucasian
64
out of 100
Hispanic or Latino
50
out of 100
African American/Black
70
out of 100
Native American
65
out of 100
Other
Jiffy Lube Customer Loyalty Score by Age
Jiffy Lube's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 49% | 26-30 | 49% |
31-35 80% | 31-35 | 80% |
36-40 52% | 36-40 | 52% |
41-45 67% | 41-45 | 67% |
46-50 52% | 46-50 | 52% |
51-55 57% | 51-55 | 57% |
56-60 70% | 56-60 | 70% |
61-65 63% | 61-65 | 63% |
66+ 74% | 66+ | 74% |
Jiffy Lube Customer Loyalty Score by Usage
Jiffy Lube's Customer Loyalty score was rated the highest by customers who have used Jiffy Lube's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jiffy Lube Customer Loyalty Score by Industry
Jiffy Lube's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Real Estate industry customers.
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Jiffy Lube Customer Loyalty vs. Competitors
Compared to its competitors, Jiffy Lube's Customer Loyalty score is rated right below Valvoline.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Walmart | 76% |
| Valvoline | 75% |
| Jiffy Lube | 63% |
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Jiffy Lube Product Quality
1.5/5
Jiffy Lube has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Jiffy Lube Product Information
Jiffy Lube’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Jiffy Lube's product the highest. Reviewers from the Tech industry rated Jiffy Lube the lowest at 1.5.
- Website
- https://www.jiffylube.com
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Services
Quick Insights into Jiffy Lube Product Quality
Jiffy Lube's Product Quality score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers from the Transportation industry.
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Ranked Jiffy Lube Product Quality the Highest
Ranked Jiffy Lube Product Quality the Lowest
Jiffy Lube Product Quality Score by Gender
Jiffy Lube's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Jiffy Lube Product Quality Score by Ethnicity
Jiffy Lube's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Jiffy Lube Product Quality Score by Age
Jiffy Lube's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.8 | 18-25 | 1.8 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Jiffy Lube Product Quality Score by Usage
Jiffy Lube's Product Quality score was rated the highest by customers who have used Jiffy Lube's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Jiffy Lube Product Quality Score by Industry
Jiffy Lube's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Transportation industry customers.
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Jiffy Lube Product Quality vs. Competitors
Compared to its competitors, Jiffy Lube's Product Quality score is rated right below Valvoline.
| COMPANY | Product Quality Score | |
|---|---|---|
| Walmart | 3.5/5 |
| Valvoline | 3/5 |
| Jiffy Lube | 1.5/5 |
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Jiffy Lube Pricing
Jiffy Lube ROI & Value For Money
1.5/5
Jiffy Lube has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Jiffy Lube Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Accounting industry think that they had the lowest ROI from Jiffy Lube.
Quick Insights into Jiffy Lube ROI
Jiffy Lube's ROI score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers from the Transportation industry.
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Ranked Jiffy Lube ROI the Highest
Ranked Jiffy Lube ROI the Lowest
Jiffy Lube ROI Score by Gender
Jiffy Lube's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Jiffy Lube ROI Score by Ethnicity
Jiffy Lube's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jiffy Lube.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Jiffy Lube ROI Score by Age
Jiffy Lube's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.8 | 18-25 | 1.8 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Jiffy Lube ROI Score by Usage
Jiffy Lube's ROI score was rated 1.5 stars by customers who have used Jiffy Lube's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Jiffy Lube ROI Score by Industry
Jiffy Lube's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Transportation industry customers.
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Jiffy Lube Pricing vs. Competitors
Compared to its competitors, Jiffy Lube's ROI score is rated right below Valvoline.
| COMPANY | Pricing Score | |
|---|---|---|
| Walmart | 3.5/5 |
| Valvoline | 2.9/5 |
| Jiffy Lube | 1.5/5 |
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Jiffy Lube Customer Satisfaction (CSAT)
Jiffy Lube Customer Satisfaction (CSAT) Score
15 / 100
Jiffy Lube has an overall Customer Satisfaction score of 15 rated by its users and customers.
