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NPS
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Joyhound
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About Joyhound's Brand
Joyhound is social event app that ranks content by relevance and allows users to review and rate events based on their popularity. Among its major competitors, Joyhound is ranked in 2nd place for NPS while Eventbrite is 1st, and Yelp is 3rd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
2.5/5
Customer Service
Joyhound Ranking
- #2 / 4 of its competitors
Joyhound NPS
Joyhound's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Joyhound's customers would recommend using the product based on a scale of -100 to 100.
Joyhound Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Joyhound NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 0 | Aug 2023 | 0 |
How Other Brands Compare
Joyhound is ranked second for NPS among its competitors. Eventbrite and Yelp come in first and third, with Eventful coming in at #4.
Joyhound |  Yelp |  Eventbrite |  Eventful | |
| Global Ranking | #- | #280 | #376 | #- |
| NPS | 0 | -6 | 33 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $3.11B | $597.50M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Joyhound NPS vs. Competitors
Compared to its competitors, Joyhound's NPS is rated right above Gravy Analytics, Inc., and is preceded by Eventbrite.
| COMPANY | NPS Score | |
|---|---|---|
| Eventbrite | 33 |
| Joyhound | 0 |
 | Gravy Analytics, Inc. | N/A |
| Yelp | -6 |
Joyhound Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Joyhound users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Joyhound Customer Loyalty vs. Competitors
Compared to its competitors, Joyhound's Customer Loyalty score is rated right above Gravy Analytics, Inc., and is preceded by Eventbrite.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Yelp | 68% |
| Eventbrite | 59% |
| Joyhound | 10% |
| Gravy Analytics, Inc. | N/A |
Unlock Joyhound Customer Loyalty vs. Competitors Data
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Joyhound Product Quality
2.5/5
Joyhound has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Joyhound Product Information
Joyhound’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.joyhound.com
Industry
Tech
Fashion and Beauty
Media
Mobile App
Social
Sports & Entertainment
Joyhound Product Quality vs. Competitors
Compared to its competitors, Joyhound's Product Quality score is rated right above Gravy Analytics, Inc., and is preceded by Yelp.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eventbrite | 3.6/5 |
| Yelp | 3.3/5 |
| Joyhound | 2.5/5 |
| Gravy Analytics, Inc. | N/A |
Unlock Joyhound Product Quality vs. Competitors Data
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Joyhound Pricing
Joyhound ROI & Value For Money
2/5
Joyhound has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Joyhound Pricing vs. Competitors
Compared to its competitors, Joyhound's ROI score is rated right above Gravy Analytics, Inc., and is preceded by Yelp.
| COMPANY | Pricing Score | |
|---|---|---|
| Eventbrite | 3.5/5 |
| Yelp | 3.2/5 |
| Joyhound | 2/5 |
| Gravy Analytics, Inc. | N/A |
Unlock Joyhound ROI vs. Competitors Data
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Joyhound Customer Satisfaction (CSAT)
Joyhound Customer Satisfaction (CSAT) Score
100 / 100
Joyhound has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Joyhound Customer Satisfaction vs. Competitors
Compared to its competitors, Joyhound's Customer Satisfaction score is rated right above Yelp.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Joyhound | 100% |
| Yelp | 59% |
| Eventbrite | 55% |
| Gravy Analytics, Inc. | 0% |
Unlock Joyhound Customer Satisfaction vs. Competitors Data
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Joyhound Customer Service
2.5/5
Joyhound has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Joyhound's Customer Service
Address
New Orleans, LA
Website
http://www.joyhound.com
Joyhound Customer Service vs. Competitors
Compared to its competitors, Joyhound's Customer Service score is rated right above Gravy Analytics, Inc., and is preceded by Eventbrite.
| COMPANY | Customer Service Score | |
|---|---|---|
| Yelp | 3.1/5 |
| Eventbrite | 3/5 |
| Joyhound | 2.5/5 |
| Gravy Analytics, Inc. | N/A |
Unlock Joyhound Customer Service vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full Joyhound Customer Service vs. Competitors data and gain insights into your customers today.
