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NPS
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Keenan & Associates
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About Keenan & Associates' Brand
Among its major competitors, Keenan & Associates is ranked in 3rd place for NPS while Alliant Insurance Services is 1st, and Arthur J. Gallagher & Co. is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Keenan & Associates Ranking
- #3 / 4 of its competitors
Keenan & Associates NPS
Keenan & Associates's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Keenan & Associates's customers would recommend using the product based on a scale of -100 to 100.
Keenan & Associates Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Keenan & Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 0 | Nov 2023 | 0 |
How Other Brands Compare
Keenan & Associates is ranked third for NPS among its competitors. Alliant Insurance Services and Arthur J. Gallagher & Co. come in first and second, with Epic One coming in at #4.
Keenan & Associates |  Arthur J. Gallagher & Co. |  Alliant Insurance Services |  Epic One | |
| Global Ranking | #- | #673 | #- | #- |
| NPS | 0 | 4 | 25 | - |
| Valuation Updated every 24 hours for public companies | - | $24.71B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Keenan & Associates NPS vs. Competitors
Compared to its competitors, Keenan & Associates's NPS is rated right below Arthur J. Gallagher & Co..
| COMPANY | NPS Score | |
|---|---|---|
| Alliant Insurance Services | 25 |
| Arthur J. Gallagher & Co. | 4 |
| Keenan & Associates | 0 |
Keenan & Associates Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Keenan & Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Keenan & Associates Customer Loyalty vs. Competitors
Compared to its competitors, Keenan & Associates's Customer Loyalty score is rated right above Arthur J. Gallagher & Co..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Keenan & Associates | 100% |
| Arthur J. Gallagher & Co. | 83% |
| Alliant Insurance Services | 10% |
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Keenan & Associates Product Quality
4/5
Keenan & Associates has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Keenan & Associates Product Information
Keenan & Associates’s product quality score is a 4 out of 5 as rated by its users and customers.
Keenan & Associates Product Quality vs. Competitors
Compared to its competitors, Keenan & Associates's Product Quality score is rated right above Arthur J. Gallagher & Co..
| COMPANY | Product Quality Score | |
|---|---|---|
| Keenan & Associates | 4/5 |
| Arthur J. Gallagher & Co. | 3.6/5 |
| Alliant Insurance Services | 3/5 |
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Keenan & Associates Pricing
Keenan & Associates ROI & Value For Money
4/5
Keenan & Associates has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Keenan & Associates Pricing vs. Competitors
Compared to its competitors, Keenan & Associates's ROI score is rated right above Arthur J. Gallagher & Co..
| COMPANY | Pricing Score | |
|---|---|---|
| Keenan & Associates | 4/5 |
| Arthur J. Gallagher & Co. | 3.6/5 |
| Alliant Insurance Services | 3/5 |
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Keenan & Associates Customer Satisfaction (CSAT)
Keenan & Associates Customer Satisfaction (CSAT) Score
100 / 100
Keenan & Associates has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Keenan & Associates Customer Satisfaction vs. Competitors
Compared to its competitors, Keenan & Associates's Customer Satisfaction score is rated right above Arthur J. Gallagher & Co., and is preceded by Alliant Insurance Services.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alliant Insurance Services | 100% |
| Keenan & Associates | 100% |
| Arthur J. Gallagher & Co. | 64% |
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Keenan & Associates Customer Service
4/5
Keenan & Associates has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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Keenan & Associates Customer Service vs. Competitors
Compared to its competitors, Keenan & Associates's Customer Service score is rated right above Arthur J. Gallagher & Co..
| COMPANY | Customer Service Score | |
|---|---|---|
| Keenan & Associates | 4/5 |
| Arthur J. Gallagher & Co. | 3.3/5 |
| Alliant Insurance Services | 2.2/5 |
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Consumer vs. Employees
Keenan & Associates scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Keenan & Associates would recommend the brand to a friend. ENPS measures how likely Keenan & Associates employees would recommend working at Keenan & Associates to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
