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NPS
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Moneygram International
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About Moneygram International's Brand
MoneyGram International is a money transfer company to securely and quickly send or receive money. Among its major competitors, Moneygram International is ranked in 6th place for NPS while TRANSFAST is 1st, and Ant Financial is 2nd.Their current market cap is $1.07B
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Moneygram International CMO
Moneygram International Ranking
- #4 / 4 of its competitors
Moneygram International NPS
Moneygram International's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether Moneygram International's customers would recommend using the product based on a scale of -100 to 100.
Moneygram International Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
Moneygram International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jan 2022 50 | Jan 2022 | 50 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 25 | Jun 2022 | 25 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 -1 | Feb 2023 | -1 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 11 | Apr 2024 | 11 |
May 2024 20 | May 2024 | 20 |
Jan 2025 9 | Jan 2025 | 9 |
May 2025 -1 | May 2025 | -1 |
How Other Brands Compare
Moneygram International is ranked #4 for NPS among its competitors. TRANSFAST and Ant Financial come in first and second, with Mastercard coming in at third. Among those competitors, it is the lowest valued company behind Mastercard.
Moneygram International |  Mastercard |  TRANSFAST |  Ant Financial | |
| Global Ranking | #- | #88 | #- | #- |
| NPS | -1 | 27 | 100 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.07B | $350.76B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moneygram International NPS by Gender
Moneygram International's NPS was rated -34 by Female customers on Comparably.
Female
-34
Moneygram International's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Moneygram International's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Moneygram International NPS by Age
Moneygram International's NPS was rated -34 points by customers ages 26-30 on Comparably.
Moneygram International NPS vs. Competitors
Compared to its competitors, Moneygram International's NPS is rated right above Loomis, and is preceded by Lombard Bank Malta.
| COMPANY | NPS Score | |
|---|---|---|
| TRANSFAST | 100 |
| Ant Financial | 100 |
 | Union | 50 |
| Mastercard | 27 |
 | WorldRemit | 11 |
 | Lombard Bank Malta | N/A |
| Moneygram International | -1 |
 | Loomis | -100 |
Moneygram International Customer Reviews
Out of the 2 Moneygram International customer reviews 1 was positive and 1 was constructive. Moneygram International customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Moneygram International Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Moneygram International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Moneygram International Customer Loyalty Score by Gender
Moneygram International's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Moneygram International Customer Loyalty Score by Age
Moneygram International's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
Moneygram International Customer Loyalty vs. Competitors
Compared to its competitors, Moneygram International's Customer Loyalty score is rated right above Lombard Bank Malta, and is preceded by Mastercard.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ant Financial | 100% |
| Union | 100% |
| Loomis | 100% |
| TRANSFAST | 83% |
| WorldRemit | 81% |
| Mastercard | 78% |
| Moneygram International | 77% |
| Lombard Bank Malta | N/A |
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Moneygram International Product Quality
3.4/5
Moneygram International has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Moneygram International Product Information
Moneygram International’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into Moneygram International Product Quality
Moneygram International's Product Quality score was rated highest by customers ages 26-30.
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Ranked Moneygram International Product Quality the Highest
Moneygram International Product Quality Score by Gender
Moneygram International's Product Quality score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
Moneygram International Product Quality Score by Age
Moneygram International's Product Quality score was rated 3 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
Moneygram International Product Quality vs. Competitors
Compared to its competitors, Moneygram International's Product Quality score is rated right above TRANSFAST, and is preceded by WorldRemit.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ant Financial | 5/5 |
| Union | 5/5 |
| Mastercard | 4/5 |
| WorldRemit | 3.5/5 |
| Moneygram International | 3.4/5 |
| TRANSFAST | 3/5 |
| Loomis | 2.2/5 |
| Lombard Bank Malta | N/A |
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Moneygram International Pricing
Moneygram International ROI & Value For Money
3.5/5
Moneygram International has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Moneygram International ROI
Moneygram International's ROI score was rated highest by customers ages 26-30.
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Ranked Moneygram International ROI the Highest
Moneygram International ROI Score by Gender
Moneygram International's ROI score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
Moneygram International ROI Score by Age
Moneygram International's ROI score was rated 3.5 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
Moneygram International Pricing vs. Competitors
Compared to its competitors, Moneygram International's ROI score is rated right above Loomis, and is preceded by WorldRemit.
| COMPANY | Pricing Score | |
|---|---|---|
| Ant Financial | 5/5 |
| Union | 5/5 |
| TRANSFAST | 4.1/5 |
| Mastercard | 3.9/5 |
| WorldRemit | 3.7/5 |
| Moneygram International | 3.5/5 |
| Loomis | 1.5/5 |
| Lombard Bank Malta | N/A |
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Moneygram International Customer Satisfaction (CSAT)
Moneygram International Customer Satisfaction (CSAT) Score
64 / 100
Moneygram International has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
37%
Satisfied
27%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Moneygram International Customer Satisfaction
Moneygram International's Customer Satisfaction score was rated highest by customers ages 26-30.
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Ranked Moneygram International Customer Satisfaction the Highest
Moneygram International Customer Satisfaction Score by Gender
Moneygram International's Customer Satisfaction score was rated 33 by Female customers on Comparably.
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33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Moneygram International Customer Satisfaction Score by Age
Moneygram International's Customer Satisfaction score was rated 34 points by customers ages 26-30 on Comparably.
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0
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 34% |
Moneygram International Customer Satisfaction vs. Competitors
Compared to its competitors, Moneygram International's Customer Satisfaction score is rated right above Ant Financial, and is preceded by WorldRemit.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TRANSFAST | 100% |
| Union | 100% |
| Mastercard | 79% |
| WorldRemit | 67% |
| Moneygram International | 64% |
| Ant Financial | 0% |
| Loomis | 0% |
| Lombard Bank Malta | 0% |
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Moneygram International Customer Service
3.4/5
Moneygram International has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Moneygram International's Customer Service
Address
Dallas, TX
Website
http://global.moneygram.com/in/en
Quick Insights into Moneygram International Customer Service
Moneygram International's Customer Service score was rated highest by customers ages 26-30.
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Ranked Moneygram International Customer Service the Highest
Moneygram International Customer Service Score by Gender
Moneygram International's Customer Service score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
Moneygram International Customer Service Score by Age
Moneygram International's Customer Service score was rated 2.6 stars by customers ages 26-30 on Comparably.
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0
20
40
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100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
Moneygram International Customer Service vs. Competitors
Compared to its competitors, Moneygram International's Customer Service score is rated right above Loomis, and is preceded by WorldRemit.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ant Financial | 5/5 |
| Union | 5/5 |
| TRANSFAST | 4.1/5 |
| Mastercard | 3.9/5 |
| WorldRemit | 3.7/5 |
| Moneygram International | 3.4/5 |
| Loomis | 3/5 |
| Lombard Bank Malta | N/A |
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Moneygram International as an Employer
3.8/5
Moneygram International has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Moneygram International scored a -1 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Moneygram International would recommend the brand to a friend. ENPS measures how likely Moneygram International employees would recommend working at Moneygram International to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
