56
NPS
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Lettuce Entertain You Enterprises
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About Lettuce Entertain You Enterprises' Brand
Since 1971, LEYE has maintained a sense of humor and enjoyment while creating high quality, successful restaurants. Among its major competitors, Lettuce Entertain You Enterprises is ranked in 1st place for NPS while Brinker International is 2nd, and Levy Restaurants is 3rd.
Brand at a Glance
79%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Lettuce Entertain You Enterprises Ranking
- #1 / 4 of its competitors
Lettuce Entertain You Enterprises NPS
Lettuce Entertain You Enterprises's Net Promoter Score (NPS) is a 56 with 67% Promoters, 22% Passives, and 11% Detractors. Net Promoter Score tracks whether Lettuce Entertain You Enterprises's customers would recommend using the product based on a scale of -100 to 100.
Lettuce Entertain You Enterprises Overall NPS
| 67% | Promoters |
|---|---|
| 22% | Passives |
| 11% | Detractors |
Lettuce Entertain You Enterprises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Jun 2022 66 | Jun 2022 | 66 |
Mar 2023 75 | Mar 2023 | 75 |
May 2023 40 | May 2023 | 40 |
Feb 2024 49 | Feb 2024 | 49 |
Jan 2025 57 | Jan 2025 | 57 |
Mar 2025 50 | Mar 2025 | 50 |
Jul 2025 55 | Jul 2025 | 55 |
How Other Brands Compare
Lettuce Entertain You Enterprises is ranked first for NPS among its competitors. Brinker International and Levy Restaurants come in second and third, with OpenTable coming in at #4.
Lettuce Entertain You Enterprises |  Levy Restaurants |  OpenTable |  Brinker International | |
| Global Ranking | #- | #533 | #- | #- |
| NPS | 56 | 32 | 20 | 38 |
| Valuation Updated every 24 hours for public companies | - | - | $56.03B | $3.26B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lettuce Entertain You Enterprises NPS by Gender
Lettuce Entertain You Enterprises's NPS was rated 67 by Female customers on Comparably.
Female
67
Lettuce Entertain You Enterprises's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Lettuce Entertain You Enterprises's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Lettuce Entertain You Enterprises NPS vs. Competitors
Compared to its competitors, Lettuce Entertain You Enterprises's NPS is rated right above Brinker International.
| COMPANY | NPS Score | |
|---|---|---|
| Lettuce Entertain You Enterprises | 56 |
| Brinker International | 38 |
| Levy Restaurants | 32 |
| OpenTable | 20 |
Lettuce Entertain You Enterprises Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Lettuce Entertain You Enterprises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lettuce Entertain You Enterprises Customer Loyalty Score by Gender
Lettuce Entertain You Enterprises's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lettuce Entertain You Enterprises.
Female
70%
Yes
Male
N/A
Yes
Lettuce Entertain You Enterprises Customer Loyalty vs. Competitors
Compared to its competitors, Lettuce Entertain You Enterprises's Customer Loyalty score is rated right above Levy Restaurants, and is preceded by OpenTable.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| OpenTable | 82% |
| Lettuce Entertain You Enterprises | 79% |
| Levy Restaurants | 79% |
| Brinker International | 75% |
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Lettuce Entertain You Enterprises Product Quality
4.2/5
Lettuce Entertain You Enterprises has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Lettuce Entertain You Enterprises Product Information
Lettuce Entertain You Enterprises’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.leye.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Food and Beverages
Quick Insights into Lettuce Entertain You Enterprises Product Quality
Lettuce Entertain You Enterprises's Product Quality score was rated highest by Female customers.
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Ranked Lettuce Entertain You Enterprises Product Quality the Highest
Lettuce Entertain You Enterprises Product Quality Score by Gender
Lettuce Entertain You Enterprises's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lettuce Entertain You Enterprises.
Female
4.6/5
Male
N/A
Lettuce Entertain You Enterprises Product Quality vs. Competitors
Compared to its competitors, Lettuce Entertain You Enterprises's Product Quality score is rated right above Brinker International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lettuce Entertain You Enterprises | 4.2/5 |
| Brinker International | 3.7/5 |
| OpenTable | 3.6/5 |
| Levy Restaurants | 3.4/5 |
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Lettuce Entertain You Enterprises Pricing
Lettuce Entertain You Enterprises ROI & Value For Money
3.9/5
Lettuce Entertain You Enterprises has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Lettuce Entertain You Enterprises ROI
Lettuce Entertain You Enterprises's ROI score was rated highest by Female customers.
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Ranked Lettuce Entertain You Enterprises ROI the Highest
Lettuce Entertain You Enterprises ROI Score by Gender
Lettuce Entertain You Enterprises's ROI score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lettuce Entertain You Enterprises.
Female
4.5/5
Male
N/A
Lettuce Entertain You Enterprises Pricing vs. Competitors
Compared to its competitors, Lettuce Entertain You Enterprises's ROI score is rated right above Brinker International.
| COMPANY | Pricing Score | |
|---|---|---|
| Lettuce Entertain You Enterprises | 3.9/5 |
| Brinker International | 3.8/5 |
| Levy Restaurants | 3.7/5 |
| OpenTable | 3.4/5 |
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Lettuce Entertain You Enterprises Customer Satisfaction (CSAT)
Lettuce Entertain You Enterprises Customer Satisfaction (CSAT) Score
80 / 100
Lettuce Entertain You Enterprises has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lettuce Entertain You Enterprises Customer Satisfaction vs. Competitors
Compared to its competitors, Lettuce Entertain You Enterprises's Customer Satisfaction score is rated right above OpenTable.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lettuce Entertain You Enterprises | 80% |
| OpenTable | 68% |
| Levy Restaurants | 63% |
| Brinker International | 59% |
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Lettuce Entertain You Enterprises Customer Service
4/5
Lettuce Entertain You Enterprises has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Lettuce Entertain You Enterprises's Customer Service
Address
Chicago, IL
Website
http://www.leye.com/
Phone Number
(773) 878-7340
Quick Insights into Lettuce Entertain You Enterprises Customer Service
Lettuce Entertain You Enterprises's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Lettuce Entertain You Enterprises' Customer Service score.
Ranked Lettuce Entertain You Enterprises Customer Service the Highest
Lettuce Entertain You Enterprises Customer Service Score by Gender
Lettuce Entertain You Enterprises's Customer Service score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lettuce Entertain You Enterprises.
Female
4.5/5
Male
N/A
Lettuce Entertain You Enterprises Customer Service vs. Competitors
Compared to its competitors, Lettuce Entertain You Enterprises's Customer Service score is rated right above Brinker International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lettuce Entertain You Enterprises | 4/5 |
| Brinker International | 3.9/5 |
| Levy Restaurants | 3.7/5 |
| OpenTable | 3.3/5 |
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Lettuce Entertain You Enterprises as an Employer
3.2/5
Lettuce Entertain You Enterprises has a 3.2/5 stars for its overall company culture rated by their employees
top
25%
CEO of Lettuce Entertain You Enterprises
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Lettuce Entertain You Enterprises scored a 56 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Lettuce Entertain You Enterprises would recommend the brand to a friend. ENPS measures how likely Lettuce Entertain You Enterprises employees would recommend working at Lettuce Entertain You Enterprises to a friend.
Net Promoter Score
56
NPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 39% | Promoters |
|---|---|
| 13% | Passive |
| 48% | Detractors |
