-98
NPS
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LSO
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About LSO's Brand
LSO™ (Lone Star Overnight) is THE LEADING regional Parcel Delivery Company throughout the Southwest. Among its major competitors, LSO is ranked in 3rd place for NPS while FedEx is 1st, and UPS is 2nd.
Brand at a Glance
32%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
LSO Ranking
- #3 / 3 of its competitors
LSO NPS
LSO's Net Promoter Score (NPS) is a -98 with 0% Promoters, 2% Passives, and 98% Detractors. Net Promoter Score tracks whether LSO's customers would recommend using the product based on a scale of -100 to 100.
LSO Overall NPS
| 0% | Promoters |
|---|---|
| 2% | Passives |
| 98% | Detractors |
LSO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -98 | Apr 2023 | -98 |
May 2023 -98 | May 2023 | -98 |
Jun 2023 -98 | Jun 2023 | -98 |
Jul 2023 -98 | Jul 2023 | -98 |
Aug 2023 -98 | Aug 2023 | -98 |
Sep 2023 -98 | Sep 2023 | -98 |
Oct 2023 -98 | Oct 2023 | -98 |
Nov 2023 -98 | Nov 2023 | -98 |
Dec 2023 -98 | Dec 2023 | -98 |
Feb 2024 -98 | Feb 2024 | -98 |
Jul 2024 -98 | Jul 2024 | -98 |
Sep 2024 -98 | Sep 2024 | -98 |
How Other Brands Compare
LSO is ranked third for NPS among its competitors. FedEx and UPS come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LSO NPS by Gender
Female customers rated LSO's NPS 1 points higher than Male customers.
Male
-100
LSO's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-99
LSO's NPS was rated -99 by Female customers on Comparably.
0%
Promoters
1%
Passives
99%
Detractors
LSO NPS by Ethnicity
LSO's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -97 | African American/Black | -97 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Native American -100 | Native American | -100 |
Other -100 | Other | -100 |
LSO NPS by Age
LSO's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
LSO NPS by Usage
LSO's NPS was rated the highest by customers who have used LSO's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -99 | Less than 1 Year | -99 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
LSO Customer Reviews
Out of the 39 LSO customer reviews 0 were positive and 39 were constructive. LSO customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
LSO Customer Loyalty
32%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
32% of LSO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LSO Customer Loyalty Score by Gender
Female customers rated LSO's Customer Loyalty score 13% higher than Male customers.
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Male
20%
Yes
Female
33%
Yes
LSO Customer Loyalty Score by Ethnicity
LSO's Customer Loyalty score was rated the highest by Other customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LSO.
29
out of 100
Caucasian
29
out of 100
Hispanic or Latino
28
out of 100
African American/Black
10
out of 100
Asian or Pacific Islander
10
out of 100
Native American
35
out of 100
Other
LSO Customer Loyalty Score by Age
LSO's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LSO.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 27% | 18-25 | 27% |
26-30 25% | 26-30 | 25% |
31-35 29% | 31-35 | 29% |
36-40 33% | 36-40 | 33% |
41-45 26% | 41-45 | 26% |
46-50 35% | 46-50 | 35% |
51-55 35% | 51-55 | 35% |
56-60 19% | 56-60 | 19% |
61-65 28% | 61-65 | 28% |
66+ 40% | 66+ | 40% |
LSO Customer Loyalty Score by Usage
LSO's Customer Loyalty score was rated the highest by customers who have used LSO's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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LSO Customer Loyalty Score by Industry
LSO's Customer Loyalty score was rated the highest by Legal industry customers, and the lowest by Package, Freight Delivery or Containers industry customers.
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LSO Customer Loyalty vs. Competitors
Compared to its competitors, LSO's Customer Loyalty score is rated right below UPS.
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LSO Product Quality
1.5/5
LSO has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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LSO Product Information
LSO’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated LSO's product the highest.
- Website
- http://www.lso.com
- Company Size
- 201-500 Employees
Industry
Package, Freight Delivery or Containers
Quick Insights into LSO Product Quality
LSO's Product Quality score was rated highest by customers who have used LSO's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked LSO Product Quality the Highest
Ranked LSO Product Quality the Lowest
LSO Product Quality Score by Gender
LSO's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
LSO Product Quality Score by Ethnicity
LSO's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LSO.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
LSO Product Quality Score by Age
LSO's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LSO.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
LSO Product Quality Score by Usage
LSO's Product Quality score was rated 1.5 stars by customers who have used LSO's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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LSO Product Quality Score by Industry
LSO's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
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LSO Product Quality vs. Competitors
Compared to its competitors, LSO's Product Quality score is rated right below UPS.
