-20
NPS
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Greenlee
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About Greenlee's Brand
Greenlee Textron is an industrial and electrical tool company headquartered in Rockford, Illinois, USA. Among its major competitors, Greenlee is ranked in 5th place for NPS while Klein Tools is 1st, and Southwire Company is 2nd.
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
2.6/5
Customer Service
Greenlee Ranking
- #4 / 4 of its competitors
Greenlee NPS
Greenlee's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Greenlee's customers would recommend using the product based on a scale of -100 to 100.
Greenlee Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Greenlee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 -33 | Aug 2024 | -33 |
Sep 2024 0 | Sep 2024 | 0 |
Aug 2025 -20 | Aug 2025 | -20 |
How Other Brands Compare
Greenlee is ranked #4 for NPS among its competitors. Klein Tools and Textron come in first and second, with Seven Bridges coming in at third.
Greenlee |  Textron |  Seven Bridges |  Klein Tools | |
| Global Ranking | #- | #339 | #- | #- |
| NPS | -20 | 12 | -20 | 53 |
| Valuation Updated every 24 hours for public companies | - | $13.14B | $150.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Greenlee NPS by Gender
Greenlee's NPS was rated -34 by Male customers on Comparably.
Male
-34
Greenlee's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Greenlee's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Greenlee NPS vs. Competitors
Compared to its competitors, Greenlee's NPS is rated right below Seven Bridges.
| COMPANY | NPS Score | |
|---|---|---|
| Klein Tools | 53 |
 | Southwire Company | 21 |
| Textron | 12 |
| Seven Bridges | -20 |
| Greenlee | -20 |
Greenlee Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Greenlee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Greenlee Customer Loyalty Score by Gender
Greenlee's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Greenlee Customer Loyalty vs. Competitors
Compared to its competitors, Greenlee's Customer Loyalty score is rated right above Textron, and is preceded by Seven Bridges.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Klein Tools | 85% |
| Seven Bridges | 85% |
| Greenlee | 85% |
| Textron | 78% |
| Southwire Company | 77% |
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Greenlee Product Quality
3.7/5
Greenlee has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Greenlee Product Information
Greenlee’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.greenlee.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Greenlee Product Quality
Greenlee's Product Quality score was rated highest by Male customers.
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Ranked Greenlee Product Quality the Highest
Greenlee Product Quality Score by Gender
Greenlee's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Greenlee Product Quality vs. Competitors
Compared to its competitors, Greenlee's Product Quality score is rated right above Seven Bridges, and is preceded by Southwire Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Textron | 4/5 |
| Klein Tools | 3.7/5 |
| Southwire Company | 3.7/5 |
| Greenlee | 3.7/5 |
| Seven Bridges | 3/5 |
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Greenlee Pricing
Greenlee ROI & Value For Money
3.5/5
Greenlee has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Greenlee ROI
Greenlee's ROI score was rated highest by Male customers.
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Ranked Greenlee ROI the Highest
Greenlee ROI Score by Gender
Greenlee's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Greenlee Pricing vs. Competitors
Compared to its competitors, Greenlee's ROI score is rated right below Textron.
| COMPANY | Pricing Score | |
|---|---|---|
| Seven Bridges | 3.8/5 |
| Klein Tools | 3.8/5 |
| Southwire Company | 3.8/5 |
| Textron | 3.5/5 |
| Greenlee | 3.5/5 |
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Greenlee Customer Satisfaction (CSAT)
Greenlee Customer Satisfaction (CSAT) Score
60 / 100
Greenlee has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Greenlee Customer Satisfaction
Greenlee's Customer Satisfaction score was rated highest by Male customers.
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Ranked Greenlee Customer Satisfaction the Highest
Greenlee Customer Satisfaction Score by Gender
Greenlee's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Greenlee Customer Satisfaction vs. Competitors
Compared to its competitors, Greenlee's Customer Satisfaction score is rated right above Seven Bridges, and is preceded by Southwire Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Textron | 82% |
| Klein Tools | 74% |
| Southwire Company | 67% |
| Greenlee | 60% |
| Seven Bridges | 0% |
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Greenlee Customer Service
2.6/5
Greenlee has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Greenlee's Customer Service
Address
Rockford, IL
Website
http://www.greenlee.com/
Quick Insights into Greenlee Customer Service
Greenlee's Customer Service score was rated highest by Male customers.
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Ranked Greenlee Customer Service the Highest
Greenlee Customer Service Score by Gender
Greenlee's Customer Service score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Greenlee Customer Service vs. Competitors
Compared to its competitors, Greenlee's Customer Service score is rated right below Seven Bridges.
| COMPANY | Customer Service Score | |
|---|---|---|
| Textron | 4/5 |
| Klein Tools | 3.7/5 |
| Southwire Company | 3.7/5 |
| Seven Bridges | 3.7/5 |
| Greenlee | 2.6/5 |
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Greenlee as an Employer
2.5/5
Greenlee has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Greenlee scored a -20 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Greenlee would recommend the brand to a friend. ENPS measures how likely Greenlee employees would recommend working at Greenlee to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
