67
NPS
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KKR & Co. L.P.
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About KKR & Co. L.P. Brand
Among its major competitors, KKR & Co. L.P. is ranked in 2nd place for NPS while American Capital is 1st, and Apollo is 3rd.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
KKR & Co. L.P. Ranking
- #1 / 4 of its competitors
KKR & Co. L.P. NPS
KKR & Co. L.P.'s Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether KKR & Co. L.P.'s customers would recommend using the product based on a scale of -100 to 100.
KKR & Co. L.P. Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
KKR & Co. L.P. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Mar 2021 50 | Mar 2021 | 50 |
Nov 2023 66 | Nov 2023 | 66 |
How Other Brands Compare
KKR & Co. L.P. is ranked first for NPS among its competitors. Apollo and Berkshire Hathaway come in second and third, with Stifel Financial Corp. coming in at #4.
KKR & Co. L.P. |  Berkshire Hathaway |  Apollo |  Stifel Financial Corp. | |
| Global Ranking | #- | #360 | #- | #- |
| NPS | 67 | 20 | 50 | -42 |
| Valuation Updated every 24 hours for public companies | - | - | $10.90B | $4.06B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KKR & Co. L.P. NPS vs. Competitors
Compared to its competitors, KKR & Co. L.P.'s NPS is rated right above Apollo, and is preceded by American Capital.
| COMPANY | NPS Score | |
|---|---|---|
| American Capital | 100 |
| KKR & Co. L.P. | 67 |
| Apollo | 50 |
| Berkshire Hathaway | 20 |
 | Blackstone | N/A |
| Stifel Financial Corp. | -42 |
KKR & Co. L.P. Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of KKR & Co. L.P. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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KKR & Co. L.P. Customer Loyalty vs. Competitors
Compared to its competitors, KKR & Co. L.P.'s Customer Loyalty score is rated right above Berkshire Hathaway, and is preceded by Apollo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Apollo | 90% |
| KKR & Co. L.P. | 83% |
| Berkshire Hathaway | 78% |
| Stifel Financial Corp. | 59% |
| American Capital | N/A |
| Blackstone | N/A |
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KKR & Co. L.P. Product Quality
4/5
KKR & Co. L.P. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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KKR & Co. L.P. Product Information
KKR & Co. L.P.’s product quality score is a 4 out of 5 as rated by its users and customers.
KKR & Co. L.P. Product Quality vs. Competitors
Compared to its competitors, KKR & Co. L.P.'s Product Quality score is rated right above Apollo.
| COMPANY | Product Quality Score | |
|---|---|---|
| KKR & Co. L.P. | 4/5 |
| Apollo | 3.9/5 |
| Berkshire Hathaway | 3.9/5 |
| Stifel Financial Corp. | 2.6/5 |
| American Capital | N/A |
| Blackstone | N/A |
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KKR & Co. L.P. Pricing
KKR & Co. L.P. ROI & Value For Money
3.8/5
KKR & Co. L.P. has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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KKR & Co. L.P. Pricing vs. Competitors
Compared to its competitors, KKR & Co. L.P.'s ROI score is rated right above Berkshire Hathaway, and is preceded by Apollo.
| COMPANY | Pricing Score | |
|---|---|---|
| Apollo | 4/5 |
| KKR & Co. L.P. | 3.8/5 |
| Berkshire Hathaway | 3.7/5 |
| Stifel Financial Corp. | 2.5/5 |
| American Capital | N/A |
| Blackstone | N/A |
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KKR & Co. L.P. Customer Satisfaction (CSAT)
KKR & Co. L.P. Customer Satisfaction (CSAT) Score
100 / 100
KKR & Co. L.P. has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KKR & Co. L.P. Customer Satisfaction vs. Competitors
Compared to its competitors, KKR & Co. L.P.'s Customer Satisfaction score is rated right above Apollo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| KKR & Co. L.P. | 100% |
| Apollo | 86% |
| Berkshire Hathaway | 77% |
| Stifel Financial Corp. | 43% |
| American Capital | 0% |
| Blackstone | 0% |
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KKR & Co. L.P. Customer Service
3.7/5
KKR & Co. L.P. has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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KKR & Co. L.P. Customer Service vs. Competitors
Compared to its competitors, KKR & Co. L.P.'s Customer Service score is rated right above Stifel Financial Corp., and is preceded by Berkshire Hathaway.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apollo | 4.3/5 |
| Berkshire Hathaway | 3.8/5 |
| KKR & Co. L.P. | 3.7/5 |
| Stifel Financial Corp. | 2.6/5 |
| American Capital | N/A |
| Blackstone | N/A |
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Consumer vs. Employees
KKR & Co. L.P. scored a 67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of KKR & Co. L.P. would recommend the brand to a friend. ENPS measures how likely KKR & Co. L.P. employees would recommend working at KKR & Co. L.P. to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
