-18
NPS
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LaRosa's Pizzeria, Inc.
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About LaRosa's Pizzeria, Inc. Brand
LaRosa’s operates chain of stores serving pizzas. Among its major competitors, LaRosa's Pizzeria, Inc. is ranked in 3rd place for NPS while Domino's Pizza is 1st, and California Pizza Kitchen is 2nd.
Brand at a Glance
86%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
LaRosa's Pizzeria, Inc. Ranking
- #3 / 3 of its competitors
LaRosa's Pizzeria, Inc. NPS
LaRosa's Pizzeria, Inc.'s Net Promoter Score (NPS) is a -18 with 36% Promoters, 10% Passives, and 54% Detractors. Net Promoter Score tracks whether LaRosa's Pizzeria, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
LaRosa's Pizzeria, Inc. Overall NPS
| 36% | Promoters |
|---|---|
| 10% | Passives |
| 54% | Detractors |
LaRosa's Pizzeria, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 16 | Jan 2024 | 16 |
Feb 2024 12 | Feb 2024 | 12 |
May 2024 11 | May 2024 | 11 |
Jun 2024 3 | Jun 2024 | 3 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 -6 | Aug 2024 | -6 |
Sep 2024 -9 | Sep 2024 | -9 |
Oct 2024 -8 | Oct 2024 | -8 |
Nov 2024 -15 | Nov 2024 | -15 |
Dec 2024 -11 | Dec 2024 | -11 |
Jan 2025 -15 | Jan 2025 | -15 |
Aug 2025 -18 | Aug 2025 | -18 |
How Other Brands Compare
LaRosa's Pizzeria, Inc. is ranked third for NPS among its competitors. Domino's Pizza and California Pizza Kitchen come in first and second.
LaRosa's Pizzeria, Inc. |  Domino's Pizza |  California Pizza Kitchen | |
| Global Ranking | #- | #115 | #303 |
| NPS | -18 | 17 | 9 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $14.27B | $1.35B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LaRosa's Pizzeria, Inc. NPS by Gender
Male customers rated LaRosa's Pizzeria, Inc.'s NPS 42 points higher than Female customers.
Male
0
LaRosa's Pizzeria, Inc.'s NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-42
LaRosa's Pizzeria, Inc.'s NPS was rated -42 by Female customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
LaRosa's Pizzeria, Inc. NPS by Ethnicity
LaRosa's Pizzeria, Inc.'s NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 8 | Caucasian | 8 |
African American/Black -100 | African American/Black | -100 |
LaRosa's Pizzeria, Inc. NPS by Age
LaRosa's Pizzeria, Inc.'s NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
LaRosa's Pizzeria, Inc. NPS by Usage
LaRosa's Pizzeria, Inc.'s NPS was rated the highest by customers who have used LaRosa's Pizzeria, Inc.'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years 0 | Over 10 Years | 0 |
LaRosa's Pizzeria, Inc. NPS vs. Competitors
Compared to its competitors, LaRosa's Pizzeria, Inc.'s NPS is rated right below California Pizza Kitchen.
| COMPANY | NPS Score | |
|---|---|---|
| Domino's Pizza | 17 |
| California Pizza Kitchen | 9 |
| LaRosa's Pizzeria, Inc. | -18 |
LaRosa's Pizzeria, Inc. Customer Reviews
Out of the 3 LaRosa's Pizzeria, Inc. customer reviews 1 was positive and 2 were constructive. LaRosa's Pizzeria, Inc. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LaRosa's Pizzeria, Inc. Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of LaRosa's Pizzeria, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LaRosa's Pizzeria, Inc. Customer Loyalty Score by Gender
Male customers rated LaRosa's Pizzeria, Inc.'s Customer Loyalty score 13% higher than Female customers.
