GoGuardian NPS & Customer Reviews

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GoGuardian

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GoGuardian

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About GoGuardian's Brand

Among its major competitors, GoGuardian is ranked in 4th place for NPS while Absolute Software is 1st, and CrowdStrike is 2nd.

Brand at a Glance

63%

Customer Loyalty

2.3/5

Product Quality

2.2/5

Pricing

2.1/5

Customer Service

GoGuardian Ranking

^#3 / 4 of its competitors

GoGuardian NPS

GoGuardian's Net Promoter Score (NPS) is a -32 with 28% Promoters, 12% Passives, and 60% Detractors. Net Promoter Score tracks whether GoGuardian's customers would recommend using the product based on a scale of -100 to 100.

GoGuardian Overall NPS

-32

NPS

28%	Promoters
12%	Passives
60%	Detractors

GoGuardian NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2024 -29	Mar 2024	-29
May 2024 -28	May 2024	-28
Sep 2024 -31	Sep 2024	-31
Oct 2024 -33	Oct 2024	-33
Nov 2024 -33	Nov 2024	-33
Jan 2025 -32	Jan 2025	-32
Feb 2025 -33	Feb 2025	-33
Mar 2025 -33	Mar 2025	-33
May 2025 -33	May 2025	-33
Oct 2025 -31	Oct 2025	-31
Dec 2025 -31	Dec 2025	-31
Jan 2026 -31	Jan 2026	-31

How Other Brands Compare

GoGuardian is ranked third for NPS among its competitors. CrowdStrike and Cylance come in first and second, with Securly coming in at #4.

	GoGuardian	CrowdStrike	Cylance	Securly
Global Ranking	#-	#972	#-	#-
NPS	-32	42	0	-67
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$37.95B	$4.77B	$65.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

GoGuardian NPS by Gender

Male customers rated GoGuardian's NPS 23 points higher than Female customers.

Male

-44

GoGuardian's NPS was rated -44 by Male customers on Comparably.

20%

Promoters

16%

Passives

64%

Detractors

Female

-67

GoGuardian's NPS was rated -67 by Female customers on Comparably.

13%

Promoters

Passives

80%

Detractors

GoGuardian NPS by Ethnicity

GoGuardian's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -55	Caucasian	-55
African American/Black -20	African American/Black	-20
Asian or Pacific Islander -83	Asian or Pacific Islander	-83
Other -66	Other	-66

GoGuardian NPS by Age

GoGuardian's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

24%

71%

26-30

40%

60%

31-35

40%

20%

40%

36-40

20%

80%

41-45

20%

80%

GoGuardian NPS by Usage

GoGuardian's NPS was rated the highest by customers who have used GoGuardian's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -58	Less than 1 Year	-58
1 to 2 Years -37	1 to 2 Years	-37
2 to 5 Years -78	2 to 5 Years	-78
5 to 10 Years -66	5 to 10 Years	-66
Over 10 Years -20	Over 10 Years	-20

GoGuardian NPS vs. Competitors

Compared to its competitors, GoGuardian's NPS is rated right above Securly, and is preceded by Method Communications.

COMPANY		NPS Score
	Absolute Software	49
	CrowdStrike	42
	Cylance	0
	Method Communications	N/A
	GoGuardian	-32
	Securly	-67

GoGuardian Customer Reviews

Out of the 6 GoGuardian customer reviews 4 were positive and 2 were constructive. GoGuardian customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

GoGuardian Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of GoGuardian users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

63%

37%

GoGuardian Customer Loyalty Score by Gender

Female customers rated GoGuardian's Customer Loyalty score 17% higher than Male customers.

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Male

53%

Yes

Female

70%

Yes

GoGuardian Customer Loyalty Score by Ethnicity

GoGuardian's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

GoGuardian Customer Loyalty Score by Age

GoGuardian's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 52%	18-25	52%
26-30 64%	26-30	64%
31-35 82%	31-35	82%
36-40 82%	36-40	82%
41-45 46%	41-45	46%

GoGuardian Customer Loyalty Score by Usage

GoGuardian's Customer Loyalty score was rated the highest by customers who have used GoGuardian's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55%
1 to 2 Years	59%
2 to 5 Years	70%
5 to 10 Years	55%
Over 10 Years	64%

GoGuardian Customer Loyalty Score by Industry

GoGuardian's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.

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Tech	68%
Education	66%

GoGuardian Customer Loyalty vs. Competitors

Compared to its competitors, GoGuardian's Customer Loyalty score is rated right above Securly, and is preceded by Cylance.

