53
NPS
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Klein Tools
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About Klein Tools' Brand
Klein Tools manufactures hand tools. Among its major competitors, Klein Tools is ranked in 1st place for NPS while Knipex is 2nd, and Fluke Corporation is 3rd.
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Klein Tools Ranking
- #1 / 4 of its competitors
Klein Tools NPS
Klein Tools's Net Promoter Score (NPS) is a 53 with 67% Promoters, 19% Passives, and 14% Detractors. Net Promoter Score tracks whether Klein Tools's customers would recommend using the product based on a scale of -100 to 100.
Klein Tools Overall NPS
| 67% | Promoters |
|---|---|
| 19% | Passives |
| 14% | Detractors |
Klein Tools NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 75 | Jul 2023 | 75 |
Sep 2023 55 | Sep 2023 | 55 |
Jan 2024 60 | Jan 2024 | 60 |
Mar 2024 63 | Mar 2024 | 63 |
Apr 2024 67 | Apr 2024 | 67 |
Jun 2024 71 | Jun 2024 | 71 |
Jul 2024 73 | Jul 2024 | 73 |
Sep 2024 69 | Sep 2024 | 69 |
Dec 2024 61 | Dec 2024 | 61 |
May 2025 62 | May 2025 | 62 |
Jul 2025 55 | Jul 2025 | 55 |
Aug 2025 52 | Aug 2025 | 52 |
How Other Brands Compare
Klein Tools is ranked first for NPS among its competitors. Knipex and Fluke Corporation come in second and third, with Greenlee coming in at #4.
Klein Tools |  Fluke Corporation |  Knipex |  Greenlee | |
| Global Ranking | #- | #676 | #- | #- |
| NPS | 53 | 2 | 50 | -20 |
| Valuation Updated every 24 hours for public companies | - | $22.66B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Klein Tools NPS by Gender
Klein Tools's NPS was rated 57 by Male customers on Comparably.
Male
57
Klein Tools's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
N/A
Klein Tools's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Klein Tools NPS by Ethnicity
Klein Tools's NPS was rated 80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 80 | Caucasian | 80 |
Klein Tools NPS by Age
Klein Tools's NPS was rated 50 points by customers ages 66+ on Comparably.
Klein Tools NPS by Usage
Klein Tools's NPS was rated 72 points by customers who have used Klein Tools's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 72 | Over 10 Years | 72 |
Klein Tools NPS vs. Competitors
Compared to its competitors, Klein Tools's NPS is rated right above Knipex.
| COMPANY | NPS Score | |
|---|---|---|
| Klein Tools | 53 |
| Knipex | 50 |
| Fluke Corporation | 2 |
| Greenlee | -20 |
Klein Tools Customer Reviews
Out of the 2 Klein Tools customer reviews 1 was positive and 1 was constructive. Klein Tools customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Klein Tools Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Klein Tools users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Klein Tools Customer Loyalty Score by Gender
Klein Tools's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Klein Tools Customer Loyalty Score by Ethnicity
Klein Tools's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Klein Tools Customer Loyalty Score by Age
Klein Tools's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Klein Tools Customer Loyalty Score by Usage
Klein Tools's Customer Loyalty score was rated 100% by customers who have used Klein Tools's products/services for Over 10 Years.
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Klein Tools Customer Loyalty vs. Competitors
Compared to its competitors, Klein Tools's Customer Loyalty score is rated right above Greenlee, and is preceded by Fluke Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Knipex | 100% |
| Fluke Corporation | 87% |
| Klein Tools | 85% |
| Greenlee | 85% |
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Klein Tools Product Quality
3.7/5
Klein Tools has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Klein Tools Product Information
Klein Tools’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.kleintools.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Retail
Quick Insights into Klein Tools Product Quality
Klein Tools's Product Quality score was rated highest by Caucasian customers.
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Ranked Klein Tools Product Quality the Highest
Klein Tools Product Quality Score by Gender
Klein Tools's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Klein Tools Product Quality Score by Ethnicity
Klein Tools's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Klein Tools Product Quality Score by Age
Klein Tools's Product Quality score was rated 3.6 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.6 | 66+ | 3.6 |
Klein Tools Product Quality Score by Usage
Klein Tools's Product Quality score was rated 4 stars by customers who have used Klein Tools's products/services for Over 10 Years.
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Klein Tools Product Quality vs. Competitors
Compared to its competitors, Klein Tools's Product Quality score is rated right above Greenlee, and is preceded by Fluke Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Knipex | 5/5 |
| Fluke Corporation | 3.8/5 |
| Klein Tools | 3.7/5 |
| Greenlee | 3.7/5 |
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Klein Tools Pricing
Klein Tools ROI & Value For Money
3.8/5
Klein Tools has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Klein Tools ROI
Klein Tools's ROI score was rated highest by customers ages 66+.
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Ranked Klein Tools ROI the Highest
Klein Tools ROI Score by Gender
Klein Tools's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Klein Tools ROI Score by Ethnicity
Klein Tools's ROI score was rated 4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Klein Tools ROI Score by Age
Klein Tools's ROI score was rated 4.1 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 4.1 | 66+ | 4.1 |
Klein Tools ROI Score by Usage
Klein Tools's ROI score was rated 3.8 stars by customers who have used Klein Tools's products/services for Over 10 Years.
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Klein Tools Pricing vs. Competitors
Compared to its competitors, Klein Tools's ROI score is rated right above Fluke Corporation, and is preceded by Knipex.
| COMPANY | Pricing Score | |
|---|---|---|
| Knipex | 4.5/5 |
| Klein Tools | 3.8/5 |
| Fluke Corporation | 3.5/5 |
| Greenlee | 3.5/5 |
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Klein Tools Customer Satisfaction (CSAT)
Klein Tools Customer Satisfaction (CSAT) Score
74 / 100
Klein Tools has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
34%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Klein Tools Customer Satisfaction
Klein Tools's Customer Satisfaction score was rated highest by customers ages 66+.
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Ranked Klein Tools Customer Satisfaction the Highest
Klein Tools Customer Satisfaction Score by Gender
Klein Tools's Customer Satisfaction score was rated 58 by Male customers on Comparably.
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58 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 28% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Klein Tools Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Klein Tools' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
Klein Tools Customer Satisfaction Score by Age
Klein Tools's Customer Satisfaction score was rated 75 points by customers ages 66+ on Comparably.
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0
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40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 75% |
Klein Tools Customer Satisfaction Score by Usage
Klein Tools's Customer Satisfaction score was rated 72 points by customers who have used Klein Tools's products/services for Over 10 Years.
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Klein Tools Customer Satisfaction vs. Competitors
Compared to its competitors, Klein Tools's Customer Satisfaction score is rated right above Greenlee, and is preceded by Knipex.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Knipex | 100% |
| Klein Tools | 74% |
| Greenlee | 60% |
| Fluke Corporation | 58% |
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Klein Tools Customer Service
3.7/5
Klein Tools has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Klein Tools's Customer Service
Address
Lincolnshire, IL
Website
www.kleintools.com
Quick Insights into Klein Tools Customer Service
Klein Tools's Customer Service score was rated highest by Caucasian customers.
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Ranked Klein Tools Customer Service the Highest
Klein Tools Customer Service Score by Gender
Klein Tools's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Klein Tools Customer Service Score by Ethnicity
Klein Tools's Customer Service score was rated 4.4 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Klein Tools Customer Service Score by Age
Klein Tools's Customer Service score was rated 3.6 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3.6 | 66+ | 3.6 |
Klein Tools Customer Service Score by Usage
Klein Tools's Customer Service score was rated 3.8 stars by customers who have used Klein Tools's products/services for Over 10 Years.
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Klein Tools Customer Service vs. Competitors
Compared to its competitors, Klein Tools's Customer Service score is rated right above Fluke Corporation, and is preceded by Knipex.
| COMPANY | Customer Service Score | |
|---|---|---|
| Knipex | 4/5 |
| Klein Tools | 3.7/5 |
| Fluke Corporation | 3.7/5 |
| Greenlee | 2.6/5 |
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Klein Tools as an Employer
3.0/5
Klein Tools has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Klein Tools scored a 53 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Klein Tools would recommend the brand to a friend. ENPS measures how likely Klein Tools employees would recommend working at Klein Tools to a friend.
Net Promoter Score
53
NPS Score
| 67% | Promoters |
|---|---|
| 19% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 50% | Promoters |
|---|---|
| 15% | Passive |
| 35% | Detractors |
