Remitly NPS & Customer Reviews

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About Remitly's Brand

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Among its major competitors, Remitly is ranked in 2nd place for NPS while TransferWise is 1st, and Revolut is 3rd.Their current market cap is $1.50B

Brand at a Glance

68%

Customer Loyalty

3.4/5

Product Quality

3.6/5

Pricing

3.6/5

Customer Service

Remitly CMO

Rob Singer

Rob Singer serves as the Chief Marketing Officer of Remitly. Rob started at Remitly in Oct of 2018. Rob currently resides in the San Francisco Bay Area.

Remitly Ranking

^#2 / 4 of its competitors

Remitly NPS

Remitly's Net Promoter Score (NPS) is a 23 with 58% Promoters, 7% Passives, and 35% Detractors. Net Promoter Score tracks whether Remitly's customers would recommend using the product based on a scale of -100 to 100.

Remitly Overall NPS

NPS

58%	Promoters
7%	Passives
35%	Detractors

Remitly NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2023 18	Jul 2023	18
Aug 2023 19	Aug 2023	19
Sep 2023 17	Sep 2023	17
Oct 2023 19	Oct 2023	19
Nov 2023 20	Nov 2023	20
Dec 2023 22	Dec 2023	22
Jan 2024 22	Jan 2024	22
Feb 2024 21	Feb 2024	21
Apr 2024 19	Apr 2024	19
May 2024 21	May 2024	21
Apr 2025 21	Apr 2025	21
Sep 2025 23	Sep 2025	23

How Other Brands Compare

Remitly is ranked second for NPS among its competitors. TransferWise and Revolut come in first and third, with Western Union coming in at #4. Among those competitors, it is the second most valued company behind Western Union.

	Remitly	Western Union	TransferWise	Revolut
Global Ranking	#-	#148	#-	#-
NPS	23	-16	30	11
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$1.50B	$9.83B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Remitly NPS by Gender

Female customers rated Remitly's NPS 81 points higher than Male customers.

Male

-15

Remitly's NPS was rated -15 by Male customers on Comparably.

40%

Promoters

Passives

55%

Detractors

Female

Remitly's NPS was rated 66 by Female customers on Comparably.

83%

Promoters

Passives

17%

Detractors

Remitly NPS by Ethnicity

Remitly's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -34	Caucasian	-34
Hispanic or Latino 100	Hispanic or Latino	100
African American/Black 100	African American/Black	100
Asian or Pacific Islander -16	Asian or Pacific Islander	-16
Other 20	Other	20

Remitly NPS by Age

Remitly's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

71%

15%

14%

26-30

55%

36%

36-40

50%

46-50

67%

33%

Remitly NPS by Usage

Remitly's NPS was rated the highest by customers who have used Remitly's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 31	Less than 1 Year	31
1 to 2 Years -20	1 to 2 Years	-20
2 to 5 Years 0	2 to 5 Years	0

Remitly NPS vs. Competitors

Compared to its competitors, Remitly's NPS is rated right above Revolut, and is preceded by TransferWise.

COMPANY		NPS Score
	TransferWise	30
	Remitly	23
	Revolut	11
	WorldRemit	11
	Western Union	-16

Remitly Customer Reviews

Out of the 10 Remitly customer reviews 6 were positive and 4 were constructive. Remitly customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Remitly Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Remitly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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68%

32%

Remitly Customer Loyalty Score by Gender

Male customers rated Remitly's Customer Loyalty score 3% higher than Female customers.

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Male

73%

Yes

Female

70%

Yes

Remitly Customer Loyalty Score by Ethnicity

Remitly's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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100

out of 100

Caucasian

100

out of 100

Hispanic or Latino

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Remitly Customer Loyalty Score by Age

Remitly's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 87%	18-25	87%
26-30 59%	26-30	59%
36-40 70%	36-40	70%
46-50 70%	46-50	70%

Remitly Customer Loyalty Score by Usage

Remitly's Customer Loyalty score was rated the highest by customers who have used Remitly's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	61%
1 to 2 Years	82%
2 to 5 Years	78%

Remitly Customer Loyalty Score by Industry

Remitly's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	60%
Banking and Financial Services	100%

Remitly Customer Loyalty vs. Competitors

Compared to its competitors, Remitly's Customer Loyalty score is rated right below Western Union.