COMPANY		Customer Loyalty Score
	Absolute Software	92%
	CrowdStrike	79%
	Cylance	70%
	GoGuardian	63%
	Securly	42%
	Method Communications	N/A

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GoGuardian Product Quality

2.3/5

GoGuardian has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.

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GoGuardian Product Information

GoGuardian’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated GoGuardian's product the highest. Reviewers from the Tech industry rated GoGuardian the lowest at 1.9.

Website: http://www.goguardian.com

Company Size: 51-200 Employees

Industry

Tech

Internet

Quick Insights into GoGuardian Product Quality

GoGuardian's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 18-25.

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Ranked GoGuardian Product Quality the Highest

31-35	3
Education	2.9
1 to 2 Years	2.3

Ranked GoGuardian Product Quality the Lowest

Asian or Pacific Islander	1.8
2 to 5 Years	1.7
18-25	1.5

GoGuardian Product Quality Score by Gender

Male customers rated GoGuardian's Product Quality score 0.1 stars higher than Female customers.

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Male

2.1/5

Female

2/5

GoGuardian Product Quality Score by Ethnicity

GoGuardian's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
African American/Black 2.1	African American/Black	2.1
Asian or Pacific Islander 1.8	Asian or Pacific Islander	1.8
Other 2	Other	2

GoGuardian Product Quality Score by Age

GoGuardian's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 2.3	26-30	2.3
31-35 3	31-35	3
36-40 2.7	36-40	2.7
41-45 1.9	41-45	1.9

GoGuardian Product Quality Score by Usage

GoGuardian's Product Quality score was rated the highest by customers who have used GoGuardian's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	2.1
1 to 2 Years	2.3
2 to 5 Years	1.7
5 to 10 Years	1.9
Over 10 Years	2.1

GoGuardian Product Quality Score by Industry

GoGuardian's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	1.9
Education	2.9

GoGuardian Product Quality vs. Competitors

Compared to its competitors, GoGuardian's Product Quality score is rated right above Securly, and is preceded by Cylance.

COMPANY		Product Quality Score
	Absolute Software	4.1/5
	CrowdStrike	4.1/5
	Cylance	3.3/5
	GoGuardian	2.3/5
	Securly	1.5/5
	Method Communications	N/A

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GoGuardian Pricing

GoGuardian ROI & Value For Money

2.2/5

GoGuardian has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.

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GoGuardian Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from GoGuardian.

Quick Insights into GoGuardian ROI

GoGuardian's ROI score was rated highest by customers who have used GoGuardian's products/services for Over 10 Years, and rated lowest by customers who have used GoGuardian's products/services for 5 to 10 Years.

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Ranked GoGuardian ROI the Highest

Over 10 Years	3.1
31-35	3
African American/Black	2.5

Ranked GoGuardian ROI the Lowest

Asian or Pacific Islander	1.6
18-25	1.5
5 to 10 Years	1.5

GoGuardian ROI Score by Gender

Male customers rated GoGuardian's ROI score 0.4 stars higher than Female customers.

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Male

2.1/5

Female

1.7/5

GoGuardian ROI Score by Ethnicity

GoGuardian's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 1.8	Caucasian	1.8
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 1.6	Asian or Pacific Islander	1.6
Other 1.7	Other	1.7

GoGuardian ROI Score by Age

GoGuardian's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 2.3	26-30	2.3
31-35 3	31-35	3
36-40 1.9	36-40	1.9
41-45 1.8	41-45	1.8

GoGuardian ROI Score by Usage

GoGuardian's ROI score was rated the highest by customers who have used GoGuardian's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	1.8
1 to 2 Years	2.2
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	3.1

GoGuardian ROI Score by Industry

GoGuardian's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	1.9
Education	2.3

GoGuardian Pricing vs. Competitors

Compared to its competitors, GoGuardian's ROI score is rated right above Securly, and is preceded by Cylance.

COMPANY		Pricing Score
	Absolute Software	4.1/5
	CrowdStrike	3.9/5
	Cylance	3.5/5
	GoGuardian	2.2/5
	Securly	1.5/5
	Method Communications	N/A

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GoGuardian Customer Satisfaction (CSAT)

GoGuardian Customer Satisfaction (CSAT) Score

34 / 100

GoGuardian has an overall Customer Satisfaction score of 34 rated by its users and customers.

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Very Satisfied	20%
Satisfied	14%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	7%
Very Dissatisfied	47%

Very Satisfied

20%

Satisfied

14%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

47%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into GoGuardian Customer Satisfaction

GoGuardian's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by customers who have used GoGuardian's products/services for 5 to 10 Years.

