11
NPS
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WorldRemit
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About WorldRemit's Brand
Provider of an online money transfer platform. The company allows migrants and expats to transfer money using debit cards, credit cards and local payment methods. Among its major competitors, WorldRemit is ranked in 3rd place for NPS while Accel Partners is 1st, and TransferWise is 2nd.
Brand at a Glance
81%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
WorldRemit Ranking
- #2 / 4 of its competitors
WorldRemit NPS
WorldRemit's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether WorldRemit's customers would recommend using the product based on a scale of -100 to 100.
WorldRemit Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
WorldRemit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Oct 2022 66 | Oct 2022 | 66 |
Apr 2023 25 | Apr 2023 | 25 |
May 2023 20 | May 2023 | 20 |
Aug 2023 0 | Aug 2023 | 0 |
Feb 2024 -15 | Feb 2024 | -15 |
May 2024 0 | May 2024 | 0 |
Aug 2024 11 | Aug 2024 | 11 |
How Other Brands Compare
WorldRemit is ranked second for NPS among its competitors. Accel Partners and Western Union come in first and third, with Token, Inc. coming in at #4.
WorldRemit |  Western Union |  Token, Inc. |  Accel Partners | |
| Global Ranking | #- | #148 | #- | #- |
| NPS | 11 | -16 | - | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.83B | $100.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WorldRemit NPS by Gender
WorldRemit's NPS was rated 67 by Male customers on Comparably.
Male
67
WorldRemit's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
WorldRemit's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
WorldRemit NPS by Usage
WorldRemit's NPS was rated 34 points by customers who have used WorldRemit's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
WorldRemit NPS vs. Competitors
Compared to its competitors, WorldRemit's NPS is rated right above Token, Inc., and is preceded by TransferWise.
| COMPANY | NPS Score | |
|---|---|---|
| Accel Partners | 33 |
 | TransferWise | 30 |
| WorldRemit | 11 |
| Token, Inc. | N/A |
| Western Union | -16 |
WorldRemit Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of WorldRemit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WorldRemit Customer Loyalty Score by Gender
WorldRemit's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
WorldRemit Customer Loyalty Score by Usage
WorldRemit's Customer Loyalty score was rated 70% by customers who have used WorldRemit's products/services for 5 to 10 Years.
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WorldRemit Customer Loyalty vs. Competitors
Compared to its competitors, WorldRemit's Customer Loyalty score is rated right above TransferWise.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WorldRemit | 81% |
| TransferWise | 74% |
| Accel Partners | 71% |
| Western Union | 70% |
| Token, Inc. | N/A |
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WorldRemit Product Quality
3.5/5
WorldRemit has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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WorldRemit Product Information
WorldRemit’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.worldremit.com
- Company Size
- 201-500 Employees
Quick Insights into WorldRemit Product Quality
WorldRemit's Product Quality score was rated highest by Male customers.
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Ranked WorldRemit Product Quality the Highest
WorldRemit Product Quality Score by Gender
WorldRemit's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
WorldRemit Product Quality Score by Usage
WorldRemit's Product Quality score was rated 3.1 stars by customers who have used WorldRemit's products/services for 5 to 10 Years.
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WorldRemit Product Quality vs. Competitors
Compared to its competitors, WorldRemit's Product Quality score is rated right above Accel Partners, and is preceded by TransferWise.
| COMPANY | Product Quality Score | |
|---|---|---|
| TransferWise | 3.7/5 |
| WorldRemit | 3.5/5 |
| Accel Partners | 3.4/5 |
| Western Union | 2.9/5 |
| Token, Inc. | N/A |
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WorldRemit Pricing
WorldRemit ROI & Value For Money
3.7/5
WorldRemit has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into WorldRemit ROI
WorldRemit's ROI score was rated highest by Male customers.
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Ranked WorldRemit ROI the Highest
WorldRemit ROI Score by Gender
WorldRemit's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
WorldRemit ROI Score by Usage
WorldRemit's ROI score was rated 3.1 stars by customers who have used WorldRemit's products/services for 5 to 10 Years.
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WorldRemit Pricing vs. Competitors
Compared to its competitors, WorldRemit's ROI score is rated right above TransferWise.
| COMPANY | Pricing Score | |
|---|---|---|
| WorldRemit | 3.7/5 |
| TransferWise | 3.6/5 |
| Accel Partners | 3.5/5 |
| Western Union | 2.9/5 |
| Token, Inc. | N/A |
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WorldRemit Customer Satisfaction (CSAT)
WorldRemit Customer Satisfaction (CSAT) Score
67 / 100
WorldRemit has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
11%
Satisfied
56%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WorldRemit Customer Satisfaction
WorldRemit's Customer Satisfaction score was rated highest by Male customers.
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Ranked WorldRemit Customer Satisfaction the Highest
WorldRemit Customer Satisfaction Score by Gender
WorldRemit's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
WorldRemit Customer Satisfaction Score by Usage
WorldRemit's Customer Satisfaction score was rated 67 points by customers who have used WorldRemit's products/services for 5 to 10 Years.
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WorldRemit Customer Satisfaction vs. Competitors
Compared to its competitors, WorldRemit's Customer Satisfaction score is rated right above Western Union, and is preceded by TransferWise.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Accel Partners | 84% |
| TransferWise | 76% |
| WorldRemit | 67% |
| Western Union | 51% |
| Token, Inc. | 0% |
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WorldRemit Customer Service
3.7/5
WorldRemit has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About WorldRemit's Customer Service
Address
62 Buckingham Gate, London, SW1E 6AJ United Kingdom
Website
www.worldremit.com
Quick Insights into WorldRemit Customer Service
WorldRemit's Customer Service score was rated highest by Male customers.
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Ranked WorldRemit Customer Service the Highest
WorldRemit Customer Service Score by Gender
WorldRemit's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
WorldRemit Customer Service Score by Usage
WorldRemit's Customer Service score was rated 3.1 stars by customers who have used WorldRemit's products/services for 5 to 10 Years.
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WorldRemit Customer Service vs. Competitors
Compared to its competitors, WorldRemit's Customer Service score is rated right above TransferWise, and is preceded by Accel Partners.
| COMPANY | Customer Service Score | |
|---|---|---|
| Accel Partners | 3.7/5 |
| WorldRemit | 3.7/5 |
| TransferWise | 3.6/5 |
| Western Union | 2.9/5 |
| Token, Inc. | N/A |
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WorldRemit as an Employer
2.2/5
WorldRemit has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
WorldRemit scored a 11 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of WorldRemit would recommend the brand to a friend. ENPS measures how likely WorldRemit employees would recommend working at WorldRemit to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
