-6
NPS
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Kingfisher
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About Kingfisher's Brand
Among its major competitors, Kingfisher is ranked in 4th place for NPS while B&Q is 1st, and The Home Depot is 2nd.
Brand at a Glance
58%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Kingfisher Ranking
- #4 / 4 of its competitors
Kingfisher NPS
Kingfisher's Net Promoter Score (NPS) is a -6 with 47% Promoters, 0% Passives, and 53% Detractors. Net Promoter Score tracks whether Kingfisher's customers would recommend using the product based on a scale of -100 to 100.
Kingfisher Overall NPS
| 47% | Promoters |
|---|---|
| 0% | Passives |
| 53% | Detractors |
Kingfisher NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Dec 2022 33 | Dec 2022 | 33 |
Aug 2023 -20 | Aug 2023 | -20 |
Oct 2023 -33 | Oct 2023 | -33 |
Jan 2024 -43 | Jan 2024 | -43 |
Feb 2024 -25 | Feb 2024 | -25 |
Mar 2024 -33 | Mar 2024 | -33 |
May 2024 -27 | May 2024 | -27 |
Jul 2024 -33 | Jul 2024 | -33 |
Oct 2024 -15 | Oct 2024 | -15 |
Nov 2024 -7 | Nov 2024 | -7 |
How Other Brands Compare
Kingfisher is ranked #4 for NPS among its competitors. B&Q and The Home Depot come in first and second, with Lowe's Home Improvement coming in at third.
Kingfisher |  The Home Depot |  Lowe's Home Improvement |  B&Q | |
| Global Ranking | #- | #86 | #128 | #- |
| NPS | -6 | 21 | -5 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $301.06B | $136.70B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kingfisher NPS vs. Competitors
Compared to its competitors, Kingfisher's NPS is rated right below Lowe's Home Improvement.
| COMPANY | NPS Score | |
|---|---|---|
| B&Q | 30 |
| The Home Depot | 21 |
| Lowe's Home Improvement | -5 |
| Kingfisher | -6 |
Kingfisher Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Kingfisher users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kingfisher Customer Loyalty vs. Competitors
Compared to its competitors, Kingfisher's Customer Loyalty score is rated right below Lowe's Home Improvement.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| B&Q | 83% |
| The Home Depot | 81% |
| Lowe's Home Improvement | 77% |
| Kingfisher | 58% |
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Kingfisher Product Quality
3.4/5
Kingfisher has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Kingfisher Product Information
Kingfisher’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.kingfisher.com
- Company Size
- 10,000+ Employees
Kingfisher Product Quality vs. Competitors
Compared to its competitors, Kingfisher's Product Quality score is rated right above Lowe's Home Improvement, and is preceded by The Home Depot.
| COMPANY | Product Quality Score | |
|---|---|---|
| B&Q | 4.1/5 |
| The Home Depot | 3.6/5 |
| Kingfisher | 3.4/5 |
| Lowe's Home Improvement | 3.1/5 |
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Kingfisher Pricing
Kingfisher ROI & Value For Money
3.3/5
Kingfisher has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Kingfisher Pricing vs. Competitors
Compared to its competitors, Kingfisher's ROI score is rated right above Lowe's Home Improvement, and is preceded by The Home Depot.
| COMPANY | Pricing Score | |
|---|---|---|
| B&Q | 3.9/5 |
| The Home Depot | 3.6/5 |
| Kingfisher | 3.3/5 |
| Lowe's Home Improvement | 3/5 |
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Kingfisher Customer Satisfaction (CSAT)
Kingfisher Customer Satisfaction (CSAT) Score
73 / 100
Kingfisher has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
45%
Satisfied
28%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kingfisher Customer Satisfaction vs. Competitors
Compared to its competitors, Kingfisher's Customer Satisfaction score is rated right above The Home Depot, and is preceded by B&Q.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| B&Q | 80% |
| Kingfisher | 73% |
| The Home Depot | 68% |
| Lowe's Home Improvement | 39% |
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Kingfisher Customer Service
3.4/5
Kingfisher has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Kingfisher's Customer Service
Address
3 Sheldon Square, London, W2 6PX Bahamas
Website
www.kingfisher.com
Phone Number
7
Kingfisher Customer Service vs. Competitors
Compared to its competitors, Kingfisher's Customer Service score is rated right above Lowe's Home Improvement, and is preceded by The Home Depot.
| COMPANY | Customer Service Score | |
|---|---|---|
| B&Q | 3.9/5 |
| The Home Depot | 3.6/5 |
| Kingfisher | 3.4/5 |
| Lowe's Home Improvement | 2.9/5 |
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Kingfisher as an Employer
Consumer vs. Employees
Kingfisher scored a -6 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Kingfisher would recommend the brand to a friend. ENPS measures how likely Kingfisher employees would recommend working at Kingfisher to a friend.
Net Promoter Score
-6
NPS Score
| 47% | Promoters |
|---|---|
| 0% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
