-50
NPS
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Arc'teryx Equipment
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About Arc'teryx Equipment's Brand
Manufacturer of sporting gear and clothing. The company designs and manufactures technical outerwear and layering systems, performance backpacks and climbing equipment. Among its major competitors, Arc'teryx Equipment is ranked in 4th place for NPS while Salomon is 1st, and Patagonia is 2nd.
Brand at a Glance
55%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
4.2/5
Customer Service
Arc'teryx Equipment Ranking
- #4 / 4 of its competitors
Arc'teryx Equipment NPS
Arc'teryx Equipment's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Arc'teryx Equipment's customers would recommend using the product based on a scale of -100 to 100.
Arc'teryx Equipment Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Arc'teryx Equipment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -50 | Jan 2023 | -50 |
Jul 2023 -66 | Jul 2023 | -66 |
Sep 2023 -50 | Sep 2023 | -50 |
How Other Brands Compare
Arc'teryx Equipment is ranked #4 for NPS among its competitors. Salomon and Patagonia come in first and second, with The North Face coming in at third.
Arc'teryx Equipment |  Patagonia |  The North Face |  Salomon | |
| Global Ranking | #- | #163 | #466 | #- |
| NPS | -50 | 60 | 15 | 85 |
| Valuation Updated every 24 hours for public companies | - | - | $31.49B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arc'teryx Equipment NPS vs. Competitors
Compared to its competitors, Arc'teryx Equipment's NPS is rated right above Marmot, and is preceded by The North Face.
| COMPANY | NPS Score | |
|---|---|---|
| Salomon | 85 |
| Patagonia | 60 |
| The North Face | 15 |
| Arc'teryx Equipment | -50 |
 | Marmot | -59 |
Arc'teryx Equipment Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Arc'teryx Equipment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Arc'teryx Equipment Customer Loyalty vs. Competitors
Compared to its competitors, Arc'teryx Equipment's Customer Loyalty score is rated right above Marmot, and is preceded by The North Face.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Salomon | 86% |
| Patagonia | 81% |
| The North Face | 71% |
| Arc'teryx Equipment | 55% |
| Marmot | 54% |
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Arc'teryx Equipment Product Quality
3.8/5
Arc'teryx Equipment has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Arc'teryx Equipment Product Information
Arc'teryx Equipment’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.arcteryx.com
- Company Size
- 501-1,000 Employees
Arc'teryx Equipment Product Quality vs. Competitors
Compared to its competitors, Arc'teryx Equipment's Product Quality score is rated right above The North Face, and is preceded by Salomon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Patagonia | 4.5/5 |
| Salomon | 4.4/5 |
| Arc'teryx Equipment | 3.8/5 |
| The North Face | 3.7/5 |
| Marmot | 3/5 |
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Arc'teryx Equipment Pricing
Arc'teryx Equipment ROI & Value For Money
3.5/5
Arc'teryx Equipment has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Arc'teryx Equipment Pricing vs. Competitors
Compared to its competitors, Arc'teryx Equipment's ROI score is rated right above The North Face, and is preceded by Patagonia.
| COMPANY | Pricing Score | |
|---|---|---|
| Salomon | 4.2/5 |
| Patagonia | 4.2/5 |
| Arc'teryx Equipment | 3.5/5 |
| The North Face | 3.4/5 |
| Marmot | 2.7/5 |
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Arc'teryx Equipment Customer Satisfaction (CSAT)
Arc'teryx Equipment Customer Satisfaction (CSAT) Score
67 / 100
Arc'teryx Equipment has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Arc'teryx Equipment Customer Satisfaction vs. Competitors
Compared to its competitors, Arc'teryx Equipment's Customer Satisfaction score is rated right above The North Face, and is preceded by Patagonia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Salomon | 100% |
| Patagonia | 93% |
| Arc'teryx Equipment | 67% |
| The North Face | 65% |
| Marmot | 34% |
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Arc'teryx Equipment Customer Service
4.2/5
Arc'teryx Equipment has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Arc'teryx Equipment's Customer Service
Address
110 - 2220 Dollarton Highway, North Vancouver, V7H 1A8
Website
www.arcteryx.com
Arc'teryx Equipment Customer Service vs. Competitors
Compared to its competitors, Arc'teryx Equipment's Customer Service score is rated right above The North Face, and is preceded by Patagonia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Salomon | 4.4/5 |
| Patagonia | 4.3/5 |
| Arc'teryx Equipment | 4.2/5 |
| The North Face | 3.4/5 |
| Marmot | 2.1/5 |
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Consumer vs. Employees
Arc'teryx Equipment scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Arc'teryx Equipment would recommend the brand to a friend. ENPS measures how likely Arc'teryx Equipment employees would recommend working at Arc'teryx Equipment to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