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Male
100%
Yes
Female
87%
Yes
LaRosa's Pizzeria, Inc. Customer Loyalty Score by Ethnicity
LaRosa's Pizzeria, Inc.'s Customer Loyalty score was rated 100% by both African American/Black and Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
100
out of 100
African American/Black
LaRosa's Pizzeria, Inc. Customer Loyalty Score by Age
LaRosa's Pizzeria, Inc.'s Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
56-60 85% | 56-60 | 85% |
LaRosa's Pizzeria, Inc. Customer Loyalty Score by Usage
LaRosa's Pizzeria, Inc.'s Customer Loyalty score was rated the highest by customers who have used LaRosa's Pizzeria, Inc.'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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LaRosa's Pizzeria, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, LaRosa's Pizzeria, Inc.'s Customer Loyalty score is rated right above California Pizza Kitchen.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| LaRosa's Pizzeria, Inc. | 86% |
| California Pizza Kitchen | 81% |
| Domino's Pizza | 76% |
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LaRosa's Pizzeria, Inc. Product Quality
2.6/5
LaRosa's Pizzeria, Inc. has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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LaRosa's Pizzeria, Inc. Product Information
LaRosa's Pizzeria, Inc.’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://larosas.com/
- Company Size
- 201-500 Employees
Industry
Tech
Food and Beverages
Quick Insights into LaRosa's Pizzeria, Inc. Product Quality
LaRosa's Pizzeria, Inc.'s Product Quality score was rated highest by customers ages 56-60, and rated lowest by African American/Black customers.
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Ranked LaRosa's Pizzeria, Inc. Product Quality the Highest
Ranked LaRosa's Pizzeria, Inc. Product Quality the Lowest
LaRosa's Pizzeria, Inc. Product Quality Score by Gender
Male customers rated LaRosa's Pizzeria, Inc.'s Product Quality score 0.9 stars higher than Female customers.
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Male
2.9/5
Female
2/5
LaRosa's Pizzeria, Inc. Product Quality Score by Ethnicity
LaRosa's Pizzeria, Inc.'s Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 1.5 | African American/Black | 1.5 |
LaRosa's Pizzeria, Inc. Product Quality Score by Age
LaRosa's Pizzeria, Inc.'s Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 3.6 | 56-60 | 3.6 |
LaRosa's Pizzeria, Inc. Product Quality Score by Usage
LaRosa's Pizzeria, Inc.'s Product Quality score was rated the highest by customers who have used LaRosa's Pizzeria, Inc.'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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LaRosa's Pizzeria, Inc. Product Quality vs. Competitors
Compared to its competitors, LaRosa's Pizzeria, Inc.'s Product Quality score is rated right below California Pizza Kitchen.
| COMPANY | Product Quality Score | |
|---|---|---|
| Domino's Pizza | 3.7/5 |
| California Pizza Kitchen | 3.4/5 |
| LaRosa's Pizzeria, Inc. | 2.6/5 |
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LaRosa's Pizzeria, Inc. Pricing
LaRosa's Pizzeria, Inc. ROI & Value For Money
2.8/5
LaRosa's Pizzeria, Inc. has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into LaRosa's Pizzeria, Inc. ROI
LaRosa's Pizzeria, Inc.'s ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 46-50.
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Ranked LaRosa's Pizzeria, Inc. ROI the Highest
Ranked LaRosa's Pizzeria, Inc. ROI the Lowest
LaRosa's Pizzeria, Inc. ROI Score by Gender
Male customers rated LaRosa's Pizzeria, Inc.'s ROI score 1.3 stars higher than Female customers.
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Male
3.5/5
Female
2.2/5
LaRosa's Pizzeria, Inc. ROI Score by Ethnicity
LaRosa's Pizzeria, Inc.'s ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 1.6 | African American/Black | 1.6 |
LaRosa's Pizzeria, Inc. ROI Score by Age
LaRosa's Pizzeria, Inc.'s ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 3.5 | 56-60 | 3.5 |
LaRosa's Pizzeria, Inc. ROI Score by Usage
LaRosa's Pizzeria, Inc.'s ROI score was rated the highest by customers who have used LaRosa's Pizzeria, Inc.'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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LaRosa's Pizzeria, Inc. Pricing vs. Competitors
Compared to its competitors, LaRosa's Pizzeria, Inc.'s ROI score is rated right below California Pizza Kitchen.
| COMPANY | Pricing Score | |
|---|---|---|
| Domino's Pizza | 3.6/5 |
| California Pizza Kitchen | 3.2/5 |
| LaRosa's Pizzeria, Inc. | 2.8/5 |
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LaRosa's Pizzeria, Inc. Customer Satisfaction (CSAT)
LaRosa's Pizzeria, Inc. Customer Satisfaction (CSAT) Score
34 / 100
LaRosa's Pizzeria, Inc. has an overall Customer Satisfaction score of 34 rated by its users and customers.
