-8
NPS
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Kleinfelder
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About Kleinfelder's Brand
Kleinfelder is an employee-owned engineering, science, and architecture consulting firm. Among its major competitors, Kleinfelder is ranked in 2nd place for NPS while AECOM is 1st, and MWH Global is 3rd.
Brand at a Glance
91%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Kleinfelder Ranking
- #2 / 4 of its competitors
Kleinfelder NPS
Kleinfelder's Net Promoter Score (NPS) is a -8 with 38% Promoters, 16% Passives, and 46% Detractors. Net Promoter Score tracks whether Kleinfelder's customers would recommend using the product based on a scale of -100 to 100.
Kleinfelder Overall NPS
| 38% | Promoters |
|---|---|
| 16% | Passives |
| 46% | Detractors |
Kleinfelder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 -33 | Mar 2022 | -33 |
Apr 2022 -50 | Apr 2022 | -50 |
May 2022 -20 | May 2022 | -20 |
Jun 2022 0 | Jun 2022 | 0 |
Mar 2023 -1 | Mar 2023 | -1 |
Jul 2023 -22 | Jul 2023 | -22 |
Dec 2023 -10 | Dec 2023 | -10 |
Feb 2024 -18 | Feb 2024 | -18 |
Jul 2024 -9 | Jul 2024 | -9 |
Aug 2025 -8 | Aug 2025 | -8 |
How Other Brands Compare
Kleinfelder is ranked second for NPS among its competitors. AECOM and MWH Global come in first and third, with Parsons coming in at #4.
Kleinfelder |  AECOM |  MWH Global |  Parsons | |
| Global Ranking | #- | #630 | #- | #- |
| NPS | -8 | 12 | -67 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.51B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kleinfelder NPS by Gender
Kleinfelder's NPS was rated -34 by Male customers on Comparably.
Male
-34
Kleinfelder's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Kleinfelder's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Kleinfelder NPS vs. Competitors
Compared to its competitors, Kleinfelder's NPS is rated right above MWH Global, and is preceded by AECOM.
| COMPANY | NPS Score | |
|---|---|---|
| AECOM | 12 |
| Kleinfelder | -8 |
| MWH Global | -67 |
Kleinfelder Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Kleinfelder users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kleinfelder Customer Loyalty Score by Gender
Kleinfelder's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Kleinfelder Customer Loyalty vs. Competitors
Compared to its competitors, Kleinfelder's Customer Loyalty score is rated right above AECOM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kleinfelder | 91% |
| AECOM | 68% |
| MWH Global | 55% |
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Kleinfelder Product Quality
3.2/5
Kleinfelder has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Kleinfelder Product Information
Kleinfelder’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.kleinfelder.com/
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
Quick Insights into Kleinfelder Product Quality
Kleinfelder's Product Quality score was rated highest by Male customers.
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Ranked Kleinfelder Product Quality the Highest
Kleinfelder Product Quality Score by Gender
Kleinfelder's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Kleinfelder Product Quality vs. Competitors
Compared to its competitors, Kleinfelder's Product Quality score is rated right above MWH Global, and is preceded by AECOM.
| COMPANY | Product Quality Score | |
|---|---|---|
| AECOM | 3.8/5 |
| Kleinfelder | 3.2/5 |
| MWH Global | 2.5/5 |
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Kleinfelder Pricing
Kleinfelder ROI & Value For Money
3.3/5
Kleinfelder has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Kleinfelder ROI
Kleinfelder's ROI score was rated highest by Male customers.
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Ranked Kleinfelder ROI the Highest
Kleinfelder ROI Score by Gender
Kleinfelder's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Kleinfelder Pricing vs. Competitors
Compared to its competitors, Kleinfelder's ROI score is rated right above MWH Global, and is preceded by AECOM.
| COMPANY | Pricing Score | |
|---|---|---|
| AECOM | 3.7/5 |
| Kleinfelder | 3.3/5 |
| MWH Global | 2.5/5 |
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Kleinfelder Customer Satisfaction (CSAT)
Kleinfelder Customer Satisfaction (CSAT) Score
60 / 100
Kleinfelder has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kleinfelder Customer Satisfaction
Kleinfelder's Customer Satisfaction score was rated highest by Male customers.
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Ranked Kleinfelder Customer Satisfaction the Highest
Kleinfelder Customer Satisfaction Score by Gender
Kleinfelder's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kleinfelder.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Kleinfelder Customer Satisfaction vs. Competitors
Compared to its competitors, Kleinfelder's Customer Satisfaction score is rated right above MWH Global, and is preceded by AECOM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AECOM | 65% |
| Kleinfelder | 60% |
| MWH Global | 33% |
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Kleinfelder Customer Service
3.6/5
Kleinfelder has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Kleinfelder's Customer Service
Address
550 West C Street, Suite #1200, San Diego, CA
Website
http://www.kleinfelder.com/
Phone Number
(619) 831-4600
Quick Insights into Kleinfelder Customer Service
Kleinfelder's Customer Service score was rated highest by Male customers.
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Ranked Kleinfelder Customer Service the Highest
Kleinfelder Customer Service Score by Gender
Kleinfelder's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Kleinfelder Customer Service vs. Competitors
Compared to its competitors, Kleinfelder's Customer Service score is rated right above MWH Global, and is preceded by AECOM.
| COMPANY | Customer Service Score | |
|---|---|---|
| AECOM | 3.8/5 |
| Kleinfelder | 3.6/5 |
| MWH Global | 2.5/5 |
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Kleinfelder as an Employer
4.3/5
Kleinfelder has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kleinfelder scored a -8 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Kleinfelder would recommend the brand to a friend. ENPS measures how likely Kleinfelder employees would recommend working at Kleinfelder to a friend.
Net Promoter Score
-8
NPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 47% | Promoters |
|---|---|
| 24% | Passive |
| 29% | Detractors |
