-70
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
La Senza Corporation
Marketing or Exec? Claim Your Free Account
About La Senza Corporation's Brand
La Senza Corporation owns and operates 318 La Senza Lingerie, La Senza Express, La Senza Spirit and La Senza Girl stores throughout Canada. Among its major competitors, La Senza Corporation is ranked in 5th place for NPS while American Eagle Outfitters is 1st, and Victoria's Secret is 2nd.Their current valuation is $17.23B
Brand at a Glance
66%
Customer Loyalty
2.6/5
Product Quality
2.2/5
Pricing
2.4/5
Customer Service
La Senza Corporation Ranking
- #4 / 4 of its competitors
La Senza Corporation NPS
La Senza Corporation's Net Promoter Score (NPS) is a -70 with 12% Promoters, 6% Passives, and 82% Detractors. Net Promoter Score tracks whether La Senza Corporation's customers would recommend using the product based on a scale of -100 to 100.
La Senza Corporation Overall NPS
| 12% | Promoters |
|---|---|
| 6% | Passives |
| 82% | Detractors |
La Senza Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Nov 2023 -63 | Nov 2023 | -63 |
Feb 2024 -66 | Feb 2024 | -66 |
Aug 2024 -50 | Aug 2024 | -50 |
Sep 2024 -54 | Sep 2024 | -54 |
Dec 2024 -62 | Dec 2024 | -62 |
Jan 2025 -67 | Jan 2025 | -67 |
Sep 2025 -72 | Sep 2025 | -72 |
How Other Brands Compare
La Senza Corporation is ranked #4 for NPS among its competitors. American Eagle Outfitters and Victoria's Secret come in first and second, with L Brands coming in at third. Among those competitors, it is the second most valued company.
La Senza Corporation |  American Eagle Outfitters |  Victoria's Secret |  L Brands | |
| Global Ranking | #- | #25 | #119 | #315 |
| NPS | -70 | 44 | 12 | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $17.23B | $4.15B | $17.23B | $2.93B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
La Senza Corporation NPS by Gender
La Senza Corporation's NPS was rated -100 by Female customers on Comparably.
Female
-100
La Senza Corporation's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
La Senza Corporation's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
La Senza Corporation NPS vs. Competitors
Compared to its competitors, La Senza Corporation's NPS is rated right below Soma.
| COMPANY | NPS Score | |
|---|---|---|
| American Eagle Outfitters | 44 |
| Victoria's Secret | 12 |
| L Brands | 12 |
 | Soma | 0 |
| La Senza Corporation | -70 |
La Senza Corporation Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of La Senza Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
La Senza Corporation Customer Loyalty Score by Gender
La Senza Corporation's Customer Loyalty score was rated 55 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of La Senza Corporation.
Female
55%
Yes
Male
N/A
Yes
La Senza Corporation Customer Loyalty vs. Competitors
Compared to its competitors, La Senza Corporation's Customer Loyalty score is rated right below L Brands.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Soma | 100% |
| American Eagle Outfitters | 87% |
| Victoria's Secret | 70% |
| L Brands | 69% |
| La Senza Corporation | 66% |
Unlock La Senza Corporation Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full La Senza Corporation Customer Loyalty vs. Competitors data and gain insights into your customers today.
La Senza Corporation Product Quality
2.6/5
La Senza Corporation has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock La Senza Corporation's overall Product Quality score rated by its users and customers.
La Senza Corporation Product Information
La Senza Corporation’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.lasenzagirl.com
- Company Size
- 501-1,000 Employees
Industry
Fashion and Beauty
Social
Quick Insights into La Senza Corporation Product Quality
La Senza Corporation's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked La Senza Corporation's Product Quality.
Ranked La Senza Corporation Product Quality the Highest
La Senza Corporation Product Quality Score by Gender
La Senza Corporation's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of La Senza Corporation.
