17
NPS
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LeMaitre Vascular
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About LeMaitre Vascular's Brand
LeMaitre Vascular, Inc., together with its subsidiaries, engages in the development, manufacture, and marketing of medical devices and Among its major competitors, LeMaitre Vascular is ranked in 3rd place for NPS while eSolutions is 1st, and Boston Scientific is 2nd.Their current market cap is $997.22M
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
LeMaitre Vascular Ranking
- #2 / 4 of its competitors
LeMaitre Vascular NPS
LeMaitre Vascular's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether LeMaitre Vascular's customers would recommend using the product based on a scale of -100 to 100.
LeMaitre Vascular Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
LeMaitre Vascular NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Aug 2022 33 | Aug 2022 | 33 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2025 0 | Jan 2025 | 0 |
Feb 2025 17 | Feb 2025 | 17 |
How Other Brands Compare
LeMaitre Vascular is ranked second for NPS among its competitors. Boston Scientific and Cardiovascular Systems come in first and third, with Rewalk Robotics coming in at #4. Among those competitors, it is the third most valued company behind Boston Scientific.
LeMaitre Vascular |  Boston Scientific |  Cardiovascular Systems |  Rewalk Robotics | |
| Global Ranking | #- | #323 | #- | #- |
| NPS | 17 | 24 | - | - |
| Valuation Updated every 24 hours for public companies | $997.22M | $54.80B | $1.51B | $110.83M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LeMaitre Vascular NPS vs. Competitors
Compared to its competitors, LeMaitre Vascular's NPS is rated right above W.L. Gore & Associates, and is preceded by Boston Scientific.
| COMPANY | NPS Score | |
|---|---|---|
 | eSolutions | 67 |
| Boston Scientific | 24 |
| LeMaitre Vascular | 17 |
 | W.L. Gore & Associates | 11 |
| Cardiovascular Systems | N/A |
LeMaitre Vascular Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of LeMaitre Vascular users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LeMaitre Vascular Customer Loyalty vs. Competitors
Compared to its competitors, LeMaitre Vascular's Customer Loyalty score is rated right above Boston Scientific, and is preceded by eSolutions.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| eSolutions | 100% |
| LeMaitre Vascular | 83% |
| Boston Scientific | 80% |
| W.L. Gore & Associates | 77% |
| Cardiovascular Systems | N/A |
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LeMaitre Vascular Product Quality
3.7/5
LeMaitre Vascular has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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LeMaitre Vascular Product Information
LeMaitre Vascular’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.lemaitre.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Healthcare
SaaS
LeMaitre Vascular Product Quality vs. Competitors
Compared to its competitors, LeMaitre Vascular's Product Quality score is rated right below Boston Scientific.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cardiovascular Systems | 5/5 |
| eSolutions | 4.5/5 |
| W.L. Gore & Associates | 3.9/5 |
| Boston Scientific | 3.7/5 |
| LeMaitre Vascular | 3.7/5 |
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LeMaitre Vascular Pricing
LeMaitre Vascular ROI & Value For Money
3.6/5
LeMaitre Vascular has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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LeMaitre Vascular Pricing vs. Competitors
Compared to its competitors, LeMaitre Vascular's ROI score is rated right above eSolutions, and is preceded by W.L. Gore & Associates.
| COMPANY | Pricing Score | |
|---|---|---|
| Cardiovascular Systems | 5/5 |
| Boston Scientific | 3.8/5 |
| W.L. Gore & Associates | 3.7/5 |
| LeMaitre Vascular | 3.6/5 |
| eSolutions | 3/5 |
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LeMaitre Vascular Customer Satisfaction (CSAT)
LeMaitre Vascular Customer Satisfaction (CSAT) Score
75 / 100
LeMaitre Vascular has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LeMaitre Vascular Customer Satisfaction vs. Competitors
Compared to its competitors, LeMaitre Vascular's Customer Satisfaction score is rated right above Boston Scientific, and is preceded by eSolutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| eSolutions | 100% |
| LeMaitre Vascular | 75% |
| Boston Scientific | 69% |
| W.L. Gore & Associates | 68% |
| Cardiovascular Systems | 0% |
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LeMaitre Vascular Customer Service
4/5
LeMaitre Vascular has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About LeMaitre Vascular's Customer Service
Address
63 Second Avenue, Burlington, MA
Website
http://www.lemaitre.com
Phone Number
7814255049
LeMaitre Vascular Customer Service vs. Competitors
Compared to its competitors, LeMaitre Vascular's Customer Service score is rated right above W.L. Gore & Associates, and is preceded by eSolutions.
| COMPANY | Customer Service Score | |
|---|---|---|
| eSolutions | 4/5 |
| LeMaitre Vascular | 4/5 |
| W.L. Gore & Associates | 3.9/5 |
| Boston Scientific | 3.8/5 |
| Cardiovascular Systems | N/A |
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LeMaitre Vascular as an Employer
3.9/5
LeMaitre Vascular has a 3.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
LeMaitre Vascular scored a 17 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of LeMaitre Vascular would recommend the brand to a friend. ENPS measures how likely LeMaitre Vascular employees would recommend working at LeMaitre Vascular to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
