76
NPS
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Livestorm
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About Livestorm's Brand
Livestorm help companies make their webinars simpler, smarter and more efficient. Among its major competitors, Livestorm is ranked in 1st place for NPS while GoTo is 2nd, and Microsoft is 3rd.
Brand at a Glance
4.6/5
Product Quality
4.6/5
Pricing
5/5
Customer Service
Livestorm Ranking
- #1 / 4 of its competitors
Livestorm NPS
Livestorm's Net Promoter Score (NPS) is a 76 with 81% Promoters, 14% Passives, and 5% Detractors. Net Promoter Score tracks whether Livestorm's customers would recommend using the product based on a scale of -100 to 100.
Livestorm Overall NPS
| 81% | Promoters |
|---|---|
| 14% | Passives |
| 5% | Detractors |
Livestorm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 75 | Aug 2020 | 75 |
How Other Brands Compare
Livestorm is ranked first for NPS among its competitors. GoTo and Microsoft come in second and third, with ZOOM+ coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Livestorm NPS by Usage
Livestorm's NPS was rated 89 points by customers who have used Livestorm's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 89 | Less than 1 Year | 89 |
Livestorm Product Quality
4.6/5
Livestorm has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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Livestorm Product Information
Livestorm serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Livestorm supports Web devices and offers products for small, medium, and large sized businesses.
Livestorm’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- http://livestorm.co
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Turkish
Italian
Korean
Russian
Czech
Swedish
Polish
Danish
Finnish
Norwegian
Product Type
Online Meetings Software
Web Conferencing Software
Video Conferencing Software
Webinars Software
Livestorm Product Quality vs. Competitors
Compared to its competitors, Livestorm's Product Quality score is rated right above GoTo.
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Livestorm Pricing
Livestorm ROI & Value For Money
4.6/5
Livestorm has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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Livestorm Pricing Plans
Livestorm has a pricing structure that accommodates small, medium, and large businesses. Starting from €89/month, Livestorm uses a subscription model.
Who Uses Livestorm?
Small Businesses
Medium Businesses
Large Enterprises
Livestorm Pricing vs. Competitors
Compared to its competitors, Livestorm's ROI score is rated right above GoTo.
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Livestorm Customer Service
5/5
Livestorm has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Livestorm's Customer Service
Address
France
Website
http://livestorm.co
Livestorm Customer Service vs. Competitors
Compared to its competitors, Livestorm's Customer Service score is rated right above GoTo.
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VS
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