11
NPS
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W.L. Gore & Associates
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About W.L. Gore & Associates' Brand
W. L. Gore & Associates is a uniquely creative, technology-driven enterprise focused on discovery and product innovation. Among its major competitors, W.L. Gore & Associates is ranked in 4th place for NPS while Medtronic is 1st, and LeMaitre Vascular is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
W.L. Gore & Associates Ranking
- #4 / 4 of its competitors
W.L. Gore & Associates NPS
W.L. Gore & Associates's Net Promoter Score (NPS) is a 11 with 46% Promoters, 19% Passives, and 35% Detractors. Net Promoter Score tracks whether W.L. Gore & Associates's customers would recommend using the product based on a scale of -100 to 100.
W.L. Gore & Associates Overall NPS
| 46% | Promoters |
|---|---|
| 19% | Passives |
| 35% | Detractors |
W.L. Gore & Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 8 | Oct 2023 | 8 |
Nov 2023 5 | Nov 2023 | 5 |
Jan 2024 10 | Jan 2024 | 10 |
Feb 2024 10 | Feb 2024 | 10 |
Mar 2024 10 | Mar 2024 | 10 |
May 2024 11 | May 2024 | 11 |
Jun 2024 6 | Jun 2024 | 6 |
Sep 2024 8 | Sep 2024 | 8 |
Feb 2025 7 | Feb 2025 | 7 |
Apr 2025 10 | Apr 2025 | 10 |
May 2025 12 | May 2025 | 12 |
Oct 2025 12 | Oct 2025 | 12 |
How Other Brands Compare
W.L. Gore & Associates is ranked #4 for NPS among its competitors. Medtronic and LeMaitre Vascular come in first and second, with The North Face coming in at third.
W.L. Gore & Associates |  The North Face |  Medtronic |  LeMaitre Vascular | |
| Global Ranking | #- | #466 | #546 | #- |
| NPS | 11 | 15 | 30 | 17 |
| Valuation Updated every 24 hours for public companies | - | $31.49B | $152.54B | $997.22M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
W.L. Gore & Associates NPS by Gender
Female customers rated W.L. Gore & Associates's NPS 48 points higher than Male customers.
Male
-14
W.L. Gore & Associates's NPS was rated -14 by Male customers on Comparably.
24%
Promoters
38%
Passives
38%
Detractors
Female
34
W.L. Gore & Associates's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
W.L. Gore & Associates NPS by Ethnicity
W.L. Gore & Associates's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 10 | Caucasian | 10 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
W.L. Gore & Associates NPS by Age
W.L. Gore & Associates's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
W.L. Gore & Associates NPS by Usage
W.L. Gore & Associates's NPS was rated the highest by customers who have used W.L. Gore & Associates's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
Over 10 Years -40 | Over 10 Years | -40 |
W.L. Gore & Associates NPS vs. Competitors
Compared to its competitors, W.L. Gore & Associates's NPS is rated right above Arc'teryx Equipment, and is preceded by The North Face.
| COMPANY | NPS Score | |
|---|---|---|
| Medtronic | 30 |
| LeMaitre Vascular | 17 |
| The North Face | 15 |
| W.L. Gore & Associates | 11 |
 | Arc'teryx Equipment | -50 |
W.L. Gore & Associates Customer Reviews
Out of the 3 W.L. Gore & Associates customer reviews 3 were positive and 0 were constructive. W.L. Gore & Associates customer reviews reflect that all customers have a favorable experience using the products/services of the company.
W.L. Gore & Associates Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of W.L. Gore & Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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W.L. Gore & Associates Customer Loyalty Score by Gender
Female customers rated W.L. Gore & Associates's Customer Loyalty score 12% higher than Male customers.
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Male
78%
Yes
Female
90%
Yes
W.L. Gore & Associates Customer Loyalty Score by Ethnicity
W.L. Gore & Associates's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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91
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
W.L. Gore & Associates Customer Loyalty Score by Age
W.L. Gore & Associates's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
46-50 82% | 46-50 | 82% |
W.L. Gore & Associates Customer Loyalty Score by Usage
W.L. Gore & Associates's Customer Loyalty score was rated the highest by customers who have used W.L. Gore & Associates's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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W.L. Gore & Associates Customer Loyalty Score by Industry
W.L. Gore & Associates's Customer Loyalty score was rated 70% by Tech industry customers.
