-43
NPS
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Synchrony
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About Synchrony's Brand
We're shaping the future of retail financing and customer engagement every day. How? Synchrony brings deep industry expertise, actionable data insights, innovative solutions and differentiated digital experiences to improve the success of every business we serve and the quality of each life we touch. Among its major competitors, Synchrony is ranked in 3rd place for NPS while Goldman Sachs is 1st, and Ally Financial Inc. is 2nd.Their current market cap is $14.44B
Brand at a Glance
68%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
Synchrony CMO
Bart Schaller
Mr. Bart Schaller serves as Chief Marketing Officer and Executive Vice President at Synchrony Financial. Mr. Schaller is focused on innovation and growth for Synchrony Financial and for Synchrony's partners. His commitment to driving new growth strategies, including developing new products, channels and value propositions for both business-to-business and business-to-consumer segments is built upon over 24 years of insights working directly with major retailers on strategies to increase sales and expand customer relationships. He has developed and launched many new card and business programs, successfully repositioned value propositions and integrated programs with retailers core market strategies. He was Senior Vice President of Business Development, where he led new partner program sales activities, M&A opportunities and strategic investments. Prior to this role, he was the Vice President and General Manager for the GE Retail Consumer Finance Walmart relationship and was responsible for the overall growth and performance of the card programs with Walmart. In 2003, he was promoted to the Vice President of Marketing for JCPenney Credit Services. Following several progressive roles in Operations, Marketing and Client Development, he joined the Lowe's Credit Services Team as Marketing leader in 1999. He earned a BBA in Marketing from Southern Methodist University.
Synchrony Ranking
- #3 / 4 of its competitors
Synchrony NPS
Synchrony's Net Promoter Score (NPS) is a -43 with 24% Promoters, 9% Passives, and 67% Detractors. Net Promoter Score tracks whether Synchrony's customers would recommend using the product based on a scale of -100 to 100.
Synchrony Overall NPS
| 24% | Promoters |
|---|---|
| 9% | Passives |
| 67% | Detractors |
Synchrony NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -41 | Oct 2024 | -41 |
Nov 2024 -41 | Nov 2024 | -41 |
Jan 2025 -41 | Jan 2025 | -41 |
Mar 2025 -41 | Mar 2025 | -41 |
Apr 2025 -43 | Apr 2025 | -43 |
May 2025 -43 | May 2025 | -43 |
Jun 2025 -43 | Jun 2025 | -43 |
Jul 2025 -43 | Jul 2025 | -43 |
Aug 2025 -43 | Aug 2025 | -43 |
Oct 2025 -43 | Oct 2025 | -43 |
Nov 2025 -43 | Nov 2025 | -43 |
Dec 2025 -45 | Dec 2025 | -45 |
How Other Brands Compare
Synchrony is ranked third for NPS among its competitors. Goldman Sachs and Ally Financial Inc. come in first and second, with Great Western Bank coming in at #4. Among those competitors, it is the third most valued company behind Goldman Sachs.
Synchrony |  Goldman Sachs |  Ally Financial Inc. |  Great Western Bank | |
| Global Ranking | #- | #145 | #- | #- |
| NPS | -43 | 27 | -40 | -51 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $14.44B | $113.07B | $16.88B | $1.49B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Synchrony NPS by Gender
Male customers rated Synchrony's NPS 5 points higher than Female customers.
Male
-73
Synchrony's NPS was rated -73 by Male customers on Comparably.
8%
Promoters
11%
Passives
81%
Detractors
Female
-78
Synchrony's NPS was rated -78 by Female customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Synchrony NPS by Ethnicity
Synchrony's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -89 | Caucasian | -89 |
Hispanic or Latino -14 | Hispanic or Latino | -14 |
African American/Black -78 | African American/Black | -78 |
Asian or Pacific Islander -1 | Asian or Pacific Islander | -1 |
Other -88 | Other | -88 |
Synchrony NPS by Age
Synchrony's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Synchrony NPS by Usage
Synchrony's NPS was rated the highest by customers who have used Synchrony's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -69 | Less than 1 Year | -69 |
1 to 2 Years -76 | 1 to 2 Years | -76 |
2 to 5 Years -62 | 2 to 5 Years | -62 |
5 to 10 Years -62 | 5 to 10 Years | -62 |
Over 10 Years -84 | Over 10 Years | -84 |
Synchrony NPS vs. Competitors
Compared to its competitors, Synchrony's NPS is rated right above Great Western Bank, and is preceded by Ally Financial Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Goldman Sachs | 27 |
 | Aye Finance | N/A |
| Ally Financial Inc. | -40 |
| Synchrony | -43 |
| Great Western Bank | -51 |
 | CareCredit | -77 |
 | Loomis | -100 |
Synchrony Customer Reviews
Out of the 32 Synchrony customer reviews 3 were positive and 29 were constructive. Synchrony customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Synchrony Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Synchrony users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Synchrony Customer Loyalty Score by Gender
Female customers rated Synchrony's Customer Loyalty score 4% higher than Male customers.