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Very Satisfied
24%
Satisfied
10%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
13%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LaRosa's Pizzeria, Inc. Customer Satisfaction
LaRosa's Pizzeria, Inc.'s Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by African American/Black customers.
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Ranked LaRosa's Pizzeria, Inc. Customer Satisfaction the Highest
Ranked LaRosa's Pizzeria, Inc. Customer Satisfaction the Lowest
LaRosa's Pizzeria, Inc. Customer Satisfaction Score by Gender
Male customers rated LaRosa's Pizzeria, Inc.'s Customer Satisfaction score 31 points higher than Female customers.
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45 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 44% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 57% |
LaRosa's Pizzeria, Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LaRosa's Pizzeria, Inc. Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.
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41 / 100
Very Satisfied
33%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
42%
CSAT according to African American/Black
LaRosa's Pizzeria, Inc. Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
LaRosa's Pizzeria, Inc. Customer Satisfaction Score by Age
LaRosa's Pizzeria, Inc.'s Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
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80
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 56-60 | 60% |
LaRosa's Pizzeria, Inc. Customer Satisfaction Score by Usage
LaRosa's Pizzeria, Inc.'s Customer Satisfaction score was rated the highest by customers who have used LaRosa's Pizzeria, Inc.'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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LaRosa's Pizzeria, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, LaRosa's Pizzeria, Inc.'s Customer Satisfaction score is rated right below California Pizza Kitchen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Domino's Pizza | 75% |
| California Pizza Kitchen | 56% |
| LaRosa's Pizzeria, Inc. | 34% |
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LaRosa's Pizzeria, Inc. Customer Service
2.6/5
LaRosa's Pizzeria, Inc. has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About LaRosa's Pizzeria, Inc.'s Customer Service
Address
Cincinnati, OH
Website
http://larosas.com/
Quick Insights into LaRosa's Pizzeria, Inc. Customer Service
LaRosa's Pizzeria, Inc.'s Customer Service score was rated highest by customers ages 56-60, and rated lowest by African American/Black customers.
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Ranked LaRosa's Pizzeria, Inc. Customer Service the Highest
Ranked LaRosa's Pizzeria, Inc. Customer Service the Lowest
LaRosa's Pizzeria, Inc. Customer Service Score by Gender
Male customers rated LaRosa's Pizzeria, Inc.'s Customer Service score 0.4 stars higher than Female customers.
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Male
2.7/5
Female
2.3/5
LaRosa's Pizzeria, Inc. Customer Service Score by Ethnicity
LaRosa's Pizzeria, Inc.'s Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
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80
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 1.5 | African American/Black | 1.5 |
LaRosa's Pizzeria, Inc. Customer Service Score by Age
LaRosa's Pizzeria, Inc.'s Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
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0
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40
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| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 4 | 56-60 | 4 |
LaRosa's Pizzeria, Inc. Customer Service Score by Usage
LaRosa's Pizzeria, Inc.'s Customer Service score was rated the highest by customers who have used LaRosa's Pizzeria, Inc.'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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LaRosa's Pizzeria, Inc. Customer Service vs. Competitors
Compared to its competitors, LaRosa's Pizzeria, Inc.'s Customer Service score is rated right below California Pizza Kitchen.
| COMPANY | Customer Service Score | |
|---|---|---|
| Domino's Pizza | 3.7/5 |
| California Pizza Kitchen | 3.4/5 |
| LaRosa's Pizzeria, Inc. | 2.6/5 |
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LaRosa's Pizzeria, Inc. as an Employer
2.3/5
LaRosa's Pizzeria, Inc. has a 2.3/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of LaRosa's Pizzeria, Inc.
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
LaRosa's Pizzeria, Inc. scored a -18 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of LaRosa's Pizzeria, Inc. would recommend the brand to a friend. ENPS measures how likely LaRosa's Pizzeria, Inc. employees would recommend working at LaRosa's Pizzeria, Inc. to a friend.
Net Promoter Score
-18
NPS Score
| 36% | Promoters |
|---|---|
| 10% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 14% | Promoters |
|---|---|
| 20% | Passive |
| 66% | Detractors |