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W.L. Gore & Associates Customer Loyalty vs. Competitors
Compared to its competitors, W.L. Gore & Associates's Customer Loyalty score is rated right above The North Face, and is preceded by Medtronic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| LeMaitre Vascular | 83% |
| Medtronic | 77% |
| W.L. Gore & Associates | 77% |
| The North Face | 71% |
| Arc'teryx Equipment | 55% |
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W.L. Gore & Associates Product Quality
3.9/5
W.L. Gore & Associates has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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W.L. Gore & Associates Product Information
W.L. Gore & Associates’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated W.L. Gore & Associates's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Quick Insights into W.L. Gore & Associates Product Quality
W.L. Gore & Associates's Product Quality score was rated highest by customers who have used W.L. Gore & Associates's products/services for 1 to 2 Years, and rated lowest by customers who have used W.L. Gore & Associates's products/services for Over 10 Years.
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Ranked W.L. Gore & Associates Product Quality the Highest
Ranked W.L. Gore & Associates Product Quality the Lowest
W.L. Gore & Associates Product Quality Score by Gender
Female customers rated W.L. Gore & Associates's Product Quality score 0.4 stars higher than Male customers.
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Male
4/5
Female
4.4/5
W.L. Gore & Associates Product Quality Score by Ethnicity
W.L. Gore & Associates's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
W.L. Gore & Associates Product Quality Score by Age
W.L. Gore & Associates's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4 | 41-45 | 4 |
46-50 3.8 | 46-50 | 3.8 |
W.L. Gore & Associates Product Quality Score by Usage
W.L. Gore & Associates's Product Quality score was rated the highest by customers who have used W.L. Gore & Associates's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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W.L. Gore & Associates Product Quality Score by Industry
W.L. Gore & Associates's Product Quality score was rated 3.8 stars by Tech industry customers.
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W.L. Gore & Associates Product Quality vs. Competitors
Compared to its competitors, W.L. Gore & Associates's Product Quality score is rated right above Arc'teryx Equipment, and is preceded by Medtronic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| W.L. Gore & Associates | 3.9/5 |
| Arc'teryx Equipment | 3.8/5 |
| LeMaitre Vascular | 3.7/5 |
| The North Face | 3.7/5 |
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W.L. Gore & Associates Pricing
W.L. Gore & Associates ROI & Value For Money
3.7/5
W.L. Gore & Associates has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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W.L. Gore & Associates Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into W.L. Gore & Associates ROI
W.L. Gore & Associates's ROI score was rated highest by customers who have used W.L. Gore & Associates's products/services for Less than 1 Year, and rated lowest by customers who have used W.L. Gore & Associates's products/services for Over 10 Years.
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Ranked W.L. Gore & Associates ROI the Highest
Ranked W.L. Gore & Associates ROI the Lowest
W.L. Gore & Associates ROI Score by Gender
Male customers rated W.L. Gore & Associates's ROI score 0.1 stars higher than Female customers.
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Male
3.8/5
Female
3.7/5
W.L. Gore & Associates ROI Score by Ethnicity
W.L. Gore & Associates's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
W.L. Gore & Associates ROI Score by Age
W.L. Gore & Associates's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.3 | 41-45 | 3.3 |
46-50 3.8 | 46-50 | 3.8 |
W.L. Gore & Associates ROI Score by Usage
W.L. Gore & Associates's ROI score was rated the highest by customers who have used W.L. Gore & Associates's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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W.L. Gore & Associates ROI Score by Industry
W.L. Gore & Associates's ROI score was rated 3.8 stars by Tech industry customers.
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W.L. Gore & Associates Pricing vs. Competitors
Compared to its competitors, W.L. Gore & Associates's ROI score is rated right above LeMaitre Vascular, and is preceded by Medtronic.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| W.L. Gore & Associates | 3.7/5 |
| LeMaitre Vascular | 3.6/5 |
| Arc'teryx Equipment | 3.5/5 |
| The North Face | 3.4/5 |
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W.L. Gore & Associates Customer Satisfaction (CSAT)
W.L. Gore & Associates Customer Satisfaction (CSAT) Score
68 / 100
W.L. Gore & Associates has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
48%
Satisfied
20%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
8%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into W.L. Gore & Associates Customer Satisfaction
W.L. Gore & Associates's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used W.L. Gore & Associates's products/services for Over 10 Years.
