24
NPS
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JYSK
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About JYSK's Brand
Among its major competitors, JYSK is ranked in 1st place for NPS while IKEA is 2nd, and OBI is 3rd.
Brand at a Glance
82%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
JYSK Ranking
- #1 / 3 of its competitors
JYSK NPS
JYSK's Net Promoter Score (NPS) is a 24 with 48% Promoters, 28% Passives, and 24% Detractors. Net Promoter Score tracks whether JYSK's customers would recommend using the product based on a scale of -100 to 100.
JYSK Overall NPS
| 48% | Promoters |
|---|---|
| 28% | Passives |
| 24% | Detractors |
JYSK NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 26 | Jun 2024 | 26 |
Aug 2024 24 | Aug 2024 | 24 |
Sep 2024 23 | Sep 2024 | 23 |
Nov 2024 21 | Nov 2024 | 21 |
Dec 2024 22 | Dec 2024 | 22 |
Jan 2025 23 | Jan 2025 | 23 |
Mar 2025 25 | Mar 2025 | 25 |
Apr 2025 22 | Apr 2025 | 22 |
May 2025 24 | May 2025 | 24 |
Jun 2025 23 | Jun 2025 | 23 |
Oct 2025 23 | Oct 2025 | 23 |
Nov 2025 24 | Nov 2025 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JYSK NPS by Gender
Male customers rated JYSK's NPS 30 points higher than Female customers.
Male
60
JYSK's NPS was rated 60 by Male customers on Comparably.
60%
Promoters
40%
Passives
0%
Detractors
Female
30
JYSK's NPS was rated 30 by Female customers on Comparably.
50%
Promoters
30%
Passives
20%
Detractors
JYSK NPS by Ethnicity
JYSK's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 22 | Caucasian | 22 |
African American/Black 33 | African American/Black | 33 |
Other 60 | Other | 60 |
JYSK NPS by Age
JYSK's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
JYSK NPS by Usage
JYSK's NPS was rated the highest by customers who have used JYSK's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
JYSK Customer Reviews
Out of the 5 JYSK customer reviews 5 were positive and 0 were constructive. JYSK customer reviews reflect that all customers have a favorable experience using the products/services of the company.
JYSK Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of JYSK users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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JYSK Customer Loyalty Score by Gender
Female customers rated JYSK's Customer Loyalty score 9% higher than Male customers.
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Male
91%
Yes
Female
100%
Yes
JYSK Customer Loyalty Score by Ethnicity
JYSK's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of JYSK.
90
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Other
JYSK Customer Loyalty Score by Age
JYSK's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 100% | 31-35 | 100% |
JYSK Customer Loyalty Score by Usage
JYSK's Customer Loyalty score was rated the highest by customers who have used JYSK's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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JYSK Customer Loyalty Score by Industry
JYSK's Customer Loyalty score was rated 100% by both Accounting and Marketing, Advertising and Research industry customers.
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JYSK Customer Loyalty vs. Competitors
Compared to its competitors, JYSK's Customer Loyalty score is rated right above IKEA.
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JYSK Product Quality
3.7/5
JYSK has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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JYSK Product Information
JYSK’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated JYSK's product the highest. Reviewers from the Marketing, Advertising and Research industry rated JYSK the lowest at 3.5.
- Website
- http://www.jysk.com
- Company Size
- 10,000+ Employees
Industry
Tech
Retail
Quick Insights into JYSK Product Quality
JYSK's Product Quality score was rated highest by customers who have used JYSK's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.
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Ranked JYSK Product Quality the Highest
Ranked JYSK Product Quality the Lowest
JYSK Product Quality Score by Gender
Male customers rated JYSK's Product Quality score 0.4 stars higher than Female customers.
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Male
4/5
Female
3.6/5
JYSK Product Quality Score by Ethnicity
JYSK's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of JYSK.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 3.8 | Other | 3.8 |
JYSK Product Quality Score by Age
JYSK's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
31-35 2.6 | 31-35 | 2.6 |
JYSK Product Quality Score by Usage
JYSK's Product Quality score was rated the highest by customers who have used JYSK's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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JYSK Product Quality Score by Industry
JYSK's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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JYSK Product Quality vs. Competitors
Compared to its competitors, JYSK's Product Quality score is rated right above IKEA, and is preceded by OBI.
