-20
NPS
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Lakeland Industries
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About Lakeland Industries' Brand
Lakeland manufactures and sells a line of safety garments and accessories for the industrial protective clothing markets. Among its major competitors, Lakeland Industries is ranked in 4th place for NPS while Magid Glove & Safety is 1st, and Arco is 2nd.Their current market cap is $228.65M
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
Lakeland Industries Ranking
- #4 / 4 of its competitors
Lakeland Industries NPS
Lakeland Industries's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether Lakeland Industries's customers would recommend using the product based on a scale of -100 to 100.
Lakeland Industries Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
Lakeland Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 -33 | Dec 2022 | -33 |
Oct 2024 0 | Oct 2024 | 0 |
May 2025 -20 | May 2025 | -20 |
How Other Brands Compare
Lakeland Industries is ranked #4 for NPS among its competitors. Magid Glove & Safety and Arco come in first and second, with DuPont coming in at third. Among those competitors, it is the lowest valued company behind DuPont.
Lakeland Industries |  DuPont |  Magid Glove & Safety |  Arco | |
| Global Ranking | #- | #175 | #- | #- |
| NPS | -20 | 17 | 100 | 100 |
| Valuation Updated every 24 hours for public companies | $228.65M | $41.76B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lakeland Industries NPS vs. Competitors
Compared to its competitors, Lakeland Industries's NPS is rated right below DuPont.
| COMPANY | NPS Score | |
|---|---|---|
| Magid Glove & Safety | 100 |
| Arco | 100 |
| DuPont | 17 |
| Lakeland Industries | -20 |
Lakeland Industries Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lakeland Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lakeland Industries Customer Loyalty vs. Competitors
Compared to its competitors, Lakeland Industries's Customer Loyalty score is rated right above DuPont.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lakeland Industries | 100% |
| DuPont | 77% |
| Magid Glove & Safety | N/A |
| Arco | N/A |
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Lakeland Industries Product Quality
2.7/5
Lakeland Industries has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Lakeland Industries Product Information
Lakeland Industries’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.lakeland.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Professional Services
Lakeland Industries Product Quality vs. Competitors
Compared to its competitors, Lakeland Industries's Product Quality score is rated right above Arco, and is preceded by DuPont.
| COMPANY | Product Quality Score | |
|---|---|---|
| Magid Glove & Safety | 5/5 |
| DuPont | 3.8/5 |
| Lakeland Industries | 2.7/5 |
| Arco | N/A |
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Lakeland Industries Pricing
Lakeland Industries ROI & Value For Money
4/5
Lakeland Industries has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Lakeland Industries Pricing vs. Competitors
Compared to its competitors, Lakeland Industries's ROI score is rated right above DuPont.
| COMPANY | Pricing Score | |
|---|---|---|
| Lakeland Industries | 4/5 |
| DuPont | 3.7/5 |
| Magid Glove & Safety | N/A |
| Arco | N/A |
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Lakeland Industries Customer Satisfaction (CSAT)
Lakeland Industries Customer Satisfaction (CSAT) Score
33 / 100
Lakeland Industries has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lakeland Industries Customer Satisfaction vs. Competitors
Compared to its competitors, Lakeland Industries's Customer Satisfaction score is rated right below DuPont.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Magid Glove & Safety | 100% |
| Arco | 100% |
| DuPont | 72% |
| Lakeland Industries | 33% |
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Lakeland Industries Customer Service
4/5
Lakeland Industries has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Lakeland Industries's Customer Service
Address
Ronkonkoma, NY
Website
www.lakeland.com
Lakeland Industries Customer Service vs. Competitors
Compared to its competitors, Lakeland Industries's Customer Service score is rated right above DuPont.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lakeland Industries | 4/5 |
| DuPont | 3.8/5 |
| Magid Glove & Safety | N/A |
| Arco | N/A |
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Lakeland Industries as an Employer
3.3/5
Lakeland Industries has a 3.3/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Lakeland Industries
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Lakeland Industries scored a -20 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Lakeland Industries would recommend the brand to a friend. ENPS measures how likely Lakeland Industries employees would recommend working at Lakeland Industries to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
