-10
NPS
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LifeScan
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About LifeScan's Brand
LifeScan manufactures and markets blood glucose monitoring systems. Among its major competitors, LifeScan is ranked in 5th place for NPS while Abbott is 1st, and Johnson & Johnson is 2nd.
Brand at a Glance
89%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
LifeScan CMO
LifeScan Ranking
- #4 / 4 of its competitors
LifeScan NPS
LifeScan's Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether LifeScan's customers would recommend using the product based on a scale of -100 to 100.
LifeScan Overall NPS
| 40% | Promoters |
|---|---|
| 10% | Passives |
| 50% | Detractors |
LifeScan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 25 | Nov 2022 | 25 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -17 | Mar 2023 | -17 |
Aug 2023 -1 | Aug 2023 | -1 |
Sep 2023 -13 | Sep 2023 | -13 |
Aug 2024 -22 | Aug 2024 | -22 |
Jun 2025 -10 | Jun 2025 | -10 |
How Other Brands Compare
LifeScan is ranked #4 for NPS among its competitors. Abbott and Johnson & Johnson come in first and second, with DexCom coming in at third.
LifeScan |  Johnson & Johnson |  Abbott |  DexCom | |
| Global Ranking | #- | #89 | #168 | #- |
| NPS | -10 | 26 | 35 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $428.68B | $210.71B | $40.29B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LifeScan NPS by Ethnicity
LifeScan's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
LifeScan NPS by Usage
LifeScan's NPS was rated -100 points by customers who have used LifeScan's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
LifeScan NPS vs. Competitors
Compared to its competitors, LifeScan's NPS is rated right below Animas Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Abbott | 35 |
| Johnson & Johnson | 26 |
 | DePuy Synthes | 18 |
| DexCom | 11 |
 | Animas Corporation | N/A |
| LifeScan | -10 |
LifeScan Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of LifeScan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LifeScan Customer Loyalty Score by Ethnicity
LifeScan's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LifeScan.
100
out of 100
Caucasian
LifeScan Customer Loyalty Score by Usage
LifeScan's Customer Loyalty score was rated 100% by customers who have used LifeScan's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LifeScan Customer Loyalty vs. Competitors
Compared to its competitors, LifeScan's Customer Loyalty score is rated right above Abbott.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| LifeScan | 89% |
| Abbott | 81% |
| Johnson & Johnson | 79% |
| DexCom | 79% |
| DePuy Synthes | 76% |
| Animas Corporation | N/A |
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LifeScan Product Quality
3/5
LifeScan has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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LifeScan Product Information
LifeScan’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.lifescan.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
Healthcare
SaaS
Quick Insights into LifeScan Product Quality
LifeScan's Product Quality score was rated highest by Caucasian customers.
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Ranked LifeScan Product Quality the Highest
LifeScan Product Quality Score by Ethnicity
LifeScan's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LifeScan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
LifeScan Product Quality Score by Usage
LifeScan's Product Quality score was rated 1.5 stars by customers who have used LifeScan's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LifeScan Product Quality vs. Competitors
Compared to its competitors, LifeScan's Product Quality score is rated right above Animas Corporation, and is preceded by DexCom.
| COMPANY | Product Quality Score | |
|---|---|---|
| Johnson & Johnson | 4/5 |
| Abbott | 4/5 |
| DePuy Synthes | 3.9/5 |
| DexCom | 3.4/5 |
| LifeScan | 3/5 |
| Animas Corporation | N/A |
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LifeScan Pricing
LifeScan ROI & Value For Money
2.9/5
LifeScan has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into LifeScan ROI
LifeScan's ROI score was rated highest by Caucasian customers.
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Ranked LifeScan ROI the Highest
LifeScan ROI Score by Ethnicity
LifeScan's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LifeScan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
LifeScan ROI Score by Usage
LifeScan's ROI score was rated 1.5 stars by customers who have used LifeScan's products/services for Over 10 Years.
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LifeScan Pricing vs. Competitors
Compared to its competitors, LifeScan's ROI score is rated right above Animas Corporation, and is preceded by DexCom.
| COMPANY | Pricing Score | |
|---|---|---|
| Abbott | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| DePuy Synthes | 3.7/5 |
| DexCom | 3.3/5 |
| LifeScan | 2.9/5 |
| Animas Corporation | N/A |
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LifeScan Customer Satisfaction (CSAT)
LifeScan Customer Satisfaction (CSAT) Score
51 / 100
LifeScan has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LifeScan Customer Satisfaction
LifeScan's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked LifeScan Customer Satisfaction the Highest
LifeScan Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LifeScan's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
LifeScan Customer Satisfaction Score by Usage
LifeScan's Customer Satisfaction score was rated 0 points by customers who have used LifeScan's products/services for Over 10 Years.
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LifeScan Customer Satisfaction vs. Competitors
Compared to its competitors, LifeScan's Customer Satisfaction score is rated right above Animas Corporation, and is preceded by DexCom.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Johnson & Johnson | 78% |
| Abbott | 76% |
| DePuy Synthes | 71% |
| DexCom | 64% |
| LifeScan | 51% |
| Animas Corporation | 0% |
Unlock LifeScan Customer Satisfaction vs. Competitors Data
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LifeScan Customer Service
3/5
LifeScan has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About LifeScan's Customer Service
Address
1000 Gibraltar Drive, Milpitas, CA 95035
Website
https://www.lifescan.com/
Phone Number
408-263-9789
Quick Insights into LifeScan Customer Service
LifeScan's Customer Service score was rated highest by Caucasian customers.
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Ranked LifeScan Customer Service the Highest
LifeScan Customer Service Score by Ethnicity
LifeScan's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
LifeScan Customer Service Score by Usage
LifeScan's Customer Service score was rated 1.5 stars by customers who have used LifeScan's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LifeScan Customer Service vs. Competitors
Compared to its competitors, LifeScan's Customer Service score is rated right above Animas Corporation, and is preceded by DexCom.
| COMPANY | Customer Service Score | |
|---|---|---|
| Johnson & Johnson | 4/5 |
| Abbott | 3.9/5 |
| DePuy Synthes | 3.6/5 |
| DexCom | 3.3/5 |
| LifeScan | 3/5 |
| Animas Corporation | N/A |
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LifeScan as an Employer
2.8/5
LifeScan has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
LifeScan scored a -10 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of LifeScan would recommend the brand to a friend. ENPS measures how likely LifeScan employees would recommend working at LifeScan to a friend.
Net Promoter Score
-10
NPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 31% | Promoters |
|---|---|
| 5% | Passive |
| 64% | Detractors |
