-100
NPS
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Loomis
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About Loomis' Brand
Among its major competitors, Loomis is ranked in 5th place for NPS while Moneygram International is 1st, and UBS is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
3/5
Customer Service
Loomis Ranking
- #4 / 4 of its competitors
Loomis NPS
Loomis's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Loomis's customers would recommend using the product based on a scale of -100 to 100.
Loomis Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Loomis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
How Other Brands Compare
Loomis is ranked #4 for NPS among its competitors. Moneygram International and UBS come in first and second, with Synchrony coming in at third.
Loomis |  UBS |  Synchrony |  Moneygram International | |
| Global Ranking | #- | #245 | #- | #- |
| NPS | -100 | -6 | -43 | -1 |
| Valuation Updated every 24 hours for public companies | - | $59.89B | $14.44B | $1.07B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Loomis NPS vs. Competitors
Compared to its competitors, Loomis's NPS is rated right below SunTrust Banks.
| COMPANY | NPS Score | |
|---|---|---|
| Moneygram International | -1 |
| UBS | -6 |
| Synchrony | -43 |
 | SunTrust Banks | -48 |
| Loomis | -100 |
Loomis Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Loomis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Loomis Customer Loyalty vs. Competitors
Compared to its competitors, Loomis's Customer Loyalty score is rated right above SunTrust Banks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Loomis | 100% |
| SunTrust Banks | 79% |
| Moneygram International | 77% |
| UBS | 70% |
| Synchrony | 68% |
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Loomis Product Quality
2.2/5
Loomis has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Loomis Product Information
Loomis’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://loomis.us
- Company Size
- 5,001-10,000 Employees
Loomis Product Quality vs. Competitors
Compared to its competitors, Loomis's Product Quality score is rated right above Synchrony, and is preceded by Moneygram International.
| COMPANY | Product Quality Score | |
|---|---|---|
| UBS | 3.5/5 |
| Moneygram International | 3.4/5 |
| Loomis | 2.2/5 |
| Synchrony | 2.1/5 |
| SunTrust Banks | 2.1/5 |
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Loomis Pricing
Loomis ROI & Value For Money
1.5/5
Loomis has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Loomis Pricing vs. Competitors
Compared to its competitors, Loomis's ROI score is rated right below SunTrust Banks.
| COMPANY | Pricing Score | |
|---|---|---|
| Moneygram International | 3.5/5 |
| UBS | 3.4/5 |
| Synchrony | 2.1/5 |
| SunTrust Banks | 1.9/5 |
| Loomis | 1.5/5 |
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Loomis Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Loomis Customer Satisfaction vs. Competitors
Compared to its competitors, Loomis's Customer Satisfaction score is rated right below SunTrust Banks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| UBS | 65% |
| Moneygram International | 64% |
| Synchrony | 30% |
| SunTrust Banks | 26% |
| Loomis | 0% |
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Loomis Customer Service
3/5
Loomis has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Loomis's Customer Service
Website
http://loomis.us
Loomis Customer Service vs. Competitors
Compared to its competitors, Loomis's Customer Service score is rated right above Synchrony, and is preceded by Moneygram International.
| COMPANY | Customer Service Score | |
|---|---|---|
| UBS | 3.5/5 |
| Moneygram International | 3.4/5 |
| Loomis | 3/5 |
| Synchrony | 2/5 |
| SunTrust Banks | 1.9/5 |
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Loomis as an Employer
Consumer vs. Employees
Loomis scored a -100 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of Loomis would recommend the brand to a friend. ENPS measures how likely Loomis employees would recommend working at Loomis to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 14% | Promoters |
|---|---|
| 10% | Passive |
| 76% | Detractors |