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Very Satisfied
11%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
11%
Very Dissatisfied
70%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jiffy Lube Customer Satisfaction
Jiffy Lube's Customer Satisfaction score was rated highest by Native American customers, and rated lowest by customers from the Professional Services industry.
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Ranked Jiffy Lube Customer Satisfaction the Highest
Ranked Jiffy Lube Customer Satisfaction the Lowest
Jiffy Lube Customer Satisfaction Score by Gender
Jiffy Lube's Customer Satisfaction score was rated 12 by both Female and Male customers on Comparably.
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12 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 9% | |
Very Dissatisfied | 78% |
12 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 10% | |
Very Dissatisfied | 76% |
Jiffy Lube Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jiffy Lube's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
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13 / 100
Very Satisfied
11%
Satisfied
2%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
11%
Very Dissatisfied
75%
CSAT according to Hispanic or Latino
Jiffy Lube's Customer Satisfaction (CSAT) score was rated 11% according to Hispanic or Latino users and customers.
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11 / 100
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
78%
CSAT according to African American/Black
Jiffy Lube's Customer Satisfaction (CSAT) score was rated 16% according to African American/Black users and customers.
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16 / 100
Very Satisfied
13%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
4%
Very Dissatisfied
77%
CSAT according to Native American
Jiffy Lube's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Jiffy Lube's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
87%
Jiffy Lube Customer Satisfaction Score by Age
Jiffy Lube's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 20% | |||||||||||||||
| 26-30 | 23% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 6% | |||||||||||||||
| 46-50 | 14% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 16% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 20% |
Jiffy Lube Customer Satisfaction Score by Usage
Jiffy Lube's Customer Satisfaction score was rated the highest by customers who have used Jiffy Lube's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Jiffy Lube Customer Satisfaction Score by Industry
Jiffy Lube's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Professional Services industry customers.
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}Jiffy Lube Customer Satisfaction vs. Competitors
Compared to its competitors, Jiffy Lube's Customer Satisfaction score is rated right below Valvoline.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Walmart | 66% |
| Valvoline | 53% |
| Jiffy Lube | 15% |
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Jiffy Lube Customer Service
1.5/5
Jiffy Lube has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Jiffy Lube's Customer Service
Address
Houston, TX
Website
https://www.jiffylube.com
Quick Insights into Jiffy Lube Customer Service
Jiffy Lube's Customer Service score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers from the Warehousing industry.
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Ranked Jiffy Lube Customer Service the Highest
Ranked Jiffy Lube Customer Service the Lowest
Jiffy Lube Customer Service Score by Gender
Jiffy Lube's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Jiffy Lube Customer Service Score by Ethnicity
Jiffy Lube's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.6 | Native American | 1.6 |
Other 1.5 | Other | 1.5 |
Jiffy Lube Customer Service Score by Age
Jiffy Lube's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.9 | 18-25 | 1.9 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Jiffy Lube Customer Service Score by Usage
Jiffy Lube's Customer Service score was rated the highest by customers who have used Jiffy Lube's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Jiffy Lube Customer Service Score by Industry
Jiffy Lube's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Warehousing industry customers.
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Jiffy Lube Customer Service vs. Competitors
Compared to its competitors, Jiffy Lube's Customer Service score is rated right below Valvoline.
| COMPANY | Customer Service Score | |
|---|---|---|
| Walmart | 3.3/5 |
| Valvoline | 3/5 |
| Jiffy Lube | 1.5/5 |
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Jiffy Lube as an Employer
2.8/5
Jiffy Lube has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Jiffy Lube scored a -75 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Jiffy Lube would recommend the brand to a friend. ENPS measures how likely Jiffy Lube employees would recommend working at Jiffy Lube to a friend.
Net Promoter Score
-75
NPS Score
| 10% | Promoters |
|---|---|
| 5% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 28% | Promoters |
|---|---|
| 19% | Passive |
| 53% | Detractors |
