13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
KMart
Marketing or Exec? Claim Your Free Account
About KMart's Brand
KMart is a large retail store that sells discounted merchandise. Among its major competitors, KMart is ranked in 3rd place for NPS while Amazon is 1st, and Target is 2nd. Overall, KMart has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $38.85M
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
KMart Ranking
- #3 / 4 of its competitors
KMart NPS
KMart's Net Promoter Score (NPS) is a 13 with 47% Promoters, 19% Passives, and 34% Detractors. Net Promoter Score tracks whether KMart's customers would recommend using the product based on a scale of -100 to 100.
KMart Overall NPS
| 47% | Promoters |
|---|---|
| 19% | Passives |
| 34% | Detractors |
KMart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 14 | Jul 2024 | 14 |
Aug 2024 12 | Aug 2024 | 12 |
Sep 2024 12 | Sep 2024 | 12 |
Oct 2024 12 | Oct 2024 | 12 |
Nov 2024 12 | Nov 2024 | 12 |
Dec 2024 14 | Dec 2024 | 14 |
Jan 2025 14 | Jan 2025 | 14 |
Mar 2025 13 | Mar 2025 | 13 |
May 2025 13 | May 2025 | 13 |
Jul 2025 13 | Jul 2025 | 13 |
Sep 2025 13 | Sep 2025 | 13 |
Dec 2025 13 | Dec 2025 | 13 |
How Other Brands Compare
KMart is ranked third for NPS among its competitors. Amazon and Target come in first and second, with Dollar Tree coming in at #4. Among those competitors, it is the lowest valued company behind Amazon.
KMart |  Target |  Amazon |  Dollar Tree | |
| Global Ranking | #- | #7 | #9 | #259 |
| NPS | 13 | 36 | 49 | -7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $38.85M | $94.56B | $1.64T | $30.51B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KMart NPS by Gender
Female customers rated KMart's NPS 1 points higher than Male customers.
Male
25
KMart's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
26
KMart's NPS was rated 26 by Female customers on Comparably.
55%
Promoters
16%
Passives
29%
Detractors
KMart NPS by Ethnicity
KMart's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -4 | Caucasian | -4 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black -50 | African American/Black | -50 |
Asian or Pacific Islander 49 | Asian or Pacific Islander | 49 |
Other 25 | Other | 25 |
KMart NPS by Age
KMart's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
KMart NPS by Usage
KMart's NPS was rated the highest by customers who have used KMart's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 49 | 5 to 10 Years | 49 |
Over 10 Years 12 | Over 10 Years | 12 |
KMart NPS vs. Competitors
Compared to its competitors, KMart's NPS is rated right above Mazedon, and is preceded by Target.
| COMPANY | NPS Score | |
|---|---|---|
| Amazon | 49 |
| Target | 36 |
| KMart | 13 |
 | Mazedon | 0 |
| Dollar Tree | -7 |
 | 99 Cents Only Stores | -28 |
KMart Customer Reviews
Out of the 18 KMart customer reviews 15 were positive and 3 were constructive. KMart customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
KMart Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of KMart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KMart Customer Loyalty Score by Gender
Female customers rated KMart's Customer Loyalty score 11% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of KMart.
Male
73%
Yes
Female
84%
Yes
KMart Customer Loyalty Score by Ethnicity
KMart's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of KMart.
74
out of 100
Caucasian
70
out of 100
Hispanic or Latino
78
out of 100
African American/Black
83
out of 100
Asian or Pacific Islander
90
out of 100
Other
KMart Customer Loyalty Score by Age
KMart's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of KMart.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 79% | 18-25 | 79% |
26-30 85% | 26-30 | 85% |
36-40 100% | 36-40 | 100% |
41-45 78% | 41-45 | 78% |
46-50 82% | 46-50 | 82% |
51-55 100% | 51-55 | 100% |
56-60 84% | 56-60 | 84% |
66+ 82% | 66+ | 82% |
KMart Customer Loyalty Score by Usage
KMart's Customer Loyalty score was rated the highest by customers who have used KMart's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
KMart Customer Loyalty Score by Industry
KMart's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
KMart Customer Loyalty vs. Competitors
Compared to its competitors, KMart's Customer Loyalty score is rated right above Mazedon, and is preceded by 99 Cents Only Stores.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amazon | 89% |
| Target | 82% |
| Dollar Tree | 82% |
| 99 Cents Only Stores | 81% |
| KMart | 79% |
| Mazedon | 10% |
Unlock KMart Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full KMart Customer Loyalty vs. Competitors data and gain insights into your customers today.
