100
NPS
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LiquidSpace
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About LiquidSpace's Brand
LiquidSpace is the flexible office platform, where growing teams connect directly with real estate owners and operators. Among its major competitors, LiquidSpace is ranked in 1st place for NPS while WeWork is 2nd, and The Yard is 3rd.Their current valuation is $80.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
LiquidSpace Ranking
- #1 / 4 of its competitors
LiquidSpace NPS
LiquidSpace's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether LiquidSpace's customers would recommend using the product based on a scale of -100 to 100.
LiquidSpace Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
LiquidSpace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
May 2023 100 | May 2023 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
How Other Brands Compare
LiquidSpace is ranked first for NPS among its competitors. WeWork and Breather come in second and third, with PeerSpace coming in at #4. Among those competitors, it is the most valued company behind Breather.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LiquidSpace Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of LiquidSpace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LiquidSpace Customer Loyalty vs. Competitors
Compared to its competitors, LiquidSpace's Customer Loyalty score is rated right above The Yard.
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LiquidSpace Product Quality
5/5
LiquidSpace has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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LiquidSpace Product Information
LiquidSpace’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://liquidspace.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Marketplaces
On Demand
Productivity
LiquidSpace Product Quality vs. Competitors
Compared to its competitors, LiquidSpace's Product Quality score is rated right above The Yard.
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LiquidSpace Pricing
LiquidSpace ROI & Value For Money
5/5
LiquidSpace has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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LiquidSpace Pricing vs. Competitors
Compared to its competitors, LiquidSpace's ROI score is rated right above WeWork.
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LiquidSpace Customer Satisfaction (CSAT)
LiquidSpace Customer Satisfaction (CSAT) Score
100 / 100
LiquidSpace has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LiquidSpace Customer Satisfaction vs. Competitors
Compared to its competitors, LiquidSpace's Customer Satisfaction score is rated right above The Yard.
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LiquidSpace Customer Service
5/5
LiquidSpace has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About LiquidSpace's Customer Service
Address
2225 E Bayshore Rd, Palo Alto, CA 94303-3220
Website
http://liquidspace.com
Phone Number
855-254-7843
LiquidSpace's Social Links
LiquidSpace Customer Service vs. Competitors
Compared to its competitors, LiquidSpace's Customer Service score is rated right above WeWork.
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LiquidSpace as an Employer
3.3/5
LiquidSpace has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
LiquidSpace scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of LiquidSpace would recommend the brand to a friend. ENPS measures how likely LiquidSpace employees would recommend working at LiquidSpace to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