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Ranked W.L. Gore & Associates Customer Satisfaction the Highest
Ranked W.L. Gore & Associates Customer Satisfaction the Lowest
W.L. Gore & Associates Customer Satisfaction Score by Gender
Male customers rated W.L. Gore & Associates's Customer Satisfaction score 24 points higher than Female customers.
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87 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 49% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
63 / 100
FemaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 13% | |
Very Dissatisfied | 11% |
W.L. Gore & Associates Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
W.L. Gore & Associates' Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to Asian or Pacific Islander
W.L. Gore & Associates' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
W.L. Gore & Associates Customer Satisfaction Score by Age
W.L. Gore & Associates's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% | |||||||||||||||
| 46-50 | 80% |
W.L. Gore & Associates Customer Satisfaction Score by Usage
W.L. Gore & Associates's Customer Satisfaction score was rated the highest by customers who have used W.L. Gore & Associates's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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W.L. Gore & Associates Customer Satisfaction Score by Industry
W.L. Gore & Associates's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}W.L. Gore & Associates Customer Satisfaction vs. Competitors
Compared to its competitors, W.L. Gore & Associates's Customer Satisfaction score is rated right above Arc'teryx Equipment, and is preceded by Medtronic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LeMaitre Vascular | 75% |
| Medtronic | 72% |
| W.L. Gore & Associates | 68% |
| Arc'teryx Equipment | 67% |
| The North Face | 65% |
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W.L. Gore & Associates Customer Service
3.9/5
W.L. Gore & Associates has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About W.L. Gore & Associates's Customer Service
Address
555 Paper Mill Road, Newark, NJ
Website
http://www.gore.com/en_xx//?rdct=gore.com
Phone Number
4103920521
Quick Insights into W.L. Gore & Associates Customer Service
W.L. Gore & Associates's Customer Service score was rated highest by customers who have used W.L. Gore & Associates's products/services for Less than 1 Year, and rated lowest by customers who have used W.L. Gore & Associates's products/services for Over 10 Years.
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Ranked W.L. Gore & Associates Customer Service the Highest
Ranked W.L. Gore & Associates Customer Service the Lowest
W.L. Gore & Associates Customer Service Score by Gender
Male customers rated W.L. Gore & Associates's Customer Service score 0.1 stars higher than Female customers.
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Male
4.2/5
Female
4.1/5
W.L. Gore & Associates Customer Service Score by Ethnicity
W.L. Gore & Associates's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
W.L. Gore & Associates Customer Service Score by Age
W.L. Gore & Associates's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
46-50 4.5 | 46-50 | 4.5 |
W.L. Gore & Associates Customer Service Score by Usage
W.L. Gore & Associates's Customer Service score was rated the highest by customers who have used W.L. Gore & Associates's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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W.L. Gore & Associates Customer Service Score by Industry
W.L. Gore & Associates's Customer Service score was rated 4.6 stars by Tech industry customers.
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W.L. Gore & Associates Customer Service vs. Competitors
Compared to its competitors, W.L. Gore & Associates's Customer Service score is rated right above The North Face, and is preceded by LeMaitre Vascular.
| COMPANY | Customer Service Score | |
|---|---|---|
| Arc'teryx Equipment | 4.2/5 |
| Medtronic | 4/5 |
| LeMaitre Vascular | 4/5 |
| W.L. Gore & Associates | 3.9/5 |
| The North Face | 3.4/5 |
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W.L. Gore & Associates as an Employer
Consumer vs. Employees
W.L. Gore & Associates scored a 11 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of W.L. Gore & Associates would recommend the brand to a friend. ENPS measures how likely W.L. Gore & Associates employees would recommend working at W.L. Gore & Associates to a friend.
Net Promoter Score
11
NPS Score
| 46% | Promoters |
|---|---|
| 19% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 36% | Promoters |
|---|---|
| 16% | Passive |
| 48% | Detractors |
