100
NPS
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La Roche-Posay
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About La Roche-Posay's Brand
La Roche-Posay Sensitive Skincare brand. Among its major competitors, La Roche-Posay is ranked in 1st place for NPS while Neutrogena is 2nd, and Procter & Gamble is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
4.7/5
Customer Service
La Roche-Posay Ranking
- #1 / 3 of its competitors
La Roche-Posay NPS
La Roche-Posay's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether La Roche-Posay's customers would recommend using the product based on a scale of -100 to 100.
La Roche-Posay Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
La Roche-Posay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
May 2023 100 | May 2023 | 100 |
How Other Brands Compare
La Roche-Posay is ranked first for NPS among its competitors. Neutrogena and Procter & Gamble come in second and third.
La Roche-Posay |  Procter & Gamble |  Neutrogena | |
| Global Ranking | #- | #92 | #- |
| NPS | 100 | 28 | 38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $330.66B | $428.68B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
La Roche-Posay NPS vs. Competitors
Compared to its competitors, La Roche-Posay's NPS is rated right above Neutrogena.
| COMPANY | NPS Score | |
|---|---|---|
| La Roche-Posay | 100 |
| Neutrogena | 38 |
| Procter & Gamble | 28 |
La Roche-Posay Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of La Roche-Posay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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La Roche-Posay Customer Loyalty vs. Competitors
Compared to its competitors, La Roche-Posay's Customer Loyalty score is rated right above Neutrogena.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| La Roche-Posay | 100% |
| Neutrogena | 85% |
| Procter & Gamble | 79% |
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La Roche-Posay Product Quality
5/5
La Roche-Posay has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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La Roche-Posay Product Information
La Roche-Posay’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.laroche-posay.jp/
- Company Size
- 1-10 Employees
Industry
Tech
Healthcare
La Roche-Posay Product Quality vs. Competitors
Compared to its competitors, La Roche-Posay's Product Quality score is rated right above Procter & Gamble.
| COMPANY | Product Quality Score | |
|---|---|---|
| La Roche-Posay | 5/5 |
| Procter & Gamble | 4/5 |
| Neutrogena | 3.9/5 |
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La Roche-Posay Pricing
La Roche-Posay ROI & Value For Money
5/5
La Roche-Posay has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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La Roche-Posay Pricing vs. Competitors
Compared to its competitors, La Roche-Posay's ROI score is rated right above Procter & Gamble.
| COMPANY | Pricing Score | |
|---|---|---|
| La Roche-Posay | 5/5 |
| Procter & Gamble | 3.9/5 |
| Neutrogena | 3.6/5 |
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La Roche-Posay Customer Satisfaction (CSAT)
La Roche-Posay Customer Satisfaction (CSAT) Score
100 / 100
La Roche-Posay has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
La Roche-Posay Customer Satisfaction vs. Competitors
Compared to its competitors, La Roche-Posay's Customer Satisfaction score is rated right above Procter & Gamble.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| La Roche-Posay | 100% |
| Procter & Gamble | 78% |
| Neutrogena | 73% |
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La Roche-Posay Customer Service
4.7/5
La Roche-Posay has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About La Roche-Posay's Customer Service
Address
La Place, LA United States of America
Website
http://www.laroche-posay.jp/
La Roche-Posay Customer Service vs. Competitors
Compared to its competitors, La Roche-Posay's Customer Service score is rated right above Procter & Gamble.
| COMPANY | Customer Service Score | |
|---|---|---|
| La Roche-Posay | 4.7/5 |
| Procter & Gamble | 3.9/5 |
| Neutrogena | 3.3/5 |
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