34
NPS
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Kuwait Airways
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About Kuwait Airways' Brand
Provider of airline services. The company operates scheduled international flights throughout the Middle East, to the Indian subcontinent, Europe, Southeast Asia and North America, from its main base at Kuwait International Airport. Among its major competitors, Kuwait Airways is ranked in 3rd place for NPS while Jazeera Airways Company is 1st, and Qatar Airways is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Kuwait Airways Ranking
- #3 / 3 of its competitors
Kuwait Airways NPS
Kuwait Airways's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Kuwait Airways's customers would recommend using the product based on a scale of -100 to 100.
Kuwait Airways Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Kuwait Airways NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
Aug 2024 33 | Aug 2024 | 33 |
How Other Brands Compare
Kuwait Airways is ranked third for NPS among its competitors. Jazeera Airways Company and Qatar Airways come in first and second.
Kuwait Airways |  Qatar Airways |  Jazeera Airways Company | |
| Global Ranking | #- | #961 | #- |
| NPS | 34 | 38 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kuwait Airways NPS vs. Competitors
Compared to its competitors, Kuwait Airways's NPS is rated right below Qatar Airways.
| COMPANY | NPS Score | |
|---|---|---|
| Jazeera Airways Company | 100 |
| Qatar Airways | 38 |
| Kuwait Airways | 34 |
Kuwait Airways Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Kuwait Airways users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kuwait Airways Customer Loyalty vs. Competitors
Compared to its competitors, Kuwait Airways's Customer Loyalty score is rated right below Qatar Airways.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jazeera Airways Company | 100% |
| Qatar Airways | 83% |
| Kuwait Airways | 68% |
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Kuwait Airways Product Quality
3.7/5
Kuwait Airways has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Kuwait Airways Product Information
Kuwait Airways’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.kuwaitairways.com
- Company Size
- 1,001-5,000 Employees
Kuwait Airways Product Quality vs. Competitors
Compared to its competitors, Kuwait Airways's Product Quality score is rated right below Qatar Airways.
| COMPANY | Product Quality Score | |
|---|---|---|
| Jazeera Airways Company | 5/5 |
| Qatar Airways | 4/5 |
| Kuwait Airways | 3.7/5 |
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Kuwait Airways Pricing
Kuwait Airways ROI & Value For Money
3.7/5
Kuwait Airways has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Kuwait Airways Pricing vs. Competitors
Compared to its competitors, Kuwait Airways's ROI score is rated right below Qatar Airways.
| COMPANY | Pricing Score | |
|---|---|---|
| Jazeera Airways Company | 5/5 |
| Qatar Airways | 3.9/5 |
| Kuwait Airways | 3.7/5 |
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Kuwait Airways Customer Satisfaction (CSAT)
Kuwait Airways Customer Satisfaction (CSAT) Score
100 / 100
Kuwait Airways has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kuwait Airways Customer Satisfaction vs. Competitors
Compared to its competitors, Kuwait Airways's Customer Satisfaction score is rated right above Qatar Airways, and is preceded by Jazeera Airways Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jazeera Airways Company | 100% |
| Kuwait Airways | 100% |
| Qatar Airways | 78% |
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Kuwait Airways Customer Service
3.7/5
Kuwait Airways has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Kuwait Airways's Customer Service
Address
PO Box 394, Safat, 13004
Website
www.kuwaitairways.com
Kuwait Airways Customer Service vs. Competitors
Compared to its competitors, Kuwait Airways's Customer Service score is rated right below Qatar Airways.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jazeera Airways Company | 5/5 |
| Qatar Airways | 3.9/5 |
| Kuwait Airways | 3.7/5 |
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