-19
NPS
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Lightspeed Systems
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About Lightspeed Systems' Brand
Lightspeed Systems is the no. 1 edtech solution provider in web filtering, mobile device management and classroom management. Headquartered in Austin, Texas. Among its major competitors, Lightspeed Systems is ranked in 2nd place for NPS while Cisco is 1st, and GoGuardian is 3rd.
Brand at a Glance
42%
Customer Loyalty
2.5/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Lightspeed Systems Ranking
- #2 / 4 of its competitors
Lightspeed Systems NPS
Lightspeed Systems's Net Promoter Score (NPS) is a -19 with 36% Promoters, 9% Passives, and 55% Detractors. Net Promoter Score tracks whether Lightspeed Systems's customers would recommend using the product based on a scale of -100 to 100.
Lightspeed Systems Overall NPS
| 36% | Promoters |
|---|---|
| 9% | Passives |
| 55% | Detractors |
Lightspeed Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
Dec 2022 -29 | Dec 2022 | -29 |
Apr 2024 0 | Apr 2024 | 0 |
Aug 2025 -10 | Aug 2025 | -10 |
Sep 2025 -18 | Sep 2025 | -18 |
How Other Brands Compare
Lightspeed Systems is ranked second for NPS among its competitors. Cisco and GoGuardian come in first and third, with Securly coming in at #4.
Lightspeed Systems |  Cisco |  Securly |  GoGuardian | |
| Global Ranking | #- | #71 | #- | #- |
| NPS | -19 | 36 | -67 | -32 |
| Valuation Updated every 24 hours for public companies | - | $192.85B | $65.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lightspeed Systems NPS vs. Competitors
Compared to its competitors, Lightspeed Systems's NPS is rated right above GoGuardian, and is preceded by Untangle.
| COMPANY | NPS Score | |
|---|---|---|
| Cisco | 36 |
 | Untangle | N/A |
| Lightspeed Systems | -19 |
| GoGuardian | -32 |
| Securly | -67 |
Lightspeed Systems Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Lightspeed Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lightspeed Systems Customer Loyalty vs. Competitors
Compared to its competitors, Lightspeed Systems's Customer Loyalty score is rated right above Securly, and is preceded by GoGuardian.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cisco | 81% |
| GoGuardian | 63% |
| Lightspeed Systems | 42% |
| Securly | 42% |
| Untangle | N/A |
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Lightspeed Systems Product Quality
2.5/5
Lightspeed Systems has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Lightspeed Systems Product Information
Lightspeed Systems’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Education
Lightspeed Systems Product Quality vs. Competitors
Compared to its competitors, Lightspeed Systems's Product Quality score is rated right above GoGuardian, and is preceded by Cisco.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cisco | 4.1/5 |
| Lightspeed Systems | 2.5/5 |
| GoGuardian | 2.3/5 |
| Securly | 1.5/5 |
| Untangle | N/A |
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Lightspeed Systems Pricing
Lightspeed Systems ROI & Value For Money
2.7/5
Lightspeed Systems has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Lightspeed Systems Pricing vs. Competitors
Compared to its competitors, Lightspeed Systems's ROI score is rated right above GoGuardian, and is preceded by Cisco.
| COMPANY | Pricing Score | |
|---|---|---|
| Cisco | 4/5 |
| Lightspeed Systems | 2.7/5 |
| GoGuardian | 2.2/5 |
| Securly | 1.5/5 |
| Untangle | N/A |
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Lightspeed Systems Customer Satisfaction (CSAT)
Lightspeed Systems Customer Satisfaction (CSAT) Score
50 / 100
Lightspeed Systems has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lightspeed Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Lightspeed Systems's Customer Satisfaction score is rated right above GoGuardian, and is preceded by Cisco.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cisco | 77% |
| Lightspeed Systems | 50% |
| GoGuardian | 35% |
| Securly | 16% |
| Untangle | 0% |
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Lightspeed Systems Customer Service
2.7/5
Lightspeed Systems has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Lightspeed Systems's Customer Service
Address
Austin, TX 78746
Website
http://www.lightspeedsystems.com
Phone Number
737.205.2500
Lightspeed Systems's Social Links
Lightspeed Systems Customer Service vs. Competitors
Compared to its competitors, Lightspeed Systems's Customer Service score is rated right above GoGuardian, and is preceded by Cisco.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cisco | 4.1/5 |
| Lightspeed Systems | 2.7/5 |
| GoGuardian | 2.1/5 |
| Securly | 1.5/5 |
| Untangle | N/A |
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Lightspeed Systems as an Employer
4.1/5
Lightspeed Systems has a 4.1/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Lightspeed Systems scored a -19 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Lightspeed Systems would recommend the brand to a friend. ENPS measures how likely Lightspeed Systems employees would recommend working at Lightspeed Systems to a friend.
Net Promoter Score
-19
NPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