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JYSK Pricing
JYSK ROI & Value For Money
3.8/5
JYSK has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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JYSK Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Marketing, Advertising and Research industry think that they had the lowest ROI from JYSK.
Quick Insights into JYSK ROI
JYSK's ROI score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked JYSK ROI the Highest
Ranked JYSK ROI the Lowest
JYSK ROI Score by Gender
JYSK's ROI score was rated 3.9 by both Female and Male customers on Comparably.
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Male
3.9/5
Female
3.9/5
JYSK ROI Score by Ethnicity
JYSK's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of JYSK.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.8 | African American/Black | 3.8 |
Other 4.6 | Other | 4.6 |
JYSK ROI Score by Age
JYSK's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
31-35 4.1 | 31-35 | 4.1 |
JYSK ROI Score by Usage
JYSK's ROI score was rated the highest by customers who have used JYSK's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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JYSK ROI Score by Industry
JYSK's ROI score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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JYSK Pricing vs. Competitors
Compared to its competitors, JYSK's ROI score is rated right above IKEA.
Unlock JYSK ROI vs. Competitors Data
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JYSK Customer Satisfaction (CSAT)
JYSK Customer Satisfaction (CSAT) Score
80 / 100
JYSK has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
33%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JYSK Customer Satisfaction
JYSK's Customer Satisfaction score was rated highest by customers who have used JYSK's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.
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Ranked JYSK Customer Satisfaction the Highest
Ranked JYSK Customer Satisfaction the Lowest
JYSK Customer Satisfaction Score by Gender
Male customers rated JYSK's Customer Satisfaction score 20 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
JYSK Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
JYSK's Customer Satisfaction (CSAT) score was rated 89% according to Caucasian users and customers.
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89 / 100
Very Satisfied
56%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to African American/Black
JYSK's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
JYSK's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JYSK.
100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
JYSK Customer Satisfaction Score by Age
JYSK's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 90% | |||||||||||||||
| 31-35 | 100% |
JYSK Customer Satisfaction Score by Usage
JYSK's Customer Satisfaction score was rated the highest by customers who have used JYSK's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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JYSK Customer Satisfaction Score by Industry
JYSK's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Accounting industry customers.
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{
"title": "JYSK Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "",
"scoreLabel": 75
},
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"label": "Marketing, Advertising and Research",
"groupId": 535,
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}JYSK Customer Satisfaction vs. Competitors
Compared to its competitors, JYSK's Customer Satisfaction score is rated right above IKEA, and is preceded by OBI.
Unlock JYSK Customer Satisfaction vs. Competitors Data
VS
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JYSK Customer Service
3.9/5
JYSK has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About JYSK's Customer Service
Website
http://www.jysk.com
Quick Insights into JYSK Customer Service
JYSK's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked JYSK Customer Service the Highest
Ranked JYSK Customer Service the Lowest
JYSK Customer Service Score by Gender
Male customers rated JYSK's Customer Service score 0.8 stars higher than Female customers.
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Male
4.5/5
Female
3.7/5
JYSK Customer Service Score by Ethnicity
JYSK's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of JYSK.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 4.4 | Other | 4.4 |
JYSK Customer Service Score by Age
JYSK's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
31-35 3.8 | 31-35 | 3.8 |
JYSK Customer Service Score by Usage
JYSK's Customer Service score was rated the highest by customers who have used JYSK's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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JYSK Customer Service Score by Industry
JYSK's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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JYSK Customer Service vs. Competitors
Compared to its competitors, JYSK's Customer Service score is rated right above IKEA, and is preceded by OBI.
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JYSK as an Employer
3.0/5
JYSK has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
JYSK scored a 24 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of JYSK would recommend the brand to a friend. ENPS measures how likely JYSK employees would recommend working at JYSK to a friend.
Net Promoter Score
24
NPS Score
| 48% | Promoters |
|---|---|
| 28% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 31% | Promoters |
|---|---|
| 18% | Passive |
| 51% | Detractors |