KMart Product Quality
3.6/5
KMart has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock KMart's overall Product Quality score rated by its users and customers.
KMart Product Information
KMart’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated KMart's product the highest. Reviewers from the Accounting industry rated KMart the lowest at 3.5.
- Website
- http://kmart.com
- Company Size
- 10,000+ Employees
Industry
Fashion and Beauty
Construction
Ecommerce and Marketplaces
SaaS
Quick Insights into KMart Product Quality
KMart's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked KMart's Product Quality.
Ranked KMart Product Quality the Highest
Ranked KMart Product Quality the Lowest
KMart Product Quality Score by Gender
Male customers rated KMart's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of KMart.
Male
3.7/5
Female
3.6/5
KMart Product Quality Score by Ethnicity
KMart's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of KMart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.5 | Other | 3.5 |
KMart Product Quality Score by Age
KMart's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of KMart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.7 | 26-30 | 3.7 |
36-40 4.2 | 36-40 | 4.2 |
41-45 3.6 | 41-45 | 3.6 |
46-50 2.9 | 46-50 | 2.9 |
51-55 4.3 | 51-55 | 4.3 |
56-60 3.7 | 56-60 | 3.7 |
66+ 2.3 | 66+ | 2.3 |
KMart Product Quality Score by Usage
KMart's Product Quality score was rated the highest by customers who have used KMart's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
KMart Product Quality Score by Industry
KMart's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
KMart Product Quality vs. Competitors
Compared to its competitors, KMart's Product Quality score is rated right above Dollar Tree, and is preceded by Target.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mazedon | 5/5 |
| Amazon | 4.2/5 |
| Target | 4.1/5 |
| KMart | 3.6/5 |
| Dollar Tree | 3.1/5 |
| 99 Cents Only Stores | 2.6/5 |
Unlock KMart Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full KMart Product Quality vs. Competitors data and gain insights into your customers today.
KMart Pricing
KMart ROI & Value For Money
3.6/5
KMart has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock KMart's overall ROI score rated by its users and customers.
KMart Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Fashion and Beauty industry think that they had the lowest ROI from KMart.
Quick Insights into KMart ROI
KMart's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked KMart's ROI score.
Ranked KMart ROI the Highest
Ranked KMart ROI the Lowest
KMart ROI Score by Gender
KMart's ROI score was rated 3.7 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of KMart.
Male
3.7/5
Female
3.7/5
KMart ROI Score by Ethnicity
KMart's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of KMart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.4 | Other | 3.4 |
KMart ROI Score by Age
KMart's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of KMart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.6 | 26-30 | 3.6 |
36-40 4.5 | 36-40 | 4.5 |
41-45 4.6 | 41-45 | 4.6 |
46-50 2.8 | 46-50 | 2.8 |
51-55 4.3 | 51-55 | 4.3 |
56-60 3.9 | 56-60 | 3.9 |
66+ 2.2 | 66+ | 2.2 |
KMart ROI Score by Usage
KMart's ROI score was rated the highest by customers who have used KMart's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
KMart ROI Score by Industry
KMart's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
KMart Pricing vs. Competitors
Compared to its competitors, KMart's ROI score is rated right above Dollar Tree, and is preceded by Target.
| COMPANY | Pricing Score | |
|---|---|---|
| Mazedon | 5/5 |
| Amazon | 4.1/5 |
| Target | 3.9/5 |
| KMart | 3.6/5 |
| Dollar Tree | 3.3/5 |
| 99 Cents Only Stores | 2.8/5 |
Unlock KMart ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full KMart ROI vs. Competitors data and gain insights into your customers today.
KMart Customer Satisfaction (CSAT)
KMart Customer Satisfaction (CSAT) Score
68 / 100
KMart has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
32%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into KMart Customer Satisfaction
KMart's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked KMart's Customer Satisfaction.
