-100
NPS
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Lucid - BuildingOS
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About Lucid - BuildingOS' Brand
Lucid - changing market research with software and services. Lucid is the home of Fulcrum Exchange and Federated Sample. Among its major competitors, Lucid - BuildingOS is ranked in 3rd place for NPS while Capterra is 1st, and SAS is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Lucid - BuildingOS Ranking
- #3 / 4 of its competitors
Lucid - BuildingOS NPS
Lucid - BuildingOS's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Lucid - BuildingOS's customers would recommend using the product based on a scale of -100 to 100.
Lucid - BuildingOS Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Lucid - BuildingOS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
How Other Brands Compare
Lucid - BuildingOS is ranked third for NPS among its competitors. Capterra and SAS come in first and second, with Riptide IO coming in at #4.
Lucid - BuildingOS |  SAS |  Capterra |  Riptide IO | |
| Global Ranking | #- | #672 | #- | #- |
| NPS | -100 | 27 | 61 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lucid - BuildingOS NPS vs. Competitors
Compared to its competitors, Lucid - BuildingOS's NPS is rated right below QuestBack.
| COMPANY | NPS Score | |
|---|---|---|
| Capterra | 61 |
| SAS | 27 |
| Riptide IO | N/A |
 | QuestBack | N/A |
| Lucid - BuildingOS | -100 |
Lucid - BuildingOS Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Lucid - BuildingOS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lucid - BuildingOS Customer Loyalty vs. Competitors
Compared to its competitors, Lucid - BuildingOS's Customer Loyalty score is rated right above Capterra, and is preceded by SAS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SAS | 80% |
| Lucid - BuildingOS | 10% |
| Capterra | N/A |
| Riptide IO | N/A |
| QuestBack | N/A |
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Lucid - BuildingOS Product Quality
2.5/5
Lucid - BuildingOS has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Lucid - BuildingOS Product Information
Lucid - BuildingOS’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.lucidconnects.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
SaaS
Lucid - BuildingOS Product Quality vs. Competitors
Compared to its competitors, Lucid - BuildingOS's Product Quality score is rated right above Riptide IO, and is preceded by SAS.
| COMPANY | Product Quality Score | |
|---|---|---|
| Capterra | 4.1/5 |
| SAS | 4/5 |
| Lucid - BuildingOS | 2.5/5 |
| Riptide IO | N/A |
| QuestBack | N/A |
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Lucid - BuildingOS Pricing
Lucid - BuildingOS ROI & Value For Money
2.5/5
Lucid - BuildingOS has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Lucid - BuildingOS Pricing vs. Competitors
Compared to its competitors, Lucid - BuildingOS's ROI score is rated right above Riptide IO, and is preceded by SAS.
| COMPANY | Pricing Score | |
|---|---|---|
| Capterra | 4/5 |
| SAS | 3.9/5 |
| Lucid - BuildingOS | 2.5/5 |
| Riptide IO | N/A |
| QuestBack | N/A |
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Lucid - BuildingOS Customer Service
2.5/5
Lucid - BuildingOS has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Lucid - BuildingOS's Customer Service
Address
365 Canal Street, Suite 700, Oakland, CA 70130
Website
http://www.lucidconnects.com
Phone Number
+1 (504) 264-5820
Lucid - BuildingOS Customer Service vs. Competitors
Compared to its competitors, Lucid - BuildingOS's Customer Service score is rated right above Riptide IO, and is preceded by Capterra.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAS | 3.9/5 |
| Capterra | 3.7/5 |
| Lucid - BuildingOS | 2.5/5 |
| Riptide IO | N/A |
| QuestBack | N/A |
Unlock Lucid - BuildingOS Customer Service vs. Competitors Data
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Lucid - BuildingOS as an Employer
2.9/5
Lucid - BuildingOS has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Lucid - BuildingOS scored a -100 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Lucid - BuildingOS would recommend the brand to a friend. ENPS measures how likely Lucid - BuildingOS employees would recommend working at Lucid - BuildingOS to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
