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NPS
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Le Pain Quotidien
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About Le Pain Quotidien's Brand
Le Pain Quotidien owns and operates a chain of bakery-cafes that engages in providing rustic organic breads and cakes. Among its major competitors, Le Pain Quotidien is ranked in 3rd place for NPS while Shake Shack is 1st, and Pret A Manger is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Le Pain Quotidien Ranking
- #3 / 4 of its competitors
Le Pain Quotidien NPS
Le Pain Quotidien's Net Promoter Score (NPS) is a -3 with 39% Promoters, 19% Passives, and 42% Detractors. Net Promoter Score tracks whether Le Pain Quotidien's customers would recommend using the product based on a scale of -100 to 100.
Le Pain Quotidien Overall NPS
| 39% | Promoters |
|---|---|
| 19% | Passives |
| 42% | Detractors |
Le Pain Quotidien NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 0 | Apr 2023 | 0 |
May 2023 -8 | May 2023 | -8 |
Oct 2023 -12 | Oct 2023 | -12 |
Nov 2023 -14 | Nov 2023 | -14 |
Dec 2023 -13 | Dec 2023 | -13 |
Jan 2024 -10 | Jan 2024 | -10 |
Mar 2024 -7 | Mar 2024 | -7 |
Apr 2024 -4 | Apr 2024 | -4 |
May 2024 0 | May 2024 | 0 |
Jan 2025 -3 | Jan 2025 | -3 |
Jun 2025 0 | Jun 2025 | 0 |
Nov 2025 -4 | Nov 2025 | -4 |
How Other Brands Compare
Le Pain Quotidien is ranked third for NPS among its competitors. Shake Shack and Pret A Manger come in first and second, with Panera Bread coming in at #4.
Le Pain Quotidien |  Shake Shack |  Pret A Manger |  Panera Bread | |
| Global Ranking | #- | #285 | #- | #- |
| NPS | -3 | 32 | 23 | -12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.43B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Le Pain Quotidien NPS by Gender
Le Pain Quotidien's NPS was rated -51 by Female customers on Comparably.
Female
-51
Le Pain Quotidien's NPS was rated -51 by Female customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Male
N/A
Le Pain Quotidien's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Le Pain Quotidien NPS by Ethnicity
Le Pain Quotidien's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Le Pain Quotidien NPS by Age
Le Pain Quotidien's NPS was rated 100 points by customers ages 18-25 on Comparably.
Le Pain Quotidien NPS by Usage
Le Pain Quotidien's NPS was rated 34 points by customers who have used Le Pain Quotidien's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Le Pain Quotidien NPS vs. Competitors
Compared to its competitors, Le Pain Quotidien's NPS is rated right above Panera Bread, and is preceded by Specialty's Cafe & Bakery.
| COMPANY | NPS Score | |
|---|---|---|
| Shake Shack | 32 |
| Pret A Manger | 23 |
 | Specialty's Cafe & Bakery | N/A |
| Le Pain Quotidien | -3 |
| Panera Bread | -12 |
Le Pain Quotidien Customer Reviews
Out of the 2 Le Pain Quotidien customer reviews 2 were positive and 0 were constructive. Le Pain Quotidien customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Le Pain Quotidien Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Le Pain Quotidien users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Le Pain Quotidien Customer Loyalty Score by Gender
Le Pain Quotidien's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Le Pain Quotidien Customer Loyalty Score by Ethnicity
Le Pain Quotidien's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Le Pain Quotidien.
70
out of 100
Caucasian
Le Pain Quotidien Customer Loyalty Score by Age
Le Pain Quotidien's Customer Loyalty score was rated 40% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
Le Pain Quotidien Customer Loyalty Score by Usage
Le Pain Quotidien's Customer Loyalty score was rated 70% by customers who have used Le Pain Quotidien's products/services for Less than 1 Year.
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Le Pain Quotidien Customer Loyalty vs. Competitors
Compared to its competitors, Le Pain Quotidien's Customer Loyalty score is rated right above Shake Shack.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Le Pain Quotidien | 78% |
| Shake Shack | 73% |
| Pret A Manger | 73% |
| Panera Bread | 72% |
| Specialty's Cafe & Bakery | N/A |
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Le Pain Quotidien Product Quality
3.6/5
Le Pain Quotidien has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Le Pain Quotidien Product Information
Le Pain Quotidien’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Food & Beverages
Quick Insights into Le Pain Quotidien Product Quality
Le Pain Quotidien's Product Quality score was rated highest by customers ages 18-25.
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Ranked Le Pain Quotidien Product Quality the Highest
Le Pain Quotidien Product Quality Score by Gender
Le Pain Quotidien's Product Quality score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
Le Pain Quotidien Product Quality Score by Ethnicity
Le Pain Quotidien's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Le Pain Quotidien.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Le Pain Quotidien Product Quality Score by Age
Le Pain Quotidien's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Le Pain Quotidien Product Quality Score by Usage
Le Pain Quotidien's Product Quality score was rated 4.3 stars by customers who have used Le Pain Quotidien's products/services for Less than 1 Year.