COMPANY		Customer Loyalty Score
	WorldRemit	81%
	Revolut	78%
	TransferWise	74%
	Western Union	70%
	Remitly	68%

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Remitly Product Quality

3.4/5

Remitly has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Remitly Product Information

Remitly’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Remitly's product the highest. Reviewers from the Tech industry rated Remitly the lowest at 3.1.

Website: https://www.remitly.com/

Company Size: 1,001-5,000 Employees

Industry

Banking and Financial Services

Quick Insights into Remitly Product Quality

Remitly's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by Asian or Pacific Islander customers.

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Ranked Remitly Product Quality the Highest

Hispanic or Latino	5
Banking and Financial Services	4.6
18-25	3.9

Ranked Remitly Product Quality the Lowest

Male	2.7
2 to 5 Years	2.5
Asian or Pacific Islander	2.4

Remitly Product Quality Score by Gender

Female customers rated Remitly's Product Quality score 1 stars higher than Male customers.

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Male

2.7/5

Female

3.7/5

Remitly Product Quality Score by Ethnicity

Remitly's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 5	Hispanic or Latino	5
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 2.4	Asian or Pacific Islander	2.4
Other 2.7	Other	2.7

Remitly Product Quality Score by Age

Remitly's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 2.7	26-30	2.7
36-40 3.4	36-40	3.4
46-50 3.5	46-50	3.5

Remitly Product Quality Score by Usage

Remitly's Product Quality score was rated the highest by customers who have used Remitly's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.2
2 to 5 Years	2.5

Remitly Product Quality Score by Industry

Remitly's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	3.1
Banking and Financial Services	4.6

Remitly Product Quality vs. Competitors

Compared to its competitors, Remitly's Product Quality score is rated right above Western Union, and is preceded by WorldRemit.

COMPANY		Product Quality Score
	Revolut	3.9/5
	TransferWise	3.7/5
	WorldRemit	3.5/5
	Remitly	3.4/5
	Western Union	2.9/5

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Remitly Pricing

Remitly ROI & Value For Money

3.6/5

Remitly has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Remitly Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Remitly.

Quick Insights into Remitly ROI

Remitly's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Remitly's products/services for 2 to 5 Years.

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Ranked Remitly ROI the Highest

Banking and Financial Services	4.5
Hispanic or Latino	4.5
Female	3.9

Ranked Remitly ROI the Lowest

Male	2.8
Other	2.8
2 to 5 Years	2.7

Remitly ROI Score by Gender

Female customers rated Remitly's ROI score 1.1 stars higher than Male customers.

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Male

2.8/5

Female

3.9/5

Remitly ROI Score by Ethnicity

Remitly's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 4.5	Hispanic or Latino	4.5
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Other 2.8	Other	2.8

Remitly ROI Score by Age

Remitly's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 2.9	26-30	2.9
36-40 3.6	36-40	3.6
46-50 3.5	46-50	3.5

Remitly ROI Score by Usage

Remitly's ROI score was rated the highest by customers who have used Remitly's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.2
2 to 5 Years	2.7

Remitly ROI Score by Industry

Remitly's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	3.2
Banking and Financial Services	4.5

Remitly Pricing vs. Competitors

Compared to its competitors, Remitly's ROI score is rated right above Western Union, and is preceded by TransferWise.

COMPANY		Pricing Score
	Revolut	3.7/5
	WorldRemit	3.7/5
	TransferWise	3.6/5
	Remitly	3.6/5
	Western Union	2.9/5

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Remitly Customer Satisfaction (CSAT)

Remitly Customer Satisfaction (CSAT) Score

67 / 100

Remitly has an overall Customer Satisfaction score of 67 rated by its users and customers.

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Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	5%
Very Dissatisfied	20%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Remitly Customer Satisfaction

Remitly's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Male customers.

