-67
NPS
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MWH Global
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About MWH Global's Brand
MWH is a private, employee-owned firm with approximately 7,000 employees worldwide. Among its major competitors, MWH Global is ranked in 5th place for NPS while CH2M is 1st, and Stantec is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
MWH Global Ranking
- #4 / 4 of its competitors
MWH Global NPS
MWH Global's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether MWH Global's customers would recommend using the product based on a scale of -100 to 100.
MWH Global Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
MWH Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Nov 2024 -66 | Nov 2024 | -66 |
How Other Brands Compare
MWH Global is ranked #4 for NPS among its competitors. CH2M and Stantec come in first and second, with AECOM coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MWH Global NPS vs. Competitors
Compared to its competitors, MWH Global's NPS is rated right below Kleinfelder.
| COMPANY | NPS Score | |
|---|---|---|
 | CH2M | 100 |
 | Stantec | 24 |
 | AECOM | 12 |
 | Kleinfelder | -8 |
| MWH Global | -67 |
MWH Global Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of MWH Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MWH Global Customer Loyalty vs. Competitors
Compared to its competitors, MWH Global's Customer Loyalty score is rated right above CH2M, and is preceded by AECOM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kleinfelder | 91% |
| Stantec | 79% |
| AECOM | 68% |
| MWH Global | 55% |
| CH2M | N/A |
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MWH Global Product Quality
2.5/5
MWH Global has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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MWH Global Product Information
MWH Global’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.mwhglobal.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Energy
Real Estate
Construction
MWH Global Product Quality vs. Competitors
Compared to its competitors, MWH Global's Product Quality score is rated right above CH2M, and is preceded by Kleinfelder.
| COMPANY | Product Quality Score | |
|---|---|---|
| AECOM | 3.8/5 |
| Stantec | 3.7/5 |
| Kleinfelder | 3.2/5 |
| MWH Global | 2.5/5 |
| CH2M | N/A |
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MWH Global Pricing
MWH Global ROI & Value For Money
2.5/5
MWH Global has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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MWH Global Pricing vs. Competitors
Compared to its competitors, MWH Global's ROI score is rated right above CH2M, and is preceded by Kleinfelder.
| COMPANY | Pricing Score | |
|---|---|---|
| Stantec | 3.8/5 |
| AECOM | 3.7/5 |
| Kleinfelder | 3.3/5 |
| MWH Global | 2.5/5 |
| CH2M | N/A |
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MWH Global Customer Satisfaction (CSAT)
MWH Global Customer Satisfaction (CSAT) Score
33 / 100
MWH Global has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MWH Global Customer Satisfaction vs. Competitors
Compared to its competitors, MWH Global's Customer Satisfaction score is rated right above CH2M, and is preceded by Kleinfelder.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Stantec | 74% |
| AECOM | 65% |
| Kleinfelder | 60% |
| MWH Global | 33% |
| CH2M | 0% |
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MWH Global Customer Service
2.5/5
MWH Global has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About MWH Global's Customer Service
Address
380 Interlocken Crescent Suite 200, Broomfield, CO
Website
http://www.mwhglobal.com/
MWH Global Customer Service vs. Competitors
Compared to its competitors, MWH Global's Customer Service score is rated right above CH2M, and is preceded by Kleinfelder.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stantec | 4/5 |
| AECOM | 3.8/5 |
| Kleinfelder | 3.6/5 |
| MWH Global | 2.5/5 |
| CH2M | N/A |
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MWH Global as an Employer
4.6/5
MWH Global has a 4.6/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
MWH Global scored a -67 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of MWH Global would recommend the brand to a friend. ENPS measures how likely MWH Global employees would recommend working at MWH Global to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
