16
NPS
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KeHE Distributors
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About KeHE Distributors' Brand
National Food Distributor: Natural, Organic, Specialty, Fresh Among its major competitors, KeHE Distributors is ranked in 1st place for NPS while US FOODS INC. is 2nd, and United Natural Foods is 3rd.
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
KeHE Distributors Ranking
- #1 / 3 of its competitors
KeHE Distributors NPS
KeHE Distributors's Net Promoter Score (NPS) is a 16 with 55% Promoters, 6% Passives, and 39% Detractors. Net Promoter Score tracks whether KeHE Distributors's customers would recommend using the product based on a scale of -100 to 100.
KeHE Distributors Overall NPS
| 55% | Promoters |
|---|---|
| 6% | Passives |
| 39% | Detractors |
KeHE Distributors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 18 | Jul 2024 | 18 |
Aug 2024 19 | Aug 2024 | 19 |
Sep 2024 25 | Sep 2024 | 25 |
Oct 2024 27 | Oct 2024 | 27 |
Dec 2024 28 | Dec 2024 | 28 |
Jan 2025 24 | Jan 2025 | 24 |
Mar 2025 22 | Mar 2025 | 22 |
May 2025 22 | May 2025 | 22 |
Jun 2025 15 | Jun 2025 | 15 |
Sep 2025 17 | Sep 2025 | 17 |
Dec 2025 17 | Dec 2025 | 17 |
Apr 2026 14 | Apr 2026 | 14 |
How Other Brands Compare
KeHE Distributors is ranked first for NPS among its competitors. US FOODS INC. and United Natural Foods come in second and third.
KeHE Distributors |  US FOODS INC. |  United Natural Foods | |
| Global Ranking | #- | #553 | #- |
| NPS | 16 | 7 | -29 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $8.05B | $1.51B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KeHE Distributors NPS by Gender
Male customers rated KeHE Distributors's NPS 172 points higher than Female customers.
Male
72
KeHE Distributors's NPS was rated 72 by Male customers on Comparably.
86%
Promoters
0%
Passives
14%
Detractors
Female
-100
KeHE Distributors's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
KeHE Distributors NPS by Ethnicity
KeHE Distributors's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Other -100 | Other | -100 |
KeHE Distributors NPS by Age
KeHE Distributors's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
KeHE Distributors NPS by Usage
KeHE Distributors's NPS was rated the highest by customers who have used KeHE Distributors's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
KeHE Distributors NPS vs. Competitors
Compared to its competitors, KeHE Distributors's NPS is rated right above US FOODS INC..
| COMPANY | NPS Score | |
|---|---|---|
| KeHE Distributors | 16 |
| US FOODS INC. | 7 |
| United Natural Foods | -29 |
KeHE Distributors Customer Reviews
Out of the 4 KeHE Distributors customer reviews 3 were positive and 1 was constructive. KeHE Distributors customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
KeHE Distributors Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of KeHE Distributors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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KeHE Distributors Customer Loyalty Score by Gender
Female customers rated KeHE Distributors's Customer Loyalty score 13% higher than Male customers.
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Male
87%
Yes
Female
100%
Yes
KeHE Distributors Customer Loyalty Score by Ethnicity
KeHE Distributors's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of KeHE Distributors.
100
out of 100
Caucasian
70
out of 100
Other
KeHE Distributors Customer Loyalty Score by Age
KeHE Distributors's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
41-45 100% | 41-45 | 100% |
KeHE Distributors Customer Loyalty Score by Usage
KeHE Distributors's Customer Loyalty score was rated 100% by customers who have used KeHE Distributors's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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KeHE Distributors Customer Loyalty Score by Industry
KeHE Distributors's Customer Loyalty score was rated 100% by Consumer Goods industry customers.
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KeHE Distributors Customer Loyalty vs. Competitors
Compared to its competitors, KeHE Distributors's Customer Loyalty score is rated right above US FOODS INC..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| KeHE Distributors | 85% |
| US FOODS INC. | 76% |
| United Natural Foods | 73% |
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KeHE Distributors Product Quality
3.7/5
KeHE Distributors has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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KeHE Distributors Product Information
KeHE Distributors’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Consumer Goods industry rated KeHE Distributors's product the highest.
- Website
- https://www.kehe.com
- Company Size
- 5,001-10,000 Employees
Industry
Wholesale
Quick Insights into KeHE Distributors Product Quality
KeHE Distributors's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked KeHE Distributors Product Quality the Highest
Ranked KeHE Distributors Product Quality the Lowest
KeHE Distributors Product Quality Score by Gender
Male customers rated KeHE Distributors's Product Quality score 3.2 stars higher than Female customers.
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Male
4.7/5
Female
1.5/5
KeHE Distributors Product Quality Score by Ethnicity
KeHE Distributors's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 1.5 | Other | 1.5 |
KeHE Distributors Product Quality Score by Age
KeHE Distributors's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of KeHE Distributors.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
41-45 5 | 41-45 | 5 |
KeHE Distributors Product Quality Score by Usage
KeHE Distributors's Product Quality score was rated the highest by customers who have used KeHE Distributors's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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KeHE Distributors Product Quality Score by Industry
KeHE Distributors's Product Quality score was rated 3.8 stars by Consumer Goods industry customers.
