Kiavi (formerly LendingHome) NPS & Customer Reviews

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Kiavi (formerly LendingHome)

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Kiavi (formerly LendingHome)

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About Kiavi (formerly LendingHome) Brand

Founded in 2013, Kiavi, formerly known as LendingHome, is one of the largest lenders to real estate investors in the United States. With Kiavi’s data and innovative financing solutions, real estate investors are empowered to make informed decisions, close deals faster and realize the full potential of their real estate investment strategies. Kiavi is committed to helping customers revitalize approximately $25 trillion worth of aged U.S. housing stock and provide move-in ready homes and rental housing for millions of Americans across the country. For more information, visit www.kiavi.com, and follow us on Twitter. NMLS ID #1125207 Among its major competitors, Kiavi (formerly LendingHome) is ranked in 4th place for NPS while Freddie Mac is 1st, and SoFi is 2nd. Overall, Kiavi (formerly LendingHome) has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $300.00M

Brand at a Glance

90%

Customer Loyalty

3.3/5

Product Quality

2.9/5

Pricing

3.1/5

Customer Service

Kiavi (formerly LendingHome) Ranking

^#4 / 4 of its competitors

Kiavi (formerly LendingHome) NPS

Kiavi (formerly LendingHome)'s Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether Kiavi (formerly LendingHome)'s customers would recommend using the product based on a scale of -100 to 100.

Kiavi (formerly LendingHome) Overall NPS

-10

NPS

40%	Promoters
10%	Passives
50%	Detractors

Kiavi (formerly LendingHome) Overall NPS

Kiavi (formerly LendingHome) NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2020 100	Dec 2020	100
May 2021 0	May 2021	0
Aug 2021 33	Aug 2021	33
Sep 2021 0	Sep 2021	0
Mar 2022 0	Mar 2022	0
May 2022 0	May 2022	0
Dec 2022 0	Dec 2022	0
Jun 2023 -10	Jun 2023	-10

How Other Brands Compare

Kiavi (formerly LendingHome) is ranked #4 for NPS among its competitors. Freddie Mac and SoFi come in first and second, with Upstart coming in at third. Among those competitors, it is the lowest valued company behind SoFi.

	Kiavi (formerly LendingHome)	Freddie Mac	SoFi	Upstart
Global Ranking	#-	#379	#441	#-
NPS	-10	24	19	16
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	-
Valuation Updated every 24 hours for public companies	$300.00M	-	$6.00B	$750.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Kiavi (formerly LendingHome) NPS by Gender

Kiavi (formerly LendingHome)'s NPS was rated -20 by Male customers on Comparably.

Male

-20

Kiavi (formerly LendingHome)'s NPS was rated -20 by Male customers on Comparably.

40%

Promoters

Passives

60%

Detractors

Female

N/A

Kiavi (formerly LendingHome)'s NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Kiavi (formerly LendingHome) NPS by Usage

Kiavi (formerly LendingHome)'s NPS was rated -34 points by customers who have used Kiavi (formerly LendingHome)'s products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -34	Less than 1 Year	-34

Kiavi (formerly LendingHome) NPS vs. Competitors

Compared to its competitors, Kiavi (formerly LendingHome)'s NPS is rated right above Rate, and is preceded by LendingOne, LLC.

COMPANY		NPS Score
	Freddie Mac	24
	SoFi	19
	Upstart	16
	LendingOne	N/A
	LendingOne, LLC	N/A
	Kiavi (formerly LendingHome)	-10
	Rate	-31
	LearnVest	-100

Kiavi (formerly LendingHome) Customer Reviews

Out of the 2 Kiavi (formerly LendingHome) customer reviews 1 was positive and 1 was constructive. Kiavi (formerly LendingHome) customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Kiavi (formerly LendingHome) Customer Loyalty

90%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

90% of Kiavi (formerly LendingHome) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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90%

10%

Kiavi (formerly LendingHome) Customer Loyalty Score by Gender

Kiavi (formerly LendingHome)'s Customer Loyalty score was rated 100 by Male customers on Comparably.

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Male

100%

Yes

Female

N/A

Yes

Kiavi (formerly LendingHome) Customer Loyalty Score by Usage

Kiavi (formerly LendingHome)'s Customer Loyalty score was rated 100% by customers who have used Kiavi (formerly LendingHome)'s products/services for Less than 1 Year.