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Ranked Remitly Customer Satisfaction the Highest

African American/Black	100%
Female	82%
18-25	80%

Ranked Remitly Customer Satisfaction the Lowest

2 to 5 Years	50%
Asian or Pacific Islander	46%
Male	46%

Remitly Customer Satisfaction Score by Gender

Female customers rated Remitly's Customer Satisfaction score 36 points higher than Male customers.

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46 / 100

Male

	Very Satisfied	23%
	Satisfied	23%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	54%

82 / 100

Female

	Very Satisfied	46%
	Satisfied	36%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	9%
	Very Dissatisfied	9%

Remitly Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Remitly's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

CSAT according to African American/Black

Remitly's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	25%
Satisfied	75%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

75%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Remitly's Customer Satisfaction (CSAT) score was rated 46% according to Asian or Pacific Islander users and customers.

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46 / 100

Very Satisfied	28%
Satisfied	18%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	45%

Very Satisfied

28%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

45%

CSAT according to Other

Remitly's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

Remitly Customer Satisfaction Score by Age

Remitly's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

80%

26-30

67%

36-40

67%

Remitly Customer Satisfaction Score by Usage

Remitly's Customer Satisfaction score was rated the highest by customers who have used Remitly's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	69
1 to 2 Years	50
2 to 5 Years	50

Remitly Customer Satisfaction Score by Industry

Remitly's Customer Satisfaction score was rated 64 points by Tech industry customers.

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	"title": "Remitly Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
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Tech	64

Remitly Customer Satisfaction vs. Competitors

Compared to its competitors, Remitly's Customer Satisfaction score is rated right above Western Union, and is preceded by WorldRemit.

COMPANY		Customer Satisfaction (CSAT) Score
	TransferWise	76%
	Revolut	75%
	WorldRemit	67%
	Remitly	66%
	Western Union	51%

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Remitly Customer Service

3.6/5

Remitly has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Remitly's Customer Service

Address

401 Union St, Seattle, WA 98101

Website

https://www.remitly.com/

Phone Number

206-535-6152

Remitly's Social Links

Quick Insights into Remitly Customer Service

Remitly's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Remitly's products/services for 2 to 5 Years.

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Ranked Remitly Customer Service the Highest

Banking and Financial Services	4.6
Hispanic or Latino	4.6
18-25	3.9

Ranked Remitly Customer Service the Lowest

Male	2.8
Asian or Pacific Islander	2.6
2 to 5 Years	2.5

Remitly Customer Service Score by Gender

Female customers rated Remitly's Customer Service score 1.1 stars higher than Male customers.

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Male

2.8/5

Female

3.9/5

Remitly Customer Service Score by Ethnicity

Remitly's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 2.6	Asian or Pacific Islander	2.6
Other 2.7	Other	2.7

Remitly Customer Service Score by Age

Remitly's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 2.9	26-30	2.9
36-40 3.6	36-40	3.6
46-50 3.5	46-50	3.5

Remitly Customer Service Score by Usage

Remitly's Customer Service score was rated the highest by customers who have used Remitly's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	3.1
2 to 5 Years	2.5

Remitly Customer Service Score by Industry

Remitly's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	3.2
Banking and Financial Services	4.6

Remitly Customer Service vs. Competitors

Compared to its competitors, Remitly's Customer Service score is rated right above Western Union, and is preceded by TransferWise.

COMPANY		Customer Service Score
	Revolut	3.7/5
	WorldRemit	3.7/5
	TransferWise	3.6/5
	Remitly	3.6/5
	Western Union	2.9/5

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Remitly as an Employer

4.8/5

Remitly has a 4.8/5 stars for its overall company culture rated by their employees

top

CEO of Remitly

Matt Oppenheimer

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Remitly scored a 23 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of Remitly would recommend the brand to a friend. ENPS measures how likely Remitly employees would recommend working at Remitly to a friend.

Net Promoter Score

NPS Score

58%	Promoters
7%	Passive
35%	Detractors

Employee Net Promoter Score

eNPS Score

73%	Promoters
17%	Passive
10%	Detractors

Global Ranking Snapshot

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4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail