-34
NPS
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Kirby Company
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About Kirby Company's Brand
Kirby Company has manufactured quality, reliable home care systems. Among its major competitors, Kirby Company is ranked in 2nd place for NPS while Electrolux is 1st, and Hoover is 3rd.
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Kirby Company Ranking
- #2 / 3 of its competitors
Kirby Company NPS
Kirby Company's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Kirby Company's customers would recommend using the product based on a scale of -100 to 100.
Kirby Company Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Kirby Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Jun 2023 -33 | Jun 2023 | -33 |
How Other Brands Compare
Kirby Company is ranked second for NPS among its competitors. Electrolux and Hoover come in first and third.
Kirby Company |  Electrolux |  Hoover | |
| Global Ranking | #- | #312 | #- |
| NPS | -34 | -26 | -51 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $4.03B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kirby Company NPS vs. Competitors
Compared to its competitors, Kirby Company's NPS is rated right above Hoover, and is preceded by Electrolux.
| COMPANY | NPS Score | |
|---|---|---|
| Electrolux | -26 |
| Kirby Company | -34 |
| Hoover | -51 |
Kirby Company Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Kirby Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kirby Company Customer Loyalty vs. Competitors
Compared to its competitors, Kirby Company's Customer Loyalty score is rated right below Hoover.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Electrolux | 68% |
| Hoover | 68% |
| Kirby Company | 55% |
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Kirby Company Product Quality
3.5/5
Kirby Company has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Kirby Company Product Information
Kirby Company’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.kirby.com/
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Kirby Company Product Quality vs. Competitors
Compared to its competitors, Kirby Company's Product Quality score is rated right above Hoover.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kirby Company | 3.5/5 |
| Hoover | 2.6/5 |
| Electrolux | 2.5/5 |
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Kirby Company Pricing
Kirby Company ROI & Value For Money
3.2/5
Kirby Company has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Kirby Company Pricing vs. Competitors
Compared to its competitors, Kirby Company's ROI score is rated right above Hoover.
| COMPANY | Pricing Score | |
|---|---|---|
| Kirby Company | 3.2/5 |
| Hoover | 2.6/5 |
| Electrolux | 2.3/5 |
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Kirby Company Customer Satisfaction (CSAT)
Kirby Company Customer Satisfaction (CSAT) Score
50 / 100
Kirby Company has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kirby Company Customer Satisfaction vs. Competitors
Compared to its competitors, Kirby Company's Customer Satisfaction score is rated right above Electrolux.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kirby Company | 50% |
| Electrolux | 35% |
| Hoover | 33% |
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Kirby Company Customer Service
3.2/5
Kirby Company has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Kirby Company's Customer Service
Address
1920 W. 114th St., Cleveland, OH 44102
Website
https://www.kirby.com/
Phone Number
1(800)494-8586
Kirby Company Customer Service vs. Competitors
Compared to its competitors, Kirby Company's Customer Service score is rated right above Hoover.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kirby Company | 3.2/5 |
| Hoover | 2.6/5 |
| Electrolux | 2.3/5 |
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Kirby Company as an Employer
2.8/5
Kirby Company has a 2.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Kirby Company scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Kirby Company would recommend the brand to a friend. ENPS measures how likely Kirby Company employees would recommend working at Kirby Company to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