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Le Pain Quotidien Product Quality vs. Competitors
Compared to its competitors, Le Pain Quotidien's Product Quality score is rated right above Panera Bread, and is preceded by Pret A Manger.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shake Shack | 4/5 |
| Pret A Manger | 3.9/5 |
| Le Pain Quotidien | 3.6/5 |
| Panera Bread | 3/5 |
| Specialty's Cafe & Bakery | N/A |
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Le Pain Quotidien Pricing
Le Pain Quotidien ROI & Value For Money
3.6/5
Le Pain Quotidien has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Le Pain Quotidien ROI
Le Pain Quotidien's ROI score was rated highest by customers ages 18-25.
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Ranked Le Pain Quotidien ROI the Highest
Le Pain Quotidien ROI Score by Gender
Le Pain Quotidien's ROI score was rated 2.6 by Female customers on Comparably.
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Female
2.6/5
Male
N/A
Le Pain Quotidien ROI Score by Ethnicity
Le Pain Quotidien's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Le Pain Quotidien.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Le Pain Quotidien ROI Score by Age
Le Pain Quotidien's ROI score was rated 4.8 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
Le Pain Quotidien ROI Score by Usage
Le Pain Quotidien's ROI score was rated 4.8 stars by customers who have used Le Pain Quotidien's products/services for Less than 1 Year.
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Le Pain Quotidien Pricing vs. Competitors
Compared to its competitors, Le Pain Quotidien's ROI score is rated right above Pret A Manger, and is preceded by Shake Shack.
| COMPANY | Pricing Score | |
|---|---|---|
| Shake Shack | 3.8/5 |
| Le Pain Quotidien | 3.6/5 |
| Pret A Manger | 3.5/5 |
| Panera Bread | 2.8/5 |
| Specialty's Cafe & Bakery | N/A |
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Le Pain Quotidien Customer Satisfaction (CSAT)
Le Pain Quotidien Customer Satisfaction (CSAT) Score
62 / 100
Le Pain Quotidien has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
34%
Satisfied
28%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Le Pain Quotidien Customer Satisfaction
Le Pain Quotidien's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Le Pain Quotidien Customer Satisfaction the Highest
Le Pain Quotidien Customer Satisfaction Score by Gender
Le Pain Quotidien's Customer Satisfaction score was rated 33 by Female customers on Comparably.
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33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
Le Pain Quotidien Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Le Pain Quotidien's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
33%
Le Pain Quotidien Customer Satisfaction Score by Age
Le Pain Quotidien's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Le Pain Quotidien.
0
20
40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Le Pain Quotidien Customer Satisfaction Score by Usage
Le Pain Quotidien's Customer Satisfaction score was rated 100 points by customers who have used Le Pain Quotidien's products/services for Less than 1 Year.
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Le Pain Quotidien Customer Satisfaction vs. Competitors
Compared to its competitors, Le Pain Quotidien's Customer Satisfaction score is rated right above Panera Bread, and is preceded by Shake Shack.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pret A Manger | 78% |
| Shake Shack | 73% |
| Le Pain Quotidien | 62% |
| Panera Bread | 55% |
| Specialty's Cafe & Bakery | 0% |
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Le Pain Quotidien Customer Service
3.6/5
Le Pain Quotidien has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Le Pain Quotidien's Customer Service
Address
York, NY
Website
http://www.lepainquotidien.com/
Quick Insights into Le Pain Quotidien Customer Service
Le Pain Quotidien's Customer Service score was rated highest by customers ages 18-25.
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Ranked Le Pain Quotidien Customer Service the Highest
Le Pain Quotidien Customer Service Score by Gender
Le Pain Quotidien's Customer Service score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Le Pain Quotidien Customer Service Score by Ethnicity
Le Pain Quotidien's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Le Pain Quotidien.
0
20
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Le Pain Quotidien Customer Service Score by Age
Le Pain Quotidien's Customer Service score was rated 5 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
Le Pain Quotidien Customer Service Score by Usage
Le Pain Quotidien's Customer Service score was rated 5 stars by customers who have used Le Pain Quotidien's products/services for Less than 1 Year.
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Le Pain Quotidien Customer Service vs. Competitors
Compared to its competitors, Le Pain Quotidien's Customer Service score is rated right above Panera Bread, and is preceded by Pret A Manger.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shake Shack | 4/5 |
| Pret A Manger | 3.9/5 |
| Le Pain Quotidien | 3.6/5 |
| Panera Bread | 2.9/5 |
| Specialty's Cafe & Bakery | N/A |
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Le Pain Quotidien as an Employer
2.5/5
Le Pain Quotidien has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Le Pain Quotidien scored a -3 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Le Pain Quotidien would recommend the brand to a friend. ENPS measures how likely Le Pain Quotidien employees would recommend working at Le Pain Quotidien to a friend.
Net Promoter Score
-3
NPS Score
| 39% | Promoters |
|---|---|
| 19% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 21% | Promoters |
|---|---|
| 12% | Passive |
| 67% | Detractors |
