-51
NPS
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Great Western Bank
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About Great Western Bank's Brand
Great Western Bank is a full service bank providing banking services throughout Nebraska. Among its major competitors, Great Western Bank is ranked in 8th place for NPS while First National Bank is 1st, and Wells Fargo is 2nd.Their current market cap is $1.49B
Brand at a Glance
60%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Great Western Bank Ranking
- #4 / 4 of its competitors
Great Western Bank NPS
Great Western Bank's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Great Western Bank's customers would recommend using the product based on a scale of -100 to 100.
Great Western Bank Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Great Western Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Aug 2021 -50 | Aug 2021 | -50 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -25 | Jul 2022 | -25 |
Nov 2022 -40 | Nov 2022 | -40 |
Aug 2023 -51 | Aug 2023 | -51 |
How Other Brands Compare
Great Western Bank is ranked #4 for NPS among its competitors. First National Bank and Wells Fargo come in first and second, with Bank of America coming in at third. Among those competitors, it is the lowest valued company behind Bank of America.
Great Western Bank |  Wells Fargo |  Bank of America |  First National Bank | |
| Global Ranking | #- | #139 | #152 | #992 |
| NPS | -51 | 7 | 2 | 46 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.49B | $156.41B | $298.80B | $4.38B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Great Western Bank NPS vs. Competitors
Compared to its competitors, Great Western Bank's NPS is rated right below Bank of the West.
| COMPANY | NPS Score | |
|---|---|---|
| First National Bank | 46 |
| Wells Fargo | 7 |
 | Hy-vee | 2 |
| Bank of America | 2 |
 | American National Bank | N/A |
 | BankUnited | -37 |
 | Synchrony | -43 |
 | Bank of the West | -49 |
| Great Western Bank | -51 |
Great Western Bank Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Great Western Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Great Western Bank Customer Loyalty vs. Competitors
Compared to its competitors, Great Western Bank's Customer Loyalty score is rated right above American National Bank, and is preceded by BankUnited.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| First National Bank | 90% |
| Bank of America | 80% |
| Hy-vee | 77% |
| Wells Fargo | 71% |
| Bank of the West | 70% |
| Synchrony | 68% |
| BankUnited | 66% |
| Great Western Bank | 60% |
| American National Bank | N/A |
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Great Western Bank Product Quality
2.3/5
Great Western Bank has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Great Western Bank Product Information
Great Western Bank’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Great Western Bank Product Quality vs. Competitors
Compared to its competitors, Great Western Bank's Product Quality score is rated right above Bank of the West, and is preceded by BankUnited.
| COMPANY | Product Quality Score | |
|---|---|---|
| First National Bank | 4.1/5 |
| Hy-vee | 3.5/5 |
| Bank of America | 3.5/5 |
| Wells Fargo | 3.4/5 |
| BankUnited | 2.6/5 |
| Great Western Bank | 2.3/5 |
| Bank of the West | 2.2/5 |
| Synchrony | 2.1/5 |
| American National Bank | N/A |
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Great Western Bank Pricing
Great Western Bank ROI & Value For Money
2.2/5
Great Western Bank has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Great Western Bank Pricing vs. Competitors
Compared to its competitors, Great Western Bank's ROI score is rated right above Synchrony, and is preceded by BankUnited.
| COMPANY | Pricing Score | |
|---|---|---|
| First National Bank | 3.7/5 |
| Wells Fargo | 3.4/5 |
| Bank of America | 3.3/5 |
| Hy-vee | 3.2/5 |
| BankUnited | 2.6/5 |
| Great Western Bank | 2.2/5 |
| Synchrony | 2.1/5 |
| Bank of the West | 2.1/5 |
| American National Bank | N/A |
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Great Western Bank Customer Satisfaction (CSAT)
Great Western Bank Customer Satisfaction (CSAT) Score
40 / 100
Great Western Bank has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Great Western Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Great Western Bank's Customer Satisfaction score is rated right above BankUnited, and is preceded by Wells Fargo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| First National Bank | 83% |
| Bank of America | 70% |
| Hy-vee | 65% |
| Wells Fargo | 60% |
| Great Western Bank | 40% |
| BankUnited | 37% |
| Bank of the West | 32% |
| Synchrony | 30% |
| American National Bank | 0% |
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Great Western Bank Customer Service
2.2/5
Great Western Bank has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Great Western Bank's Customer Service
Address
Sioux Falls, SD United States of America
Website
http://www.greatwesternbank.com/
Great Western Bank Customer Service vs. Competitors
Compared to its competitors, Great Western Bank's Customer Service score is rated right above Synchrony, and is preceded by Bank of the West.
| COMPANY | Customer Service Score | |
|---|---|---|
| First National Bank | 3.9/5 |
| Wells Fargo | 3.5/5 |
| Hy-vee | 3.5/5 |
| Bank of America | 3.4/5 |
| BankUnited | 2.9/5 |
| Bank of the West | 2.2/5 |
| Great Western Bank | 2.2/5 |
| Synchrony | 2/5 |
| American National Bank | N/A |
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Great Western Bank as an Employer
3.8/5
Great Western Bank has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Great Western Bank scored a -51 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Great Western Bank would recommend the brand to a friend. ENPS measures how likely Great Western Bank employees would recommend working at Great Western Bank to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