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Male
65%
Yes
Female
69%
Yes
Synchrony Customer Loyalty Score by Ethnicity
Synchrony's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Synchrony.
66
out of 100
Caucasian
74
out of 100
Hispanic or Latino
90
out of 100
African American/Black
66
out of 100
Asian or Pacific Islander
49
out of 100
Other
Synchrony Customer Loyalty Score by Age
Synchrony's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 70% | 26-30 | 70% |
31-35 100% | 31-35 | 100% |
36-40 55% | 36-40 | 55% |
41-45 65% | 41-45 | 65% |
46-50 66% | 46-50 | 66% |
51-55 55% | 51-55 | 55% |
56-60 78% | 56-60 | 78% |
61-65 64% | 61-65 | 64% |
66+ 61% | 66+ | 61% |
Synchrony Customer Loyalty Score by Usage
Synchrony's Customer Loyalty score was rated the highest by customers who have used Synchrony's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Synchrony Customer Loyalty Score by Industry
Synchrony's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Synchrony Customer Loyalty vs. Competitors
Compared to its competitors, Synchrony's Customer Loyalty score is rated right above Goldman Sachs, and is preceded by Ally Financial Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Loomis | 100% |
| CareCredit | 78% |
| Ally Financial Inc. | 74% |
| Synchrony | 68% |
| Goldman Sachs | 65% |
| Great Western Bank | 60% |
| Aye Finance | N/A |
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Synchrony Product Quality
2.1/5
Synchrony has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Synchrony Product Information
Synchrony’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Synchrony's product the highest. Reviewers from the Automotive and Transportation industry rated Synchrony the lowest at 1.5.
- Website
- https://www.synchrony.com/
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Synchrony Product Quality
Synchrony's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Synchrony's products/services for Over 10 Years.
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Ranked Synchrony Product Quality the Highest
Ranked Synchrony Product Quality the Lowest
Synchrony Product Quality Score by Gender
Female customers rated Synchrony's Product Quality score 0.1 stars higher than Male customers.
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Male
1.7/5
Female
1.8/5
Synchrony Product Quality Score by Ethnicity
Synchrony's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Synchrony.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 1.5 | Other | 1.5 |
Synchrony Product Quality Score by Age
Synchrony's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 2 | 26-30 | 2 |
31-35 3.7 | 31-35 | 3.7 |
36-40 1.9 | 36-40 | 1.9 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.5 | 66+ | 1.5 |
Synchrony Product Quality Score by Usage
Synchrony's Product Quality score was rated the highest by customers who have used Synchrony's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Synchrony Product Quality Score by Industry
Synchrony's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Insurance industry customers.
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Synchrony Product Quality vs. Competitors
Compared to its competitors, Synchrony's Product Quality score is rated right above CareCredit, and is preceded by Ally Financial Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Goldman Sachs | 3.5/5 |
| Great Western Bank | 2.3/5 |
| Loomis | 2.2/5 |
| Ally Financial Inc. | 2.1/5 |
| Synchrony | 2.1/5 |
| CareCredit | 1.6/5 |
| Aye Finance | N/A |
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Synchrony Pricing
Synchrony ROI & Value For Money
2.1/5
Synchrony has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Synchrony Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Synchrony.
Quick Insights into Synchrony ROI
Synchrony's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Synchrony's products/services for Over 10 Years.
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Ranked Synchrony ROI the Highest
Ranked Synchrony ROI the Lowest
Synchrony ROI Score by Gender
Male customers rated Synchrony's ROI score 0.2 stars higher than Female customers.
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Male
1.8/5
Female
1.6/5
Synchrony ROI Score by Ethnicity
Synchrony's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Synchrony.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 1.6 | Other | 1.6 |
Synchrony ROI Score by Age
Synchrony's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 1.6 | 26-30 | 1.6 |
31-35 3.4 | 31-35 | 3.4 |
36-40 1.6 | 36-40 | 1.6 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Synchrony ROI Score by Usage
Synchrony's ROI score was rated the highest by customers who have used Synchrony's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Synchrony ROI Score by Industry
Synchrony's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Insurance industry customers.
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Synchrony Pricing vs. Competitors
Compared to its competitors, Synchrony's ROI score is rated right above CareCredit, and is preceded by Great Western Bank.
| COMPANY | Pricing Score | |
|---|---|---|
| Goldman Sachs | 3.5/5 |
| Ally Financial Inc. | 2.2/5 |
| Great Western Bank | 2.2/5 |
| Synchrony | 2.1/5 |
| CareCredit | 1.6/5 |
| Loomis | 1.5/5 |
| Aye Finance | N/A |
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Synchrony Customer Satisfaction (CSAT)
Synchrony Customer Satisfaction (CSAT) Score
30 / 100
Synchrony has an overall Customer Satisfaction score of 30 rated by its users and customers.
