-17
NPS
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Kyäni
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About Kyäni's Brand
Health and Wellness - transforms lives with extraordinary wellness products Among its major competitors, Kyäni is ranked in 4th place for NPS while USANA Health Sciences is 1st, and Amway Corporation is 2nd.
Brand at a Glance
47%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Kyäni Ranking
- #4 / 4 of its competitors
Kyäni NPS
Kyäni's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Kyäni's customers would recommend using the product based on a scale of -100 to 100.
Kyäni Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Kyäni NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Mar 2021 -50 | Mar 2021 | -50 |
Aug 2022 -66 | Aug 2022 | -66 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 -17 | Aug 2023 | -17 |
How Other Brands Compare
Kyäni is ranked #4 for NPS among its competitors. USANA Health Sciences and Amway Corporation come in first and second, with Isagenix International coming in at third.
Kyäni |  USANA Health Sciences |  Amway Corporation |  Isagenix International | |
| Global Ranking | #- | #748 | #828 | #- |
| NPS | -17 | 70 | 56 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $2.05B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kyäni NPS vs. Competitors
Compared to its competitors, Kyäni's NPS is rated right below Isagenix International.
| COMPANY | NPS Score | |
|---|---|---|
| USANA Health Sciences | 70 |
| Amway Corporation | 56 |
| Isagenix International | 25 |
| Kyäni | -17 |
Kyäni Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Kyäni users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kyäni Customer Loyalty vs. Competitors
Compared to its competitors, Kyäni's Customer Loyalty score is rated right below Isagenix International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USANA Health Sciences | 90% |
| Amway Corporation | 87% |
| Isagenix International | 78% |
| Kyäni | 47% |
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Kyäni Product Quality
3.1/5
Kyäni has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Kyäni Product Information
Kyäni’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Kyäni Product Quality vs. Competitors
Compared to its competitors, Kyäni's Product Quality score is rated right below Isagenix International.
| COMPANY | Product Quality Score | |
|---|---|---|
| USANA Health Sciences | 4.7/5 |
| Amway Corporation | 4.5/5 |
| Isagenix International | 4.1/5 |
| Kyäni | 3.1/5 |
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Kyäni Pricing
Kyäni ROI & Value For Money
2.8/5
Kyäni has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Kyäni Pricing vs. Competitors
Compared to its competitors, Kyäni's ROI score is rated right below Isagenix International.
| COMPANY | Pricing Score | |
|---|---|---|
| USANA Health Sciences | 4.5/5 |
| Amway Corporation | 4.3/5 |
| Isagenix International | 3.7/5 |
| Kyäni | 2.8/5 |
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Kyäni Customer Satisfaction (CSAT)
Kyäni Customer Satisfaction (CSAT) Score
67 / 100
Kyäni has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kyäni Customer Satisfaction vs. Competitors
Compared to its competitors, Kyäni's Customer Satisfaction score is rated right below Isagenix International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| USANA Health Sciences | 90% |
| Amway Corporation | 83% |
| Isagenix International | 69% |
| Kyäni | 67% |
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Kyäni Customer Service
2.8/5
Kyäni has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Kyäni's Customer Service
Address
Idaho Falls, ID 83402
Website
https://robstout.kyani.net/r/usa/en/main
Phone Number
+1 505-615-0483
Kyäni Customer Service vs. Competitors
Compared to its competitors, Kyäni's Customer Service score is rated right below Isagenix International.
| COMPANY | Customer Service Score | |
|---|---|---|
| USANA Health Sciences | 4.6/5 |
| Amway Corporation | 4.4/5 |
| Isagenix International | 3.7/5 |
| Kyäni | 2.8/5 |
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Kyäni as an Employer
3.8/5
Kyäni has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Kyäni scored a -17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Kyäni would recommend the brand to a friend. ENPS measures how likely Kyäni employees would recommend working at Kyäni to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
