-27
NPS
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Kemper
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About Kemper's Brand
"Kemper provides life, health, automobile, homeowners, and other insurance products to individuals and small businesses." Among its major competitors, Kemper is ranked in 5th place for NPS while Once Upon a Farm is 1st, and Standard Chartered is 2nd.Their current market cap is $4.86B
Brand at a Glance
77%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
2.8/5
Customer Service
Kemper Ranking
- #4 / 4 of its competitors
Kemper NPS
Kemper's Net Promoter Score (NPS) is a -27 with 33% Promoters, 7% Passives, and 60% Detractors. Net Promoter Score tracks whether Kemper's customers would recommend using the product based on a scale of -100 to 100.
Kemper Overall NPS
| 33% | Promoters |
|---|---|
| 7% | Passives |
| 60% | Detractors |
Kemper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Dec 2021 33 | Dec 2021 | 33 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 -15 | May 2022 | -15 |
Jul 2022 -13 | Jul 2022 | -13 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 -18 | Nov 2022 | -18 |
Apr 2023 -25 | Apr 2023 | -25 |
Jun 2023 -16 | Jun 2023 | -16 |
Jul 2023 -22 | Jul 2023 | -22 |
Dec 2024 -27 | Dec 2024 | -27 |
How Other Brands Compare
Kemper is ranked #4 for NPS among its competitors. Standard Chartered and World Acceptance Corporation come in first and second, with Travelers coming in at third. Among those competitors, it is the third most valued company behind Travelers.
Kemper |  Travelers |  Standard Chartered |  World Acceptance Corporation | |
| Global Ranking | #- | #381 | #918 | #- |
| NPS | -27 | -8 | 32 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $4.86B | $37.99B | $15.81B | $782.38M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kemper NPS by Gender
Kemper's NPS was rated -100 by Male customers on Comparably.
Male
-100
Kemper's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Kemper's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Kemper NPS vs. Competitors
Compared to its competitors, Kemper's NPS is rated right below Travelers.
| COMPANY | NPS Score | |
|---|---|---|
 | Once Upon a Farm | 100 |
| Standard Chartered | 32 |
| World Acceptance Corporation | 0 |
| Travelers | -8 |
| Kemper | -27 |
Kemper Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Kemper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kemper Customer Loyalty Score by Gender
Kemper's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Kemper Customer Loyalty vs. Competitors
Compared to its competitors, Kemper's Customer Loyalty score is rated right below Travelers.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Once Upon a Farm | 100% |
| World Acceptance Corporation | 100% |
| Standard Chartered | 81% |
| Travelers | 80% |
| Kemper | 77% |
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Kemper Product Quality
3.2/5
Kemper has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Kemper Product Information
Kemper’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.kemper.com/
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Tech
Quick Insights into Kemper Product Quality
Kemper's Product Quality score was rated highest by Male customers.
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Ranked Kemper Product Quality the Highest
Kemper Product Quality Score by Gender
Kemper's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kemper.
Male
3.8/5
Female
N/A
Kemper Product Quality vs. Competitors
Compared to its competitors, Kemper's Product Quality score is rated right above Travelers, and is preceded by Standard Chartered.
| COMPANY | Product Quality Score | |
|---|---|---|
| Once Upon a Farm | 5/5 |
| World Acceptance Corporation | 4/5 |
| Standard Chartered | 3.9/5 |
| Kemper | 3.2/5 |
| Travelers | 2.7/5 |
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Kemper Pricing
Kemper ROI & Value For Money
3.2/5
Kemper has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Kemper ROI
Kemper's ROI score was rated highest by Male customers.
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Ranked Kemper ROI the Highest
Kemper ROI Score by Gender
Kemper's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Kemper Pricing vs. Competitors
Compared to its competitors, Kemper's ROI score is rated right above Travelers, and is preceded by World Acceptance Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Once Upon a Farm | 5/5 |
| Standard Chartered | 3.8/5 |
| World Acceptance Corporation | 3.5/5 |
| Kemper | 3.2/5 |
| Travelers | 2.6/5 |
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Kemper Customer Satisfaction (CSAT)
Kemper Customer Satisfaction (CSAT) Score
44 / 100
Kemper has an overall Customer Satisfaction score of 44 rated by its users and customers.
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Very Satisfied
33%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kemper Customer Satisfaction
Kemper's Customer Satisfaction score was rated highest by Male customers.
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Ranked Kemper Customer Satisfaction the Highest
Kemper Customer Satisfaction Score by Gender
Kemper's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kemper.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Kemper Customer Satisfaction vs. Competitors
Compared to its competitors, Kemper's Customer Satisfaction score is rated right above Travelers, and is preceded by Standard Chartered.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Once Upon a Farm | 100% |
| World Acceptance Corporation | 100% |
| Standard Chartered | 83% |
| Kemper | 45% |
| Travelers | 44% |
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Kemper Customer Service
2.8/5
Kemper has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Kemper's Customer Service
Address
Chicago, IL
Website
http://www.kemper.com/
Quick Insights into Kemper Customer Service
Kemper's Customer Service score was rated highest by Male customers.
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Ranked Kemper Customer Service the Highest
Kemper Customer Service Score by Gender
Kemper's Customer Service score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Kemper Customer Service vs. Competitors
Compared to its competitors, Kemper's Customer Service score is rated right above Travelers, and is preceded by World Acceptance Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Once Upon a Farm | 5/5 |
| Standard Chartered | 3.9/5 |
| World Acceptance Corporation | 3.5/5 |
| Kemper | 2.8/5 |
| Travelers | 2.7/5 |
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Kemper as an Employer
2.2/5
Kemper has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Kemper scored a -27 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of Kemper would recommend the brand to a friend. ENPS measures how likely Kemper employees would recommend working at Kemper to a friend.
Net Promoter Score
-27
NPS Score
| 33% | Promoters |
|---|---|
| 7% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 13% | Promoters |
|---|---|
| 16% | Passive |
| 71% | Detractors |