Ranked KMart Customer Satisfaction the Highest
Ranked KMart Customer Satisfaction the Lowest
KMart Customer Satisfaction Score by Gender
Female customers rated KMart's Customer Satisfaction score 4 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of KMart.
70 / 100
MaleVery Satisfied | 41% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
74 / 100
FemaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
KMart Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
KMart's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KMart.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
21%
CSAT according to Hispanic or Latino
KMart's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KMart.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
KMart's Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KMart.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Asian or Pacific Islander
KMart's Customer Satisfaction (CSAT) score was rated 87% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KMart.
87 / 100
Very Satisfied
25%
Satisfied
62%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
CSAT according to Other
KMart's Customer Satisfaction (CSAT) score was rated 65% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KMart.
65 / 100
Very Satisfied
38%
Satisfied
27%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
16%
KMart Customer Satisfaction Score by Age
KMart's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of KMart.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 83% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 46-50 | 30% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 80% | |||||||||||||||
| 66+ | 25% |
KMart Customer Satisfaction Score by Usage
KMart's Customer Satisfaction score was rated the highest by customers who have used KMart's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
KMart Customer Satisfaction Score by Industry
KMart's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "KMart Customer Satisfaction Score by Industry",
"text": "KMart's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Banking and Financial Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "KMart's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "KMart's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "KMart's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "KMart's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 57
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "KMart's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "KMart's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Hospitality",
"groupId": 523,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "KMart's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Retail",
"groupId": 559,
"score": 58,
"stars": 0,
"csatScore": 58,
"text": "KMart's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 58
}
]
}KMart Customer Satisfaction vs. Competitors
Compared to its competitors, KMart's Customer Satisfaction score is rated right above Dollar Tree, and is preceded by Target.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amazon | 84% |
| Target | 79% |
| KMart | 68% |
| Dollar Tree | 55% |
| 99 Cents Only Stores | 39% |
| Mazedon | 0% |
Unlock KMart Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full KMart Customer Satisfaction vs. Competitors data and gain insights into your customers today.
KMart Customer Service
3.4/5
KMart has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock KMart's overall Customer Service score rated by its users and customers.
About KMart's Customer Service
Address
3333 Beverly Rd, Hoffman Estates, Chicago, IL
Website
http://kmart.com
Phone Number
(847) 747-1357
Quick Insights into KMart Customer Service
KMart's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked KMart's Customer Service score.
Ranked KMart Customer Service the Highest
Ranked KMart Customer Service the Lowest
KMart Customer Service Score by Gender
Male customers rated KMart's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of KMart.
Male
3.5/5
Female
3.3/5
KMart Customer Service Score by Ethnicity
KMart's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of KMart.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.2 | Other | 3.2 |
KMart Customer Service Score by Age
KMart's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of KMart.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.7 | 26-30 | 2.7 |
36-40 3.7 | 36-40 | 3.7 |
41-45 2.9 | 41-45 | 2.9 |
46-50 2.2 | 46-50 | 2.2 |
51-55 4.3 | 51-55 | 4.3 |
56-60 3.7 | 56-60 | 3.7 |
66+ 2.3 | 66+ | 2.3 |
KMart Customer Service Score by Usage
KMart's Customer Service score was rated the highest by customers who have used KMart's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
KMart Customer Service Score by Industry
KMart's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
KMart Customer Service vs. Competitors
Compared to its competitors, KMart's Customer Service score is rated right above Dollar Tree, and is preceded by Target.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mazedon | 5/5 |
| Amazon | 4.2/5 |
| Target | 4/5 |
| KMart | 3.4/5 |
| Dollar Tree | 3/5 |
| 99 Cents Only Stores | 2.6/5 |
Unlock KMart Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full KMart Customer Service vs. Competitors data and gain insights into your customers today.
KMart as an Employer
Consumer vs. Employees
KMart scored a 13 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of KMart would recommend the brand to a friend. ENPS measures how likely KMart employees would recommend working at KMart to a friend.
Net Promoter Score
13
NPS Score
| 47% | Promoters |
|---|---|
| 19% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 24% | Promoters |
|---|---|
| 20% | Passive |
| 56% | Detractors |