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Less than 1 Year	100%

Kiavi (formerly LendingHome) Customer Loyalty Score by Industry

Kiavi (formerly LendingHome)'s Customer Loyalty score was rated 100% by Real Estate industry customers.

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Real Estate	100%

Kiavi (formerly LendingHome) Customer Loyalty vs. Competitors

Compared to its competitors, Kiavi (formerly LendingHome)'s Customer Loyalty score is rated right above SoFi.

COMPANY		Customer Loyalty Score
	Kiavi (formerly LendingHome)	90%
	SoFi	78%
	Upstart	74%
	Freddie Mac	73%
	Rate	57%
	LearnVest	N/A
	LendingOne	N/A
	LendingOne, LLC	N/A

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Kiavi (formerly LendingHome) Product Quality

3.3/5

Kiavi (formerly LendingHome) has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Kiavi (formerly LendingHome) Product Information

Kiavi (formerly LendingHome)’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Kiavi (formerly LendingHome)'s product the highest.

Website: https://www.kiavi.com/

Company Size: 201-500 Employees

Industry

Banking and Financial Services

Quick Insights into Kiavi (formerly LendingHome) Product Quality

Kiavi (formerly LendingHome)'s Product Quality score was rated highest by Male customers.

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Ranked Kiavi (formerly LendingHome) Product Quality the Highest

Male	2.5
Real Estate	2.3
Less than 1 Year	2

Kiavi (formerly LendingHome) Product Quality Score by Gender

Kiavi (formerly LendingHome)'s Product Quality score was rated 2.5 by Male customers on Comparably.

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Male

2.5/5

Female

N/A

Kiavi (formerly LendingHome) Product Quality Score by Usage

Kiavi (formerly LendingHome)'s Product Quality score was rated 2 stars by customers who have used Kiavi (formerly LendingHome)'s products/services for Less than 1 Year.

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Less than 1 Year	2

Kiavi (formerly LendingHome) Product Quality Score by Industry

Kiavi (formerly LendingHome)'s Product Quality score was rated 2.3 stars by Real Estate industry customers.

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Real Estate	2.3

Kiavi (formerly LendingHome) Product Quality vs. Competitors

Compared to its competitors, Kiavi (formerly LendingHome)'s Product Quality score is rated right above Rate, and is preceded by Freddie Mac.

COMPANY		Product Quality Score
	LearnVest	5/5
	Upstart	4/5
	SoFi	3.6/5
	Freddie Mac	3.5/5
	Kiavi (formerly LendingHome)	3.3/5
	Rate	2.6/5
	LendingOne	N/A
	LendingOne, LLC	N/A

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Kiavi (formerly LendingHome) Pricing

Kiavi (formerly LendingHome) ROI & Value For Money

2.9/5

Kiavi (formerly LendingHome) has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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Kiavi (formerly LendingHome) Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.

Quick Insights into Kiavi (formerly LendingHome) ROI

Kiavi (formerly LendingHome)'s ROI score was rated highest by Male customers.

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Ranked Kiavi (formerly LendingHome) ROI the Highest

Male	2.9
Real Estate	2
Less than 1 Year	1.6

Kiavi (formerly LendingHome) ROI Score by Gender

Kiavi (formerly LendingHome)'s ROI score was rated 2.9 by Male customers on Comparably.

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Male

2.9/5

Female

N/A

Kiavi (formerly LendingHome) ROI Score by Usage

Kiavi (formerly LendingHome)'s ROI score was rated 1.6 stars by customers who have used Kiavi (formerly LendingHome)'s products/services for Less than 1 Year.

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Less than 1 Year	1.6

Kiavi (formerly LendingHome) ROI Score by Industry

Kiavi (formerly LendingHome)'s ROI score was rated 2 stars by Real Estate industry customers.

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Real Estate	2

Kiavi (formerly LendingHome) Pricing vs. Competitors

Compared to its competitors, Kiavi (formerly LendingHome)'s ROI score is rated right above Rate, and is preceded by SoFi.

COMPANY		Pricing Score
	Freddie Mac	3.8/5
	Upstart	3.7/5
	SoFi	3.5/5
	Kiavi (formerly LendingHome)	2.9/5
	Rate	2.7/5
	LearnVest	N/A
	LendingOne	N/A
	LendingOne, LLC	N/A

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Kiavi (formerly LendingHome) Customer Satisfaction (CSAT)

Kiavi (formerly LendingHome) Customer Satisfaction (CSAT) Score

72 / 100

Kiavi (formerly LendingHome) has an overall Customer Satisfaction score of 72 rated by its users and customers.