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LSO Pricing
LSO ROI & Value For Money
1.5/5
LSO has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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LSO Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into LSO ROI
LSO's ROI score was rated highest by customers ages 61-65, and rated lowest by customers from the Tech industry.
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Ranked LSO ROI the Highest
Ranked LSO ROI the Lowest
LSO ROI Score by Gender
LSO's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
LSO ROI Score by Ethnicity
LSO's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LSO.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
LSO ROI Score by Age
LSO's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LSO.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.5 | 66+ | 1.5 |
LSO ROI Score by Usage
LSO's ROI score was rated 1.5 stars by customers who have used LSO's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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LSO ROI Score by Industry
LSO's ROI score was rated 1.5 stars by both Accounting and Tech industry customers.
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LSO Customer Satisfaction (CSAT)
LSO Customer Satisfaction (CSAT) Score
2 / 100
LSO has an overall Customer Satisfaction score of 2 rated by its users and customers.
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Very Satisfied
2%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
95%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LSO Customer Satisfaction
LSO's Customer Satisfaction score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers from the Retail industry.
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Ranked LSO Customer Satisfaction the Highest
Ranked LSO Customer Satisfaction the Lowest
LSO Customer Satisfaction Score by Gender
Male customers rated LSO's Customer Satisfaction score 3 points higher than Female customers.
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5 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 2% | |
Very Dissatisfied | 93% |
2 / 100
FemaleVery Satisfied | 1% | |
|---|---|---|
Satisfied | 1% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 2% | |
Very Dissatisfied | 96% |
LSO Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LSO's Customer Satisfaction (CSAT) score was rated 3% according to Caucasian users and customers.
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3 / 100
Very Satisfied
3%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
94%
CSAT according to Hispanic or Latino
LSO's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
89%
CSAT according to African American/Black
LSO's Customer Satisfaction (CSAT) score was rated 6% according to African American/Black users and customers.
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6 / 100
Very Satisfied
3%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
94%
CSAT according to Asian or Pacific Islander
LSO's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Native American
LSO's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
LSO's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
LSO Customer Satisfaction Score by Age
LSO's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LSO.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 6% | |||||||||||||||
| 31-35 | 4% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 9% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
LSO Customer Satisfaction Score by Usage
LSO's Customer Satisfaction score was rated the highest by customers who have used LSO's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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LSO Customer Satisfaction Score by Industry
LSO's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Retail industry customers.
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{
"title": "LSO Customer Satisfaction Score by Industry",
"text": "LSO's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 5,
"stars": 0,
"csatScore": 5,
"text": "LSO's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 5
},
{
"label": "Accounting",
"groupId": 495,
"score": 8,
"stars": 0,
"csatScore": 8,
"text": "LSO's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 8
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LSO's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LSO's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LSO's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LSO's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LSO's Customer Satisfaction score is rated by Biotech and Pharmaceuticals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LSO's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LSO's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LSO's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LSO's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "LSO's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LSO's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LSO's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LSO's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Package, Freight Delivery or Containers",
"groupId": 543,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LSO's Customer Satisfaction score is rated by Package, Freight Delivery or Containers customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LSO's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}LSO Customer Satisfaction vs. Competitors
Compared to its competitors, LSO's Customer Satisfaction score is rated right below UPS.
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LSO Customer Service
1.5/5
LSO has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About LSO's Customer Service
Address
6500 River Pl Blvd Bldg 2 Ste 105, Austin, TX 78730
Website
http://www.lso.com
Phone Number
800-800-8984
Quick Insights into LSO Customer Service
LSO's Customer Service score was rated highest by customers who have used LSO's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked LSO Customer Service the Highest
Ranked LSO Customer Service the Lowest
LSO Customer Service Score by Gender
LSO's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
LSO Customer Service Score by Ethnicity
LSO's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LSO.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
LSO Customer Service Score by Age
LSO's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LSO.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
LSO Customer Service Score by Usage
LSO's Customer Service score was rated 1.5 stars by customers who have used LSO's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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LSO Customer Service Score by Industry
LSO's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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LSO Customer Service vs. Competitors
Compared to its competitors, LSO's Customer Service score is rated right below UPS.
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LSO as an Employer
2.3/5
LSO has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
LSO scored a -98 for Net Promoter Score and a -68 for Employee Net Promoter Score. NPS gauges how likely a customer of LSO would recommend the brand to a friend. ENPS measures how likely LSO employees would recommend working at LSO to a friend.
Net Promoter Score
-98
NPS Score
| 0% | Promoters |
|---|---|
| 2% | Passive |
| 98% | Detractors |
Employee Net Promoter Score
-68
eNPS Score
| 14% | Promoters |
|---|---|
| 4% | Passive |
| 82% | Detractors |
