-10
NPS
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Living Spaces
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About Living Spaces' Brand
"Living Spaces Furniture designs, develops, manufactures and supplies home and office furniture." Among its major competitors, Living Spaces is ranked in 2nd place for NPS while IKEA is 1st, and West Elm is 3rd.
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Living Spaces Ranking
- #2 / 3 of its competitors
Living Spaces NPS
Living Spaces's Net Promoter Score (NPS) is a -10 with 41% Promoters, 8% Passives, and 51% Detractors. Net Promoter Score tracks whether Living Spaces's customers would recommend using the product based on a scale of -100 to 100.
Living Spaces Overall NPS
| 41% | Promoters |
|---|---|
| 8% | Passives |
| 51% | Detractors |
Living Spaces NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -14 | Jul 2023 | -14 |
Aug 2023 -13 | Aug 2023 | -13 |
Oct 2023 -12 | Oct 2023 | -12 |
Nov 2023 -16 | Nov 2023 | -16 |
Dec 2023 -22 | Dec 2023 | -22 |
Jan 2024 -17 | Jan 2024 | -17 |
Mar 2024 -16 | Mar 2024 | -16 |
Oct 2024 -18 | Oct 2024 | -18 |
Dec 2024 -15 | Dec 2024 | -15 |
Apr 2025 -11 | Apr 2025 | -11 |
Sep 2025 -9 | Sep 2025 | -9 |
Oct 2025 -11 | Oct 2025 | -11 |
How Other Brands Compare
Living Spaces is ranked second for NPS among its competitors. IKEA and West Elm come in first and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Living Spaces NPS by Gender
Living Spaces's NPS was rated 17 by Male customers on Comparably.
Male
17
Living Spaces's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
Living Spaces's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Living Spaces NPS by Ethnicity
Living Spaces's NPS was rated 28 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 28 | Caucasian | 28 |
Living Spaces NPS by Usage
Living Spaces's NPS was rated -13 points by customers who have used Living Spaces's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -13 | Less than 1 Year | -13 |
Living Spaces NPS vs. Competitors
Compared to its competitors, Living Spaces's NPS is rated right above West Elm, and is preceded by IKEA.
| COMPANY | NPS Score | |
|---|---|---|
 | IKEA | 22 |
| Living Spaces | -10 |
 | West Elm | -85 |
Living Spaces Customer Reviews
Out of the 4 Living Spaces customer reviews 3 were positive and 1 was constructive. Living Spaces customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Living Spaces Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Living Spaces users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Living Spaces Customer Loyalty Score by Gender
Living Spaces's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Living Spaces Customer Loyalty Score by Ethnicity
Living Spaces's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
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61
out of 100
Caucasian
Living Spaces Customer Loyalty Score by Usage
Living Spaces's Customer Loyalty score was rated 44% by customers who have used Living Spaces's products/services for Less than 1 Year.
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Living Spaces Customer Loyalty vs. Competitors
Compared to its competitors, Living Spaces's Customer Loyalty score is rated right above West Elm, and is preceded by IKEA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IKEA | 76% |
| Living Spaces | 65% |
| West Elm | 55% |
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Living Spaces Product Quality
3.2/5
Living Spaces has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Living Spaces Product Information
Living Spaces’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.livingspaces.com/
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Goods
Quick Insights into Living Spaces Product Quality
Living Spaces's Product Quality score was rated highest by Caucasian customers.
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Ranked Living Spaces Product Quality the Highest
Living Spaces Product Quality Score by Gender
Living Spaces's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Living Spaces Product Quality Score by Ethnicity
Living Spaces's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Living Spaces.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Living Spaces Product Quality Score by Usage
Living Spaces's Product Quality score was rated 2.5 stars by customers who have used Living Spaces's products/services for Less than 1 Year.
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Living Spaces Product Quality vs. Competitors
Compared to its competitors, Living Spaces's Product Quality score is rated right above West Elm, and is preceded by IKEA.
| COMPANY | Product Quality Score | |
|---|---|---|
| IKEA | 3.6/5 |
| Living Spaces | 3.2/5 |
| West Elm | 1.5/5 |
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Living Spaces Pricing
Living Spaces ROI & Value For Money
3.4/5
Living Spaces has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Living Spaces ROI
Living Spaces's ROI score was rated highest by Caucasian customers.
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Ranked Living Spaces ROI the Highest
Living Spaces ROI Score by Gender
Living Spaces's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Living Spaces ROI Score by Ethnicity
Living Spaces's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Living Spaces ROI Score by Usage
Living Spaces's ROI score was rated 2.9 stars by customers who have used Living Spaces's products/services for Less than 1 Year.
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Living Spaces Pricing vs. Competitors
Compared to its competitors, Living Spaces's ROI score is rated right above West Elm, and is preceded by IKEA.
| COMPANY | Pricing Score | |
|---|---|---|
| IKEA | 3.6/5 |
| Living Spaces | 3.4/5 |
| West Elm | 1.5/5 |
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Living Spaces Customer Satisfaction (CSAT)
Living Spaces Customer Satisfaction (CSAT) Score
47 / 100
Living Spaces has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
16%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Living Spaces Customer Satisfaction
Living Spaces's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Living Spaces Customer Satisfaction the Highest
Living Spaces Customer Satisfaction Score by Gender
Living Spaces's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Living Spaces Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Living Spaces' Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
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66 / 100
Very Satisfied
17%
Satisfied
49%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
Living Spaces Customer Satisfaction Score by Usage
Living Spaces's Customer Satisfaction score was rated 49 points by customers who have used Living Spaces's products/services for Less than 1 Year.
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Living Spaces Customer Satisfaction vs. Competitors
Compared to its competitors, Living Spaces's Customer Satisfaction score is rated right above West Elm, and is preceded by IKEA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IKEA | 71% |
| Living Spaces | 47% |
| West Elm | 11% |
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Living Spaces Customer Service
3.4/5
Living Spaces has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Living Spaces's Customer Service
Address
La Mirada, CA
Website
http://www.livingspaces.com/
Quick Insights into Living Spaces Customer Service
Living Spaces's Customer Service score was rated highest by Caucasian customers.
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Ranked Living Spaces Customer Service the Highest
Living Spaces Customer Service Score by Gender
Living Spaces's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Living Spaces Customer Service Score by Ethnicity
Living Spaces's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Living Spaces.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Living Spaces Customer Service Score by Usage
Living Spaces's Customer Service score was rated 2.8 stars by customers who have used Living Spaces's products/services for Less than 1 Year.
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Living Spaces Customer Service vs. Competitors
Compared to its competitors, Living Spaces's Customer Service score is rated right above West Elm, and is preceded by IKEA.
| COMPANY | Customer Service Score | |
|---|---|---|
| IKEA | 3.5/5 |
| Living Spaces | 3.4/5 |
| West Elm | 1.5/5 |
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Living Spaces as an Employer
Consumer vs. Employees
Living Spaces scored a -10 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Living Spaces would recommend the brand to a friend. ENPS measures how likely Living Spaces employees would recommend working at Living Spaces to a friend.
Net Promoter Score
-10
NPS Score
| 41% | Promoters |
|---|---|
| 8% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 44% | Promoters |
|---|---|
| 25% | Passive |
| 31% | Detractors |
