100
NPS
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Arco
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About Arco's Brand
Arco is a provider of personal protective equipment. It offers safety work wear, hazard protection products, safety footwear, safety clothing, safety gloves, safety signs, flame resistant clothing. It also provides safety training, workplace equipment, including contractors site, environmental control, fire protection, floor level safety, ladders and access, materials handling, packaging, security, spill containment and control, traffic management and related consultancy services. The company was founded in 1884 and is headquartered in Hull, United Kingdom. Arco aims for strategic investments through acquisitions that helps in expansion of its business opportunities across the country and worldwide. Among its major competitors, Arco is ranked in 1st place for NPS while Chevron Corporation is 2nd, and BP is 3rd.
Arco Ranking
- #1 / 4 of its competitors
Arco NPS
Arco's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Arco's customers would recommend using the product based on a scale of -100 to 100.
Arco Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Arco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
How Other Brands Compare
Arco is ranked first for NPS among its competitors. Chevron Corporation and BP come in second and third, with Lakeland Industries coming in at #4.
Arco |  Chevron Corporation |  BP |  Lakeland Industries | |
| Global Ranking | #- | #159 | #178 | #- |
| NPS | 100 | 30 | 19 | -20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $200.43B | $641.41M | $228.65M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arco NPS vs. Competitors
Compared to its competitors, Arco's NPS is rated right above Chevron Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Arco | 100 |
| Chevron Corporation | 30 |
| BP | 19 |
 | Radians | N/A |
 | Texaco | -19 |
| Lakeland Industries | -20 |
Arco Customer Satisfaction (CSAT)
Arco Customer Satisfaction (CSAT) Score
100 / 100
Arco has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arco Customer Satisfaction vs. Competitors
Compared to its competitors, Arco's Customer Satisfaction score is rated right above BP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Arco | 100% |
| BP | 76% |
| Chevron Corporation | 69% |
| Texaco | 59% |
| Lakeland Industries | 33% |
| Radians | 0% |
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