Female
1.5/5
Male
N/A
La Senza Corporation Product Quality vs. Competitors
Compared to its competitors, La Senza Corporation's Product Quality score is rated right below L Brands.
| COMPANY | Product Quality Score | |
|---|---|---|
| Soma | 4.5/5 |
| American Eagle Outfitters | 4.2/5 |
| Victoria's Secret | 3.8/5 |
| L Brands | 3.7/5 |
| La Senza Corporation | 2.6/5 |
Unlock La Senza Corporation Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full La Senza Corporation Product Quality vs. Competitors data and gain insights into your customers today.
La Senza Corporation Pricing
La Senza Corporation ROI & Value For Money
2.2/5
La Senza Corporation has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock La Senza Corporation's overall ROI score rated by its users and customers.
Quick Insights into La Senza Corporation ROI
La Senza Corporation's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked La Senza Corporation's ROI score.
Ranked La Senza Corporation ROI the Highest
La Senza Corporation ROI Score by Gender
La Senza Corporation's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of La Senza Corporation.
Female
1.5/5
Male
N/A
La Senza Corporation Pricing vs. Competitors
Compared to its competitors, La Senza Corporation's ROI score is rated right below Soma.
| COMPANY | Pricing Score | |
|---|---|---|
| American Eagle Outfitters | 3.8/5 |
| L Brands | 3.6/5 |
| Victoria's Secret | 3.4/5 |
| Soma | 3.2/5 |
| La Senza Corporation | 2.2/5 |
Unlock La Senza Corporation ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full La Senza Corporation ROI vs. Competitors data and gain insights into your customers today.
La Senza Corporation Customer Satisfaction (CSAT)
La Senza Corporation Customer Satisfaction (CSAT) Score
44 / 100
La Senza Corporation has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
38%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into La Senza Corporation Customer Satisfaction
La Senza Corporation's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked La Senza Corporation's Customer Satisfaction.
Ranked La Senza Corporation Customer Satisfaction the Highest
La Senza Corporation Customer Satisfaction Score by Gender
La Senza Corporation's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of La Senza Corporation.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
La Senza Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, La Senza Corporation's Customer Satisfaction score is rated right below Soma.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| American Eagle Outfitters | 82% |
| Victoria's Secret | 67% |
| L Brands | 66% |
| Soma | 50% |
| La Senza Corporation | 44% |
Unlock La Senza Corporation Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full La Senza Corporation Customer Satisfaction vs. Competitors data and gain insights into your customers today.
La Senza Corporation Customer Service
2.4/5
La Senza Corporation has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock La Senza Corporation's overall Customer Service score rated by its users and customers.
About La Senza Corporation's Customer Service
Address
Ohio City, OH T2J 3V1 Canada
Website
http://www.lasenzagirl.com
Phone Number
1(937)438-4157
Quick Insights into La Senza Corporation Customer Service
La Senza Corporation's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked La Senza Corporation's Customer Service score.
Ranked La Senza Corporation Customer Service the Highest
La Senza Corporation Customer Service Score by Gender
La Senza Corporation's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of La Senza Corporation.
Female
1.5/5
Male
N/A
La Senza Corporation Customer Service vs. Competitors
Compared to its competitors, La Senza Corporation's Customer Service score is rated right below L Brands.
| COMPANY | Customer Service Score | |
|---|---|---|
| Soma | 5/5 |
| American Eagle Outfitters | 4/5 |
| Victoria's Secret | 3.6/5 |
| L Brands | 3.5/5 |
| La Senza Corporation | 2.4/5 |
Unlock La Senza Corporation Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full La Senza Corporation Customer Service vs. Competitors data and gain insights into your customers today.
La Senza Corporation as an Employer
2.4/5
La Senza Corporation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of La Senza Corporation
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
La Senza Corporation scored a -70 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of La Senza Corporation would recommend the brand to a friend. ENPS measures how likely La Senza Corporation employees would recommend working at La Senza Corporation to a friend.
Net Promoter Score
-70
NPS Score
| 12% | Promoters |
|---|---|
| 6% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 15% | Promoters |
|---|---|
| 7% | Passive |
| 78% | Detractors |
