0
NPS
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Kemp
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About Kemp's Brand
Kemp is a leading developer of load balancers and ADCs. Among its major competitors, Kemp is ranked in 3rd place for NPS while F5, Inc. is 1st, and Pythian is 2nd.Their current valuation is $80.00M
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Kemp Ranking
- #2 / 4 of its competitors
Kemp NPS
Kemp's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Kemp's customers would recommend using the product based on a scale of -100 to 100.
Kemp Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Kemp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 0 | Mar 2020 | 0 |
How Other Brands Compare
Kemp is ranked second for NPS among its competitors. F5, Inc. and TenFour come in first and third, with Virtual Instruments Corporation coming in at #4. Among those competitors, it is the third most valued company behind F5, Inc..
Kemp |  F5, Inc. |  Virtual Instruments Corporation |  TenFour | |
| Global Ranking | #- | #609 | #- | #- |
| NPS | 0 | 24 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $80.00M | $13.04B | $250.00M | $55.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kemp NPS vs. Competitors
Compared to its competitors, Kemp's NPS is rated right above Array Networks, and is preceded by Pythian.
| COMPANY | NPS Score | |
|---|---|---|
| F5, Inc. | 24 |
 | Pythian | 20 |
| Kemp | 0 |
 | Array Networks | N/A |
 | Snapt | N/A |
Kemp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kemp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kemp Customer Loyalty vs. Competitors
Compared to its competitors, Kemp's Customer Loyalty score is rated right above F5, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kemp | 100% |
| F5, Inc. | 82% |
| Pythian | 81% |
| Array Networks | N/A |
| Snapt | N/A |
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Kemp Product Quality
4/5
Kemp has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Kemp Product Information
Kemp’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://kemp.ax
- Company Size
- 51-200 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Enterprise
Media
SaaS
Sports & Entertainment
Kemp Product Quality vs. Competitors
Compared to its competitors, Kemp's Product Quality score is rated right above Pythian.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kemp | 4/5 |
| Pythian | 3.8/5 |
| F5, Inc. | 3.8/5 |
| Array Networks | N/A |
| Snapt | N/A |
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Kemp Pricing
Kemp ROI & Value For Money
4/5
Kemp has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Kemp Pricing vs. Competitors
Compared to its competitors, Kemp's ROI score is rated right above F5, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Kemp | 4/5 |
| F5, Inc. | 3.9/5 |
| Pythian | 3.7/5 |
| Array Networks | N/A |
| Snapt | N/A |
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VS
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Kemp Customer Service
4/5
Kemp has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Kemp's Customer Service
Address
15th Floor, New York City, NY
Website
http://kemp.ax
Kemp Customer Service vs. Competitors
Compared to its competitors, Kemp's Customer Service score is rated right above F5, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Kemp | 4/5 |
| F5, Inc. | 3.9/5 |
| Pythian | 3.9/5 |
| Array Networks | N/A |
| Snapt | N/A |
Unlock Kemp Customer Service vs. Competitors Data
VS
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