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KeHE Distributors Product Quality vs. Competitors
Compared to its competitors, KeHE Distributors's Product Quality score is rated right above US FOODS INC..
| COMPANY | Product Quality Score | |
|---|---|---|
| KeHE Distributors | 3.7/5 |
| US FOODS INC. | 3.5/5 |
| United Natural Foods | 3.2/5 |
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KeHE Distributors Pricing
KeHE Distributors ROI & Value For Money
3.6/5
KeHE Distributors has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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KeHE Distributors Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Goods industry.
Quick Insights into KeHE Distributors ROI
KeHE Distributors's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked KeHE Distributors ROI the Highest
Ranked KeHE Distributors ROI the Lowest
KeHE Distributors ROI Score by Gender
Male customers rated KeHE Distributors's ROI score 2.8 stars higher than Female customers.
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Male
4.3/5
Female
1.5/5
KeHE Distributors ROI Score by Ethnicity
KeHE Distributors's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Other 2 | Other | 2 |
KeHE Distributors ROI Score by Age
KeHE Distributors's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
41-45 3.8 | 41-45 | 3.8 |
KeHE Distributors ROI Score by Usage
KeHE Distributors's ROI score was rated the highest by customers who have used KeHE Distributors's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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KeHE Distributors ROI Score by Industry
KeHE Distributors's ROI score was rated 3.3 stars by Consumer Goods industry customers.
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KeHE Distributors Pricing vs. Competitors
Compared to its competitors, KeHE Distributors's ROI score is rated right above US FOODS INC..
| COMPANY | Pricing Score | |
|---|---|---|
| KeHE Distributors | 3.6/5 |
| US FOODS INC. | 3.4/5 |
| United Natural Foods | 3/5 |
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KeHE Distributors Customer Satisfaction (CSAT)
KeHE Distributors Customer Satisfaction (CSAT) Score
57 / 100
KeHE Distributors has an overall Customer Satisfaction score of 57 rated by its users and customers.
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Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
5%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into KeHE Distributors Customer Satisfaction
KeHE Distributors's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked KeHE Distributors Customer Satisfaction the Highest
Ranked KeHE Distributors Customer Satisfaction the Lowest
KeHE Distributors Customer Satisfaction Score by Gender
Male customers rated KeHE Distributors's Customer Satisfaction score 0 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
KeHE Distributors Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
KeHE Distributors' Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
KeHE Distributors' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
KeHE Distributors Customer Satisfaction Score by Usage
KeHE Distributors's Customer Satisfaction score was rated the highest by customers who have used KeHE Distributors's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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KeHE Distributors Customer Satisfaction Score by Industry
KeHE Distributors's Customer Satisfaction score was rated 67 points by Consumer Goods industry customers.
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"label": "Consumer Goods",
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"score": 67,
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}KeHE Distributors Customer Satisfaction vs. Competitors
Compared to its competitors, KeHE Distributors's Customer Satisfaction score is rated right above United Natural Foods, and is preceded by US FOODS INC..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| US FOODS INC. | 58% |
| KeHE Distributors | 57% |
| United Natural Foods | 37% |
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KeHE Distributors Customer Service
3.5/5
KeHE Distributors has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About KeHE Distributors's Customer Service
Address
1245 E Diehl Rd #200, Naperville, IL 60563
Website
https://www.kehe.com
Phone Number
(630) 343-0000
KeHE Distributors's Social Links
Quick Insights into KeHE Distributors Customer Service
KeHE Distributors's Customer Service score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked KeHE Distributors Customer Service the Highest
Ranked KeHE Distributors Customer Service the Lowest
KeHE Distributors Customer Service Score by Gender
Male customers rated KeHE Distributors's Customer Service score 2.7 stars higher than Female customers.
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Male
4.2/5
Female
1.5/5
KeHE Distributors Customer Service Score by Ethnicity
KeHE Distributors's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of KeHE Distributors.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Other 1.5 | Other | 1.5 |
KeHE Distributors Customer Service Score by Age
KeHE Distributors's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
41-45 3.6 | 41-45 | 3.6 |
KeHE Distributors Customer Service Score by Usage
KeHE Distributors's Customer Service score was rated 3.2 stars by customers who have used KeHE Distributors's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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KeHE Distributors Customer Service Score by Industry
KeHE Distributors's Customer Service score was rated 3.3 stars by Consumer Goods industry customers.
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KeHE Distributors Customer Service vs. Competitors
Compared to its competitors, KeHE Distributors's Customer Service score is rated right above US FOODS INC..
| COMPANY | Customer Service Score | |
|---|---|---|
| KeHE Distributors | 3.5/5 |
| US FOODS INC. | 3.2/5 |
| United Natural Foods | 3/5 |
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KeHE Distributors as an Employer
3.8/5
KeHE Distributors has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
KeHE Distributors scored a 16 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of KeHE Distributors would recommend the brand to a friend. ENPS measures how likely KeHE Distributors employees would recommend working at KeHE Distributors to a friend.
Net Promoter Score
16
NPS Score
| 55% | Promoters |
|---|---|
| 6% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 51% | Promoters |
|---|---|
| 16% | Passive |
| 33% | Detractors |