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Ranked GoGuardian Customer Satisfaction the Highest

Education	46%
Over 10 Years	40%
Female	34%

Ranked GoGuardian Customer Satisfaction the Lowest

Caucasian	27%
Tech	25%
5 to 10 Years	20%

GoGuardian Customer Satisfaction Score by Gender

Female customers rated GoGuardian's Customer Satisfaction score 3 points higher than Male customers.

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31 / 100

Male

	Very Satisfied	27%
	Satisfied	4%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	4%
	Very Dissatisfied	61%

34 / 100

Female

	Very Satisfied	17%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	8%
	Very Dissatisfied	58%

GoGuardian Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

GoGuardian's Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.

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27 / 100

Very Satisfied	27%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	64%

Very Satisfied

27%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

64%

CSAT according to African American/Black

GoGuardian's Customer Satisfaction (CSAT) score was rated 30% according to African American/Black users and customers.

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30 / 100

Very Satisfied	30%
Satisfied	0%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	10%
Very Dissatisfied	50%

Very Satisfied

30%

Satisfied

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

10%

Very Dissatisfied

50%

CSAT according to Asian or Pacific Islander

GoGuardian's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.

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33 / 100

Very Satisfied	17%
Satisfied	16%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

17%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

CSAT according to Other

GoGuardian's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.

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33 / 100

Very Satisfied	17%
Satisfied	16%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

17%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

GoGuardian Customer Satisfaction Score by Age

GoGuardian's Customer Satisfaction score was rated 11 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

11%

GoGuardian Customer Satisfaction Score by Usage

GoGuardian's Customer Satisfaction score was rated the highest by customers who have used GoGuardian's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	25
1 to 2 Years	38
2 to 5 Years	24
5 to 10 Years	20
Over 10 Years	40

GoGuardian Customer Satisfaction Score by Industry

GoGuardian's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "GoGuardian Customer Satisfaction Score by Industry",
	"text": "GoGuardian's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "GoGuardian's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 46,
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			"scoreClassName": "max",
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Tech	25
Education	46

GoGuardian Customer Satisfaction vs. Competitors

Compared to its competitors, GoGuardian's Customer Satisfaction score is rated right above Cylance, and is preceded by CrowdStrike.

COMPANY		Customer Satisfaction (CSAT) Score
	Absolute Software	91%
	CrowdStrike	83%
	GoGuardian	35%
	Cylance	31%
	Securly	16%
	Method Communications	0%

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GoGuardian Customer Service

2.1/5

GoGuardian has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.

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About GoGuardian's Customer Service

Address

Los Angeles, CA

Website

http://www.goguardian.com

Phone Number

888.310.0410

Quick Insights into GoGuardian Customer Service

GoGuardian's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Asian or Pacific Islander customers.

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Ranked GoGuardian Customer Service the Highest

31-35	3
1 to 2 Years	2.7
African American/Black	2.5

Ranked GoGuardian Customer Service the Lowest

Female	1.7
5 to 10 Years	1.5
Asian or Pacific Islander	1.5

GoGuardian Customer Service Score by Gender

Male customers rated GoGuardian's Customer Service score 0.4 stars higher than Female customers.

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Male

2.1/5

Female

1.7/5

GoGuardian Customer Service Score by Ethnicity

GoGuardian's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.7	Caucasian	1.7
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Other 1.6	Other	1.6

GoGuardian Customer Service Score by Age

GoGuardian's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
18-25 1.8	18-25	1.8
26-30 2.3	26-30	2.3
31-35 3	31-35	3
36-40 1.7	36-40	1.7
41-45 2	41-45	2

GoGuardian Customer Service Score by Usage

GoGuardian's Customer Service score was rated the highest by customers who have used GoGuardian's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	1.9
1 to 2 Years	2.7
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	2.3

GoGuardian Customer Service Score by Industry

GoGuardian's Customer Service score was rated the highest by Tech industry customers, and the lowest by Education industry customers.

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Tech	2.2
Education	2.1

GoGuardian Customer Service vs. Competitors

Compared to its competitors, GoGuardian's Customer Service score is rated right above Securly, and is preceded by Cylance.

COMPANY		Customer Service Score
	Absolute Software	4.2/5
	CrowdStrike	4/5
	Cylance	3.5/5
	GoGuardian	2.1/5
	Securly	1.5/5
	Method Communications	N/A

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GoGuardian as an Employer

2.7/5

GoGuardian has a 2.7/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of GoGuardian

Advait Shinde

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

GoGuardian scored a -32 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of GoGuardian would recommend the brand to a friend. ENPS measures how likely GoGuardian employees would recommend working at GoGuardian to a friend.

Net Promoter Score

-32

NPS Score

28%	Promoters
12%	Passive
60%	Detractors

Employee Net Promoter Score

-29

eNPS Score

31%	Promoters
9%	Passive
60%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
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