100
NPS
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TRANSFAST
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About TRANSFAST's Brand
Worldwide Money Transfer & Payments Among its major competitors, TRANSFAST is ranked in 1st place for NPS while Remitly is 2nd, and Moneygram International is 3rd.
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
TRANSFAST Ranking
- #1 / 4 of its competitors
TRANSFAST NPS
TRANSFAST's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether TRANSFAST's customers would recommend using the product based on a scale of -100 to 100.
TRANSFAST Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
TRANSFAST NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
May 2024 100 | May 2024 | 100 |
How Other Brands Compare
TRANSFAST is ranked first for NPS among its competitors. Remitly and Moneygram International come in second and third, with Western Union coming in at #4.
TRANSFAST |  Western Union |  Remitly |  Moneygram International | |
| Global Ranking | #- | #148 | #- | #- |
| NPS | 100 | -16 | 23 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.83B | $1.50B | $1.07B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TRANSFAST NPS vs. Competitors
Compared to its competitors, TRANSFAST's NPS is rated right above Remitly.
| COMPANY | NPS Score | |
|---|---|---|
| TRANSFAST | 100 |
| Remitly | 23 |
| Moneygram International | -1 |
| Western Union | -16 |
TRANSFAST Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of TRANSFAST users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TRANSFAST Customer Loyalty vs. Competitors
Compared to its competitors, TRANSFAST's Customer Loyalty score is rated right above Moneygram International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TRANSFAST | 83% |
| Moneygram International | 77% |
| Western Union | 70% |
| Remitly | 68% |
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TRANSFAST Product Quality
3/5
TRANSFAST has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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TRANSFAST Product Information
TRANSFAST’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.transfast.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
TRANSFAST Product Quality vs. Competitors
Compared to its competitors, TRANSFAST's Product Quality score is rated right above Western Union, and is preceded by Moneygram International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Remitly | 3.4/5 |
| Moneygram International | 3.4/5 |
| TRANSFAST | 3/5 |
| Western Union | 2.9/5 |
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TRANSFAST Pricing
TRANSFAST ROI & Value For Money
4.1/5
TRANSFAST has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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TRANSFAST Pricing vs. Competitors
Compared to its competitors, TRANSFAST's ROI score is rated right above Remitly.
| COMPANY | Pricing Score | |
|---|---|---|
| TRANSFAST | 4.1/5 |
| Remitly | 3.6/5 |
| Moneygram International | 3.5/5 |
| Western Union | 2.9/5 |
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TRANSFAST Customer Satisfaction (CSAT)
TRANSFAST Customer Satisfaction (CSAT) Score
100 / 100
TRANSFAST has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TRANSFAST Customer Satisfaction vs. Competitors
Compared to its competitors, TRANSFAST's Customer Satisfaction score is rated right above Remitly.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TRANSFAST | 100% |
| Remitly | 66% |
| Moneygram International | 64% |
| Western Union | 51% |
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TRANSFAST Customer Service
4.1/5
TRANSFAST has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About TRANSFAST's Customer Service
Address
44 Wall Street, 4th Floor, New York City, NY
Website
https://www.transfast.com
Phone Number
212-382-2828
TRANSFAST Customer Service vs. Competitors
Compared to its competitors, TRANSFAST's Customer Service score is rated right above Remitly.
| COMPANY | Customer Service Score | |
|---|---|---|
| TRANSFAST | 4.1/5 |
| Remitly | 3.6/5 |
| Moneygram International | 3.4/5 |
| Western Union | 2.9/5 |
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TRANSFAST as an Employer
Consumer vs. Employees
TRANSFAST scored a 100 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of TRANSFAST would recommend the brand to a friend. ENPS measures how likely TRANSFAST employees would recommend working at TRANSFAST to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