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Very Satisfied	43%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	14%

Very Satisfied

43%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Kiavi (formerly LendingHome) Customer Satisfaction

Kiavi (formerly LendingHome)'s Customer Satisfaction score was rated highest by Male customers.

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Ranked Kiavi (formerly LendingHome) Customer Satisfaction the Highest

Male	50%
Less than 1 Year	33%
Real Estate	33%

Kiavi (formerly LendingHome) Customer Satisfaction Score by Gender

Kiavi (formerly LendingHome)'s Customer Satisfaction score was rated 50 by Male customers on Comparably.

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50 / 100

Male

	Very Satisfied	25%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	25%
	Very Dissatisfied	25%

Kiavi (formerly LendingHome) Customer Satisfaction Score by Usage

Kiavi (formerly LendingHome)'s Customer Satisfaction score was rated 33 points by customers who have used Kiavi (formerly LendingHome)'s products/services for Less than 1 Year.

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Less than 1 Year	33

Kiavi (formerly LendingHome) Customer Satisfaction Score by Industry

Kiavi (formerly LendingHome)'s Customer Satisfaction score was rated 33 points by Real Estate industry customers.

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			"label": "Real Estate",
			"groupId": 554,
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Real Estate	33

Kiavi (formerly LendingHome) Customer Satisfaction vs. Competitors

Compared to its competitors, Kiavi (formerly LendingHome)'s Customer Satisfaction score is rated right above SoFi, and is preceded by Upstart.

COMPANY		Customer Satisfaction (CSAT) Score
	LearnVest	100%
	Freddie Mac	78%
	Upstart	76%
	Kiavi (formerly LendingHome)	72%
	SoFi	64%
	Rate	37%
	LendingOne	0%
	LendingOne, LLC	0%

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Kiavi (formerly LendingHome) Customer Service

3.1/5

Kiavi (formerly LendingHome) has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About Kiavi (formerly LendingHome)'s Customer Service

Address

315 Montgomery Street Floor 16, San Francisco, CA 94104

Website

https://www.kiavi.com/

Phone Number

415-529-6488

Kiavi (formerly LendingHome)'s Social Links

Quick Insights into Kiavi (formerly LendingHome) Customer Service

Kiavi (formerly LendingHome)'s Customer Service score was rated highest by Male customers.

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Ranked Kiavi (formerly LendingHome) Customer Service the Highest

Male	2.9
Real Estate	2
Less than 1 Year	1.8

Kiavi (formerly LendingHome) Customer Service Score by Gender

Kiavi (formerly LendingHome)'s Customer Service score was rated 2.9 by Male customers on Comparably.

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Male

2.9/5

Female

N/A

Kiavi (formerly LendingHome) Customer Service Score by Usage

Kiavi (formerly LendingHome)'s Customer Service score was rated 1.8 stars by customers who have used Kiavi (formerly LendingHome)'s products/services for Less than 1 Year.

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Less than 1 Year	1.8

Kiavi (formerly LendingHome) Customer Service Score by Industry

Kiavi (formerly LendingHome)'s Customer Service score was rated 2 stars by Real Estate industry customers.

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Real Estate	2

Kiavi (formerly LendingHome) Customer Service vs. Competitors

Compared to its competitors, Kiavi (formerly LendingHome)'s Customer Service score is rated right above Rate, and is preceded by SoFi.

COMPANY		Customer Service Score
	Freddie Mac	3.8/5
	Upstart	3.8/5
	SoFi	3.5/5
	Kiavi (formerly LendingHome)	3.1/5
	Rate	2.4/5
	LearnVest	N/A
	LendingOne	N/A
	LendingOne, LLC	N/A

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Kiavi (formerly LendingHome) as an Employer

4.2/5

Kiavi (formerly LendingHome) has a 4.2/5 stars for its overall company culture rated by their employees

top

CEO of Kiavi (formerly LendingHome)

Michael Bourque

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Kiavi (formerly LendingHome) scored a -10 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Kiavi (formerly LendingHome) would recommend the brand to a friend. ENPS measures how likely Kiavi (formerly LendingHome) employees would recommend working at Kiavi (formerly LendingHome) to a friend.

Net Promoter Score

-10

NPS Score

40%	Promoters
10%	Passive
50%	Detractors

Employee Net Promoter Score

eNPS Score

57%	Promoters
13%	Passive
30%	Detractors

Global Ranking Snapshot

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