-86
NPS
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Livongo
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About Livongo's Brand
Livongo is empowering people with chronic conditions to live a better life Among its major competitors, Livongo is ranked in 3rd place for NPS while Glooko is 1st, and BuzzFeed is 2nd.
Brand at a Glance
73%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.6/5
Customer Service
Livongo CMO
Livongo Ranking
- #3 / 4 of its competitors
Livongo NPS
Livongo's Net Promoter Score (NPS) is a -86 with 0% Promoters, 14% Passives, and 86% Detractors. Net Promoter Score tracks whether Livongo's customers would recommend using the product based on a scale of -100 to 100.
Livongo Overall NPS
| 0% | Promoters |
|---|---|
| 14% | Passives |
| 86% | Detractors |
Livongo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Mar 2022 -50 | Mar 2022 | -50 |
Sep 2022 -66 | Sep 2022 | -66 |
Jan 2023 -80 | Jan 2023 | -80 |
Mar 2023 -83 | Mar 2023 | -83 |
Jan 2024 -85 | Jan 2024 | -85 |
How Other Brands Compare
Livongo is ranked third for NPS among its competitors. Glooko and BuzzFeed come in first and second, with Bigfoot Biomedical coming in at #4.
Livongo |  BuzzFeed |  Bigfoot Biomedical |  Glooko | |
| Global Ranking | #- | #598 | #- | #- |
| NPS | -86 | -4 | - | 0 |
| Valuation Updated every 24 hours for public companies | - | $1.70B | $300.00M | $100.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Livongo NPS vs. Competitors
Compared to its competitors, Livongo's NPS is rated right below BuzzFeed.
| COMPANY | NPS Score | |
|---|---|---|
| Glooko | 0 |
| Bigfoot Biomedical | N/A |
 | Welkin Health | N/A |
| BuzzFeed | -4 |
| Livongo | -86 |
Livongo Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Livongo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Livongo Customer Loyalty vs. Competitors
Compared to its competitors, Livongo's Customer Loyalty score is rated right above BuzzFeed, and is preceded by Glooko.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Glooko | 73% |
| Livongo | 73% |
| BuzzFeed | 60% |
| Bigfoot Biomedical | N/A |
| Welkin Health | N/A |
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Livongo Product Quality
2.9/5
Livongo has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Livongo Product Information
Livongo’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.livongo.com/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Livongo Product Quality vs. Competitors
Compared to its competitors, Livongo's Product Quality score is rated right above Bigfoot Biomedical, and is preceded by BuzzFeed.
| COMPANY | Product Quality Score | |
|---|---|---|
| Glooko | 3.8/5 |
| BuzzFeed | 3.7/5 |
| Livongo | 2.9/5 |
| Bigfoot Biomedical | N/A |
| Welkin Health | N/A |
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Livongo Pricing
Livongo ROI & Value For Money
2.9/5
Livongo has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Livongo Pricing vs. Competitors
Compared to its competitors, Livongo's ROI score is rated right above Bigfoot Biomedical, and is preceded by BuzzFeed.
| COMPANY | Pricing Score | |
|---|---|---|
| Glooko | 3.7/5 |
| BuzzFeed | 3.4/5 |
| Livongo | 2.9/5 |
| Bigfoot Biomedical | N/A |
| Welkin Health | N/A |
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Livongo Customer Satisfaction (CSAT)
Livongo Customer Satisfaction (CSAT) Score
40 / 100
Livongo has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Livongo Customer Satisfaction vs. Competitors
Compared to its competitors, Livongo's Customer Satisfaction score is rated right above Bigfoot Biomedical, and is preceded by BuzzFeed.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Glooko | 80% |
| BuzzFeed | 52% |
| Livongo | 40% |
| Bigfoot Biomedical | 0% |
| Welkin Health | 0% |
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Livongo Customer Service
2.6/5
Livongo has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Livongo's Customer Service
Address
150 West Evelyn Ave, #150, Mountain View, CA 94041
Website
http://www.livongo.com/
Phone Number
(866) 435-5643
Livongo Customer Service vs. Competitors
Compared to its competitors, Livongo's Customer Service score is rated right above Bigfoot Biomedical, and is preceded by BuzzFeed.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glooko | 3.6/5 |
| BuzzFeed | 3.3/5 |
| Livongo | 2.6/5 |
| Bigfoot Biomedical | N/A |
| Welkin Health | N/A |
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Livongo as an Employer
3.2/5
Livongo has a 3.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Livongo scored a -86 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Livongo would recommend the brand to a friend. ENPS measures how likely Livongo employees would recommend working at Livongo to a friend.
Net Promoter Score
-86
NPS Score
| 0% | Promoters |
|---|---|
| 14% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
