-100
NPS
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LearnVest
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About LearnVest's Brand
LearnVest is a program for your money. Our mission is to make financial planning affordable, accessible, and even delightful. Among its major competitors, LearnVest is ranked in 5th place for NPS while MUFG Union Bank is 1st, and Personal Capital is 2nd.
Brand at a Glance
5/5
Product Quality
LearnVest Ranking
- #4 / 4 of its competitors
LearnVest NPS
LearnVest's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether LearnVest's customers would recommend using the product based on a scale of -100 to 100.
LearnVest Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
LearnVest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
How Other Brands Compare
LearnVest is ranked #4 for NPS among its competitors. Personal Capital and Kiavi (formerly LendingHome) come in first and second, with Synchrony coming in at third.
LearnVest |  Personal Capital |  Synchrony |  Kiavi (formerly LendingHome) | |
| Global Ranking | #- | #970 | #- | #- |
| NPS | -100 | -1 | -43 | -10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $14.44B | $300.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LearnVest NPS vs. Competitors
Compared to its competitors, LearnVest's NPS is rated right below Synchrony.
| COMPANY | NPS Score | |
|---|---|---|
 | MUFG Union Bank | 2 |
 | Arrow Global | N/A |
| Personal Capital | -1 |
| Kiavi (formerly LendingHome) | -10 |
| Synchrony | -43 |
| LearnVest | -100 |
LearnVest Product Quality
5/5
LearnVest has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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LearnVest Product Information
LearnVest’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.learnvest.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
FinTech
Mobile App
LearnVest Product Quality vs. Competitors
Compared to its competitors, LearnVest's Product Quality score is rated right above Personal Capital.
| COMPANY | Product Quality Score | |
|---|---|---|
| LearnVest | 5/5 |
| Personal Capital | 3.4/5 |
| Kiavi (formerly LendingHome) | 3.3/5 |
| MUFG Union Bank | 3.1/5 |
| Synchrony | 2.1/5 |
| Arrow Global | N/A |
Unlock LearnVest Product Quality vs. Competitors Data
VS
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LearnVest Customer Satisfaction (CSAT)
LearnVest Customer Satisfaction (CSAT) Score
100 / 100
LearnVest has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LearnVest Customer Satisfaction vs. Competitors
Compared to its competitors, LearnVest's Customer Satisfaction score is rated right above Kiavi (formerly LendingHome).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LearnVest | 100% |
| Kiavi (formerly LendingHome) | 72% |
| Personal Capital | 58% |
| MUFG Union Bank | 56% |
| Synchrony | 30% |
| Arrow Global | 0% |
Unlock LearnVest Customer Satisfaction vs. Competitors Data
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LearnVest as an Employer
3.9/5
LearnVest has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
LearnVest scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of LearnVest would recommend the brand to a friend. ENPS measures how likely LearnVest employees would recommend working at LearnVest to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