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Very Satisfied
16%
Satisfied
14%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Synchrony Customer Satisfaction
Synchrony's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Insurance industry.
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Ranked Synchrony Customer Satisfaction the Highest
Ranked Synchrony Customer Satisfaction the Lowest
Synchrony Customer Satisfaction Score by Gender
Female customers rated Synchrony's Customer Satisfaction score 4 points higher than Male customers.
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22 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 9% | |
Very Dissatisfied | 66% |
26 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 5% | |
Very Dissatisfied | 64% |
Synchrony Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Synchrony's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
8%
Satisfied
6%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
11%
Very Dissatisfied
72%
CSAT according to Hispanic or Latino
Synchrony's Customer Satisfaction (CSAT) score was rated 43% according to Hispanic or Latino users and customers.
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43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
CSAT according to African American/Black
Synchrony's Customer Satisfaction (CSAT) score was rated 51% according to African American/Black users and customers.
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51 / 100
Very Satisfied
13%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
38%
CSAT according to Asian or Pacific Islander
Synchrony's Customer Satisfaction (CSAT) score was rated 87% according to Asian or Pacific Islander users and customers.
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87 / 100
Very Satisfied
49%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
CSAT according to Other
Synchrony's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
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14 / 100
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
80%
Synchrony Customer Satisfaction Score by Age
Synchrony's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 58% | |||||||||||||||
| 46-50 | 14% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 18% | |||||||||||||||
| 61-65 | 30% | |||||||||||||||
| 66+ | 12% |
Synchrony Customer Satisfaction Score by Usage
Synchrony's Customer Satisfaction score was rated the highest by customers who have used Synchrony's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Synchrony Customer Satisfaction Score by Industry
Synchrony's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Insurance industry customers.
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{
"title": "Synchrony Customer Satisfaction Score by Industry",
"text": "Synchrony's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Insurance industry customers.",
"bars": [
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"label": "Tech",
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"groupId": 522,
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}Synchrony Customer Satisfaction vs. Competitors
Compared to its competitors, Synchrony's Customer Satisfaction score is rated right above CareCredit, and is preceded by Ally Financial Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Goldman Sachs | 72% |
| Great Western Bank | 40% |
| Ally Financial Inc. | 32% |
| Synchrony | 30% |
| CareCredit | 14% |
| Loomis | 0% |
| Aye Finance | 0% |
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Synchrony Customer Service
2/5
Synchrony has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Synchrony's Customer Service
Address
777 Long Ridge Rd, Stamford, CT 06905
Website
https://www.synchrony.com/
Phone Number
1(855)791-8007
Synchrony's Social Links
Quick Insights into Synchrony Customer Service
Synchrony's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Synchrony's products/services for Over 10 Years.
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Ranked Synchrony Customer Service the Highest
Ranked Synchrony Customer Service the Lowest
Synchrony Customer Service Score by Gender
Synchrony's Customer Service score was rated 1.7 by both Female and Male customers on Comparably.
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Male
1.7/5
Female
1.7/5
Synchrony Customer Service Score by Ethnicity
Synchrony's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 1.5 | Other | 1.5 |
Synchrony Customer Service Score by Age
Synchrony's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 1.8 | 26-30 | 1.8 |
31-35 3.4 | 31-35 | 3.4 |
36-40 1.6 | 36-40 | 1.6 |
41-45 2.2 | 41-45 | 2.2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Synchrony Customer Service Score by Usage
Synchrony's Customer Service score was rated the highest by customers who have used Synchrony's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Synchrony Customer Service Score by Industry
Synchrony's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Insurance industry customers.
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Synchrony Customer Service vs. Competitors
Compared to its competitors, Synchrony's Customer Service score is rated right above CareCredit, and is preceded by Ally Financial Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Goldman Sachs | 3.6/5 |
| Loomis | 3/5 |
| Great Western Bank | 2.2/5 |
| Ally Financial Inc. | 2.1/5 |
| Synchrony | 2/5 |
| CareCredit | 1.5/5 |
| Aye Finance | N/A |
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Synchrony as an Employer
4.2/5
Synchrony has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Synchrony scored a -43 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Synchrony would recommend the brand to a friend. ENPS measures how likely Synchrony employees would recommend working at Synchrony to a friend.
Net Promoter Score
-43
NPS Score
| 24% | Promoters |
|---|---|
| 9% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 68% | Promoters |
|---|---|
| 14% | Passive |
| 18% | Detractors